What does a Patient Account Representative do?

A patient account representative is responsible for maintaining accurate patient financial records and ensuring that all payments are processed in a timely manner. They may also be responsible for assisting patients with billing questions and providing customer service support.

Patient Account Representative job duties include:

Maintaining patient accounts
Answering patient questions
Updating patient information
Verifying insurance coverage
Processing insurance claims
Handling patient billing
Resolving account discrepancies
Generating patient statements
Collecting patient payments
Referring patients to collections

Patient Account Representative Job Requirements

Patient Account Representatives typically need at least a high school diploma, although some employers may prefer candidates with some college coursework or a degree. Certification is not typically required, but may be helpful in advancing one’s career. Employers usually seek candidates with prior experience working in customer service or a related field.

Patient Account Representative Skills

Ability to work independently
Strong time management skills
Ability to prioritize and multitask
Excellent written and verbal communication skills
Strong attention to detail
Customer service orientation
Interpersonal skills
Teamwork
Organizational skills
Computer literacy
Data entry

How to become a Patient Account Representative

A Patient Account Representative is responsible for maintaining accurate patient account records, preparing and sending bills to patients, and collecting payments. They may also be responsible for providing customer service to patients and answering their questions about their accounts. To become a Patient Account Representative, you will need to have strong communication and customer service skills. You will also need to be detail-oriented and able to work independently.