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What does a Medical Office Assistant do?

Learn all about Medical Office Assistant duties, skills and much more. Get expert advice on how to become a Medical Office Assistant.

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Brenna Goyette
Certified Professional Resume Writer, Career Expert

Published 3 min read

A medical office assistant is responsible for a variety of administrative tasks in a medical office setting. They may answer phones, schedule appointments, file insurance forms, and perform other clerical duties. Medical office assistants may also be responsible for handling billing and coding, and they may assist with medical transcription.

Medical Office Assistant job duties include:

  • Answer phones and direct calls accordingly
  • Schedule appointments and update appointment calendars
  • Greet patients and escort them to the examination rooms
  • Prepare patients for examinations and take vitals such as blood pressure and weight
  • Assist physicians during examinations
  • Collect urine and blood samples from patients
  • Perform basic laboratory tests
  • Prepare and maintain medical records
  • Code and process insurance claims

Medical Office Assistant Job Requirements

Most medical office assistants have at least a high school diploma, although some jobs may require postsecondary education, and most states require certification. Some medical office assistants may also need to have experience in a medical office or clinical setting.

Medical Office Assistant Skills

  • Medical Terminology
  • EHR/EMR
  • Appointment Scheduling
  • Insurance Verification
  • Patient Registration
  • Medical Billing and Coding
  • Front Office Operations
  • Customer Service
  • Data Entry
  • Filing and Record-Keeping
  • Multi-line Phone System

Related: Top Medical Office Assistant Skills: Definition and Examples

How to become a Medical Office Assistant

A medical office assistant is a key member of any healthcare team. They are responsible for a variety of administrative tasks that keep the office running smoothly. If you are interested in becoming a medical office assistant, here are a few things you need to know.

First, you will need at least a high school diploma or equivalent. Many medical office assistants have some college experience, but it is not required. You will also need to be proficient in basic computer skills and have excellent customer service skills.

Once you have the necessary qualifications, you can start applying for jobs. Many medical offices prefer to hire certified medical office assistants, so if you have the opportunity to get certified, it will give you a leg up on the competition. The certification process usually involves completing an accredited program and passing an exam.

Once you are hired as a medical office assistant, you will be responsible for a variety of tasks. These may include answering phones, scheduling appointments, filing insurance paperwork, and handling patient billing. You will also be the first point of contact for patients when they come into the office, so it is important that you are friendly and professional at all times.

If you are interested in a career as a medical office assistant, there are many things you need to do to get started. But with hard work and dedication, you can become an integral part of any healthcare team.

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