What does a Patient Service Associate do?
Published 3 min read
A Patient Service Associate is responsible for providing customer service to patients in a hospital or clinic setting. They may be responsible for scheduling appointments, checking in patients, answering phones, and providing information about the facility.
Patient Service Associate job duties include:
- Greeting patients and visitors
- Answering phones and routing calls
- Scheduling appointments
- Checking patients in and out
- Verifying insurance coverage
- Obtaining patient medical histories
- Updating patient records
- Filing insurance claims
- Handling billing and collections
- Assisting with office administration
Patient Service Associate Job Requirements
A Patient Service Associate is responsible for providing customer service to patients in a healthcare setting. They must have a high school diploma or equivalent, and some customer service experience is preferred. Some positions may require certification in CPR or other medical procedures.
Patient Service Associate Skills
- Patience
- Empathy
- Communication
- Listening
- Multi-tasking
- Organization
- Flexibility
- Problem-solving
- Stress management
- Detail-oriented
- Customer service
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How to become a Patient Service Associate
A Patient Service Associate (PSA) is a healthcare professional who provides direct patient care services. PSAs are responsible for a variety of tasks, including but not limited to: greeting and registering patients, scheduling appointments, verifying insurance coverage, collecting co-payments and patient balances, and providing customer service. PSAs play a vital role in the overall delivery of healthcare services and contribute to the positive experience of patients and their families.
Becoming a PSA requires completing an accredited healthcare program. Many community colleges offer health science programs that can be completed in two years or less. Once you have completed your educational requirements, you must then pass a state-recognized exam to earn your PSA certification. Once you have earned your certification, you will be required to complete continuing education credits on a yearly basis to maintain your credential.
If you are interested in becoming a PSA, it is important to possess strong communication skills and have the ability to work well under pressure. You must also be able to multitask and handle a variety of tasks simultaneously. If you have these qualities and are passionate about helping others, then a career as a PSA may be right for you!
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