What does a Problem Manager do?
Published 4 min read
A problem manager is responsible for identifying, analyzing, and solving problems within an organization. They work to improve processes and procedures in order to prevent future issues from arising. In some cases, problem managers may also be responsible for training staff on new processes or procedures.
Problem Manager job duties include:
- Conduct problem analysis to identify root cause
- Work with stakeholders to agree on problem resolution
- Develop and implement problem resolution plan
- Monitor progress of problem resolution and escalate as necessary
- Update relevant documentation with details of problem and resolution
- Close out problems when resolved
- Provide reports on outstanding problems and trends
- Maintain problem management database
- Undertake regular reviews of problem management process
- Continually seek ways to improve problem management process
Problem Manager Job Requirements
There are no specific educational requirements for becoming a problem manager, although a bachelor's degree in business administration or a related field is often helpful. Many problem managers have certification from the Association for Problem-Oriented Policing (APOP), which requires completion of a training course and passing an exam. Previous experience working in law enforcement or a related field is often required.
Problem Manager Skills
- Communication
- Active listening
- Conflict management
- Problem solving
- Critical thinking
- Negotiation
- Facilitation
- Mediation
- Collaboration
- Influencing
- Coaching
Related: Top Problem Manager Skills: Definition and Examples
How to become a Problem Manager
There is no one-size-fits-all answer to becoming a problem manager, as the role requires both hard and soft skills that can be acquired through a variety of means. However, there are some key steps that everyone interested in becoming a problem manager should take.
First, it is important to develop strong analytical skills. Problem managers need to be able to quickly identify the root cause of problems and develop creative solutions. One way to hone these skills is by taking courses in mathematics, statistics, and computer science.
Second, problem managers must be excellent communicators. They need to be able to clearly explain complex technical issues to non-technical staff and stakeholders. They also need to be able to build consensus among team members and stakeholders who may have competing interests. Courses in communication and conflict resolution can help develop these skills.
Third, problem managers need to have strong project management skills. They need to be able to plan and execute projects that solve complex problems. Project management courses can provide the tools and techniques needed for success.
Fourth, it is helpful for problem managers to have experience working in the field they will be managing problems for. This allows them to better understand the context of the problems they will be solving and provides them with first-hand knowledge of the systems they will be working with. Many problem managers start out in entry-level positions and work their way up the ladder.
Finally, problem managers need to continuously learn and keep up with new trends and technologies. They need to be able to identify new problems as they arise and adapt their solutions accordingly. One way to stay ahead of the curve is by attending conferences and workshops related to problem management.
By following these steps, anyone can become a successful problem manager.
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