What does a Field Service Engineer do?
Learn all about Field Service Engineer duties, skills and much more. Get expert advice on how to become a Field Service Engineer.
Published 3 min read
A field service engineer is a professional who provides engineering services to customers on-site. They are responsible for the installation, maintenance, and repair of equipment and systems. They may also provide training to customers on how to use the equipment.
Field Service Engineer job duties include:
- Providing on-site support for installed equipment
- Investigating and diagnosing technical problems
- Repairing or replacing faulty components
- Carrying out planned maintenance routines
- Updating software and firmware
- Configuring systems to meet customer requirements
- Training users in the operation of equipment
- Writing technical reports and manuals
- Liaising with other engineering departments and suppliers
Field Service Engineer Job Requirements
A field service engineer typically needs a minimum of an Associate's degree in engineering, although a Bachelor's degree is often preferred. In some cases, relevant experience and certification may be accepted in lieu of a formal education. Field service engineers must have strong customer service skills as they will be interacting with customers on a regular basis. They must also be able to troubleshoot problems and have a working knowledge of various types of equipment.
Field Service Engineer Skills
- Analytical skills
- Troubleshooting skills
- Technical skills
- Communication skills
- Organizational skills
- Customer service skills
- Interpersonal skills
- Problem-solving skills
- Time management skills
- Computer skills
- Mechanical skills
How to become a Field Service Engineer
Field service engineers are responsible for the installation, repair and maintenance of a wide range of equipment. They work in a variety of industries, including healthcare, manufacturing and telecommunications. Field service engineers typically have an associate's degree or technical certificate in a field such as electronics, mechanics or computer science. Many employers also require field service engineers to have experience working with the type of equipment they will be servicing.
Field service engineers must be able to troubleshoot problems quickly and efficiently. They must be able to read and interpret technical manuals and schematics. They must also be able to communicate effectively with customers, often providing instructions on how to operate or maintain equipment.
The best way to become a field service engineer is to get an associate's degree or technical certificate in a relevant field. Many community colleges offer programs that can be completed in two years or less. It is also important to gain experience working with the type of equipment you want to service. Many employers require field service engineers to have at least two years of experience before they are hired.