What does a Patient Services Coordinator do?
Published 4 min read
A Patient Services Coordinator is responsible for providing administrative support to a healthcare team. They may be responsible for scheduling appointments, maintaining medical records, and billing and coding insurance forms.
Patient Services Coordinator job duties include:
- Greeting patients and visitors.
- Answering phones and routing calls.
- Scheduling appointments.
- Checking patients in and out.
- Verifying insurance benefits.
- Filing medical records.
- Handling billing and collections.
- Maintaining office supplies.
- Assisting with office administration.
Patient Services Coordinator Job Requirements
Patient Services Coordinators typically have a high school diploma or equivalent, although some jobs may require postsecondary education, and must complete on-the-job training. They also must be proficient in computer applications and have excellent customer service, communication, and organizational skills. Prior experience working in a medical office or healthcare setting is preferred. Some Patient Services Coordinator positions may require certification from the National Healthcare Association or American Association of Medical Office Professionals.
Patient Services Coordinator Skills
- Ability to work independently
- Strong organizational skills
- Excellent written and verbal communication skills
- Ability to multitask and prioritize
- Strong customer service skills
- Ability to handle confidential information
- Knowledge of medical terminology
- Experience with scheduling appointments
- Experience with insurance billing and coding
- Familiarity with electronic medical records (EMR) systems
- Ability to take direction and work as part of a team
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How to become a Patient Services Coordinator
A Patient Services Coordinator (PSC) is a professional who provides coordination and support services to patients and their families. PSCs work in a variety of settings, including hospitals, clinics, home health agencies, and long-term care facilities. They typically have a bachelor’s degree in health administration or a related field.
The primary responsibility of a PSC is to ensure that patients receive the care they need and that their rights are protected. PSCs also provide emotional support to patients and their families, as well as information about available resources. In some cases, PSCs may also be responsible for coordinating financial assistance for patients.
If you are interested in becoming a Patient Services Coordinator, there are a few things you can do to increase your chances of success. First, consider pursuing a degree in health administration or a related field. This will give you the knowledge and skills you need to effectively coordinate patient care. Additionally, try to gain experience working with patients and their families in a healthcare setting. This will help you better understand the challenges and needs of those you will be serving as a PSC. Finally, be sure to develop strong communication and interpersonal skills; both are essential for success in this role.
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