What does a Room Service Server do?
Published 4 min read
A room service server is responsible for taking food and drink orders from hotel guests and delivering them to the guest's room. They must be able to upsell menu items and keep track of multiple orders at once. Room service servers must be polite and efficient in order to provide excellent customer service.
Room Service Server job duties include:
- Greet guests in a friendly and courteous manner
- Answer guest questions about menu items, allergies, and dietary restrictions
- Take guest orders accurately and efficiently
- Input orders into the POS system
- Communicate special requests to kitchen staff
- Retrieve food orders from the kitchen and deliver them to guests
- Check with guests to ensure they are satisfied with their meals
- Handle guest complaints in a professional and courteous manner
- Clean and reset tables after guests have finished their meals
Room Service Server Job Requirements
A Room Service Server is responsible for taking food and beverage orders from guests, inputting the orders into the hotel's computer system, and delivering the orders to guest rooms. A Room Service Server must have a high school diploma or equivalent. Some hotels may require certification from a vocational school or community college. Most hotels prefer at least one year of experience in food and beverage service.
Room Service Server Skills
- Communication
- Organization
- Multi-tasking
- People skills
- Patience
- Attention to detail
- Adaptability
- Physical stamina
- Strength
- Endurance
- Agility
Related: Top Room Service Server Skills: Definition and Examples
How to become a Room Service Server
Room service servers are responsible for providing food and beverage services to guests in their hotel rooms. They must be able to provide prompt and courteous service while maintaining a high level of professionalism. Room service servers typically work in shifts and may be required to work early mornings, late nights, and weekends.
The first step to becoming a room service server is to complete high school or earn a GED. Many hotels prefer applicants who have some experience in the food and beverage industry, so working in a restaurant or other customer service position can be helpful. Once you have the necessary education and experience, the next step is to apply for a position at a hotel.
When applying for a room service server position, it is important to highlight any relevant experience and skills that you may have. For example, if you have experience taking orders over the phone or working in a fast-paced environment, be sure to mention this on your resume or application. Once you have submitted your application, the next step is to interview with the hotel staff.
During your interview, it is important to demonstrate your customer service skills and knowledge of the hotel’s policies and procedures. The interviewer will also want to know how you would handle difficult situations, such as an unhappy guest or a shortage of supplies. After the interview, the final step is to wait for a decision from the hotel staff.
If you are offered the position of room service server, congratulations! You will now need to complete any necessary training before beginning your new job. Once you have completed training, you will be ready to start providing excellent food and beverage service to guests in their hotel rooms!
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