What does a Security Receptionist do?

Learn all about Security Receptionist duties, skills and much more. Get expert advice on how to become a Security Receptionist.

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Brenna Goyette
Certified Professional Resume Writer, Career Expert

Published 3 min read

A security receptionist is responsible for the safety and security of the guests and employees at the facility. They greet and screen visitors, provide customer service, and monitor security cameras.

Security Receptionist job duties include:

  • Greeting visitors and directing them to the appropriate person or department
  • Answering phone calls and routing them to the appropriate person or department
  • Monitoring the security cameras and keeping an eye out for any suspicious activity
  • Checking in deliveries and packages
  • Issuing visitor passes and badges
  • Keeping track of employee comings and goings
  • Maintaining a log of all visitors
  • Providing assistance to anyone who needs it
  • Ensuring that the lobby and reception area are clean and presentable

Security Receptionist Job Requirements

A Security Receptionist typically needs a high school diploma or equivalent, although some jobs may require postsecondary education, and must complete on-the-job training. They must be able to pass a background check and have a clean driving record. Some employers may require certification in first aid and CPR. Security Receptionists typically have at least one year of customer service experience.

Security Receptionist Skills

  • Greeting visitors
  • Asking for identification
  • Using security equipment
  • Answering phone calls
  • Monitoring CCTV footage
  • Reporting incidents
  • Writing reports
  • Filing paperwork
  • Scheduling appointments
  • Making travel arrangements
  • Ordering supplies

Related: Top Security Receptionist Skills: Definition and Examples

How to become a Security Receptionist

A security receptionist is responsible for the safety and security of a building and its occupants. They are the first point of contact for visitors and are responsible for screening visitors, issuing visitor passes, and providing general information about the building. Security receptionists must be able to remain calm and professional in high-pressure situations.

The best way to become a security receptionist is to have a strong customer service background. Customer service experience is valuable because it requires excellent communication skills and the ability to stay calm under pressure. Many customer service jobs also require basic computer skills, which will be helpful in performing the duties of a security receptionist. It is also important to be physically fit and able to stand for long periods of time, as security receptionists are often required to stand at their post for long hours.

Those interested in becoming a security receptionist should consider taking a course in customer service or security. These courses will provide you with the necessary skills and knowledge to excel in this role. There are many online courses available, or you can inquire at your local community college or vocational school. Once you have completed a course or training program, you should look for entry-level customer service or security jobs to gain experience in the field. With experience, you can then apply for positions as a security receptionist.

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