What does a Patient Account Representative do?

Learn all about Patient Account Representative duties, skills and much more. Get expert advice on how to become a Patient Account Representative.

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Brenna Goyette
Certified Professional Resume Writer, Career Expert

Published 3 min read

A patient account representative is responsible for maintaining accurate patient financial records and ensuring that all payments are processed in a timely manner. They may also be responsible for assisting patients with billing questions and providing customer service support.

Patient Account Representative job duties include:

  • Maintaining patient accounts
  • Answering patient questions
  • Updating patient information
  • Verifying insurance coverage
  • Processing insurance claims
  • Handling patient billing
  • Resolving account discrepancies
  • Generating patient statements
  • Collecting patient payments
  • Referring patients to collections

Patient Account Representative Job Requirements

Patient Account Representatives typically need at least a high school diploma, although some employers may prefer candidates with some college coursework or a degree. Certification is not typically required, but may be helpful in advancing one’s career. Employers usually seek candidates with prior experience working in customer service or a related field.

Patient Account Representative Skills

  • Ability to work independently
  • Strong time management skills
  • Ability to prioritize and multitask
  • Excellent written and verbal communication skills
  • Strong attention to detail
  • Customer service orientation
  • Interpersonal skills
  • Teamwork
  • Organizational skills
  • Computer literacy
  • Data entry

Related: Top Patient Account Representative Skills: Definition and Examples

How to become a Patient Account Representative

A Patient Account Representative is responsible for maintaining accurate patient account records, preparing and sending bills to patients, and collecting payments. They may also be responsible for providing customer service to patients and answering their questions about their accounts. To become a Patient Account Representative, you will need to have strong communication and customer service skills. You will also need to be detail-oriented and able to work independently.

Related: Patient Account Representative Resume Example

Related: Patient Account Representative Interview Questions (With Example Answers)