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What does a Retail Operations Manager do?

Learn all about Retail Operations Manager duties, skills and much more. Get expert advice on how to become a Retail Operations Manager.

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Brenna Goyette
Certified Professional Resume Writer, Career Expert

Published 4 min read

A retail operations manager is responsible for the overall operation of a retail store. This includes managing staff, inventory, sales, and customer service. The retail operations manager must ensure that the store is running smoothly and efficiently. They must also be able to resolve any issues that may arise.

Retail Operations Manager job duties include:

  • Hiring and training new employees
  • Creating work schedules
  • Monitoring employee performance
  • Handling customer complaints and concerns
  • Managing inventory
  • Overseeing store operations
  • Ensuring compliance with company policies and procedures
  • Implementing marketing campaigns
  • Monitoring store finances
  • Supervising store staff

Retail Operations Manager Job Requirements

A Retail Operations Manager is responsible for the overall operation of a retail store. They are in charge of ensuring that the store runs smoothly and efficiently. They must have excellent communication and organizational skills. A Retail Operations Manager should have a minimum of a bachelor's degree in business or a related field. They should also have at least five years of experience working in retail management. Some employers may require certification in retail management.

Retail Operations Manager Skills

  • Leadership
  • Communication
  • Organizational
  • Interpersonal
  • Problem solving
  • Decision making
  • Delegation
  • Team building
  • Motivation
  • Conflict resolution
  • Budgeting
  • Planning

Related: Top Retail Operations Manager Skills: Definition and Examples

How to become a Retail Operations Manager

A retail operations manager is responsible for the overall operation of a retail store. They ensure that the store runs smoothly and efficiently while providing excellent customer service. A retail operations manager typically has at least five years of experience working in retail management.

To become a retail operations manager, you will first need to obtain a bachelor’s degree in business or a related field. Once you have your degree, you will need to gain experience working in retail management. You can do this by working as an assistant manager, store manager, or district manager. Once you have several years of experience, you can then apply for a position as a retail operations manager.

When applying for a position as a retail operations manager, it is important to highlight your experience in retail management on your resume. You should also include any relevant coursework you have completed in business or a related field. In addition, be sure to emphasize your strong leadership and organizational skills.

If you are selected for an interview, be prepared to discuss your experience managing a retail store. The interviewer will want to know how you handle day-to-day operations and how you deal with customer complaints or concerns. Be sure to emphasize your excellent customer service skills and your ability to resolve conflicts quickly and efficiently.

After the interview, follow up with a thank-you note expressing your interest in the position and reiterating your qualifications. If offered the job, be sure to accept graciously and begin planning for a successful future as a retail operations manager!

Related: Retail Operations Manager Resume Example

Related: Retail Operations Manager Interview Questions (With Example Answers)