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What does a Retail do?

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Brenna Goyette
Certified Professional Resume Writer, Career Expert

Published 3 min read

A retail worker is responsible for selling products to customers in a retail setting, such as a store, market, or kiosk. They may work with customers to select the best products for their needs, process payments, and provide customer service. Retail workers may also be responsible for stocking shelves and keeping the sales floor clean and organized.

Retail job duties include:

  • Greeting customers and responding to their inquiries
  • Directing customers to the appropriate aisle or department
  • Providing information about merchandise, such as price, quality, or availability
  • Answering customer questions about sales, promotions, and policies
  • Operating cash registers and handling customer payments
  • Maintaining cleanliness throughout the store
  • Arranging merchandise on shelves or racks in an appealing manner
  • Stock shelves with new merchandise
  • Helping customers locate specific items

Retail Job Requirements

There are many different types of retail jobs, so the requirements can vary greatly. In general, most retail jobs will require at least a high school diploma or equivalent. Some jobs may require additional education or certification, such as a degree in business or retail management. Many retail jobs also require at least some experience, although there are entry-level positions available.

Retail Skills

  • Communication
  • Customer service
  • Sales
  • Organizational
  • Time management
  • Multi-tasking
  • Product knowledge
  • Merchandising
  • Cash handling
  • Computer skills
  • Loss prevention

Related: Top Retail Skills: Definition and Examples

How to become a Retail

There are many different types of retail jobs available, so it is important to know what you are looking for before beginning your search. Many retail positions are entry-level and do not require much experience, so they can be a great way to get your foot in the door of the industry. To become a retail worker, start by considering what type of retail job you would like to have. Then, look for job postings online or in newspapers that match your desired position. Once you find a few potential jobs, submit your resume and cover letter and wait to hear back from the employers. If you are offered a job, be sure to ask about the training process so that you can be prepared for your new role.

Related: Retail Resume Example

Related: Retail Interview Questions (With Example Answers)

Editorial staff

Photo of Brenna Goyette, Editor


Brenna Goyette

Expert Verified

Brenna is a certified professional resume writer, career expert, and the content manager of the ResumeCat team. She has a background in corporate recruiting and human resources and has been writing resumes for over 10 years. Brenna has experience in recruiting for tech, finance, and marketing roles and has a passion for helping people find their dream jobs. She creates expert resources to help job seekers write the best resumes and cover letters, land the job, and succeed in the workplace.

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