What does a Patient Services Representative do?
Published 3 min read
A patient services representative is responsible for providing customer service to patients in a medical office or hospital. They may also be responsible for scheduling appointments, verifying insurance coverage, and collecting payments.
Patient Services Representative job duties include:
- Answer patient questions and provide information about policies, procedures, and services
- Schedule appointments and follow up with patients to confirm appointments
- Verify insurance benefits and coverage
- Check patients in and out for appointments
- Collect co-pays and other payments
- Prepare and maintain patient medical records
- Respond to patient inquiries via telephone, mail, or in person
- Forward messages and correspondence to appropriate staff members
- Perform clerical duties as needed, such as filing, faxing, and photocopying
Patient Services Representative Job Requirements
A Patient Services Representative typically needs at least a high school diploma, although some jobs may require postsecondary education, and must complete on-the-job training. They also may need to be certified in CPR and first aid. Previous experience in customer service or the medical field is helpful but not always required. As the first point of contact with patients, they must be able to effectively communicate with people from diverse backgrounds. They also need to be detail oriented in order to accurately input patient information into the medical facility's system.
Patient Services Representative Skills
- Patient-focused
- Empathetic
- Good listener
- Communicator
- Organized
- Multi-tasker
- Problem solver
- Flexible
- Adaptable
- Team player
- Detail oriented
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How to become a Patient Services Representative
A Patient Services Representative (PSR) is a health care professional who provides customer service and support to patients. PSRs are responsible for answering patient questions, scheduling appointments, and providing information about treatments and procedures. They may also be responsible for billing and insurance tasks.
To become a PSR, you will need at least a high school diploma or equivalent. Some employers may prefer candidates with customer service experience, but it is not always required. Many PSRs receive on-the-job training, which can last several weeks to several months. Once you have completed your training, you will be able to start working in this rewarding career!
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