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What does a Field Service Representative do?

Photo of Brenna Goyette
Brenna Goyette
Certified Professional Resume Writer, Career Expert

Published 3 min read

A field service representative is a professional who provides support to customers by troubleshooting and resolving issues with products or services. They may work in a variety of industries, such as healthcare, technology, or customer service. Field service representatives typically have strong communication and customer service skills.

Field Service Representative job duties include:

  • Installing and configuring software and hardware
  • Providing training and support to users
  • Troubleshooting issues and repairing equipment
  • Maintaining inventory of parts and supplies
  • Scheduling repairs and preventive maintenance
  • Coordinating with other departments or field service representatives
  • Generating reports on work completed
  • Completing paperwork and documenting procedures
  • Following safety guidelines

Field Service Representative Job Requirements

A field service representative is a professional who provides support to customers who have purchased a company's products or services. They are responsible for resolving customer complaints, providing technical assistance, and training customers on how to use the product or service. A field service representative typically needs at least a high school diploma, although some jobs may require postsecondary education, and must be able to complete on-the-job training. Many field service representatives are certified by the International Customer Service Association (ICSA).

Field Service Representative Skills

  • Time management
  • Communication
  • Customer service
  • Interpersonal skills
  • Organizational skills
  • Technical skills
  • Problem-solving skills
  • Critical thinking skills
  • Active listening skills
  • Emotional intelligence
  • Patience

Related: Top Field Service Representative Skills: Definition and Examples

How to become a Field Service Representative

Field service representatives are the face of a company to its customers. They are responsible for ensuring that customers are satisfied with the products and services they receive. They work in a variety of industries, including healthcare, manufacturing, and technology.

There is no one specific path to becoming a field service representative. Many companies prefer to hire candidates with customer service experience. However, some companies will train candidates with the necessary skills.

The most important qualities for a successful field service representative are excellent communication skills, strong problem-solving abilities, and a customer-focused attitude. Field service representatives must be able to build rapport with customers and resolve any issues they may have.

If you are interested in becoming a field service representative, research the specific requirements of the position you are interested in and start building the necessary skills. With hard work and dedication, you can become a successful field service representative and make a positive impact on the customers you serve.

Related: Field Service Representative Resume Example

Related: Field Service Representative Interview Questions (With Example Answers)

Editorial staff

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Editor

Brenna Goyette

Expert Verified

Brenna is a certified professional resume writer, career expert, and the content manager of the ResumeCat team. She has a background in corporate recruiting and human resources and has been writing resumes for over 10 years. Brenna has experience in recruiting for tech, finance, and marketing roles and has a passion for helping people find their dream jobs. She creates expert resources to help job seekers write the best resumes and cover letters, land the job, and succeed in the workplace.

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