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What does a Service Assistant do?

Photo of Brenna Goyette
Brenna Goyette
Certified Professional Resume Writer, Career Expert

Published 3 min read

A service assistant is a professional who provides support to customers or clients in a service environment. They are responsible for ensuring that customers are satisfied with the service they receive, and they may also provide assistance with product selection, order placement, and other customer service tasks.

Service Assistant job duties include:

  • Greeting customers and clients
  • Answering phone calls and routing them to the appropriate party
  • Handling customer inquiries and complaints
  • Processing customer orders
  • Managing schedules and appointments
  • Maintaining office supplies
  • Coordinating with other departments to ensure smooth operation
  • Performing clerical duties such as filing, faxing, and photocopying
  • Providing administrative support to managers and other staff members
  • Handling incoming and outgoing mail

Service Assistant Job Requirements

There are no formal education requirements for a Service Assistant, although some employers may prefer candidates with a high school diploma or equivalent. Certification is not required, but may be helpful in securing a position. Previous experience working in customer service or a related field is generally required. Service Assistants should have excellent communication and interpersonal skills, as they will be interacting with customers on a daily basis. They should also be able to handle difficult situations calmly and efficiently.

Service Assistant Skills

  • Patience
  • Empathy
  • Listening
  • Communication
  • Organization
  • Flexibility
  • Problem Solving
  • Multi-tasking
  • Stress Management
  • Customer Service
  • Time Management

Related: Top Service Assistant Skills: Definition and Examples

How to become a Service Assistant

A Service Assistant is a key customer service role within many organisations. To become a Service Assistant, you will need to have excellent communication skills, be able to work well under pressure and have a strong focus on providing outstanding customer service.

Organisations will often provide training on the specific systems and processes that you will need to use in your role, so it is important that you are able to learn new things quickly. Once you have completed any necessary training, you will be responsible for assisting customers with their enquiries and ensuring that they have a positive experience with the organisation.

To be successful in this role, it is important that you are able to stay calm under pressure and always maintain a professional manner. You will need to be able to resolve customer queries efficiently and effectively, and escalate any issues that you cannot resolve.

If you have the necessary skills and attributes, then becoming a Service Assistant can be a rewarding career move. It is an excellent way to develop your customer service skills and knowledge, and can provide you with opportunities for career progression within an organisation.

Related: Service Assistant Resume Example

Related: Service Assistant Interview Questions (With Example Answers)

Editorial staff

Photo of Brenna Goyette, Editor

Editor

Brenna Goyette

Expert Verified

Brenna is a certified professional resume writer, career expert, and the content manager of the ResumeCat team. She has a background in corporate recruiting and human resources and has been writing resumes for over 10 years. Brenna has experience in recruiting for tech, finance, and marketing roles and has a passion for helping people find their dream jobs. She creates expert resources to help job seekers write the best resumes and cover letters, land the job, and succeed in the workplace.

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