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What does a Lobby Attendant do?

Learn all about Lobby Attendant duties, skills and much more. Get expert advice on how to become a Lobby Attendant.

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Brenna Goyette
Certified Professional Resume Writer, Career Expert

Published 3 min read

A lobby attendant is responsible for maintaining the cleanliness and order of the lobby and public areas of a hotel. They may also be responsible for providing concierge services to guests, such as making restaurant reservations or booking transportation.

Lobby Attendant job duties include:

  • Greeting and assisting guests
  • Answering questions about the hotel
  • Giving directions to guests
  • Providing concierge services
  • Handling guest luggage
  • Keeping the lobby clean and tidy
  • Monitoring lobby activity
  • Handling guest complaints
  • Assisting with check-in and check-out procedures

Lobby Attendant Job Requirements

Most lobby attendants are required to have a high school diploma or equivalent. Some employers may prefer candidates who have previous customer service experience. Lobby attendants must be able to stand for long periods of time and lift at least 25 pounds. They must also be able to effectively communicate with guests and co-workers.

Lobby Attendant Skills

  • Communication
  • Customer service
  • Interpersonal skills
  • Organizational skills
  • Time management
  • Attention to detail
  • Ability to multitask
  • Stress management
  • Physical stamina
  • Flexibility
  • Team player
  • Conflict resolution

Related: Top Lobby Attendant Skills: Definition and Examples

How to become a Lobby Attendant

A lobby attendant is a professional who is responsible for the appearance and cleanliness of a lobby or public area in a commercial building. As a lobby attendant, you will be responsible for sweeping, mopping, and vacuuming the floor; dusting furniture; and cleaning glass surfaces. You will also be responsible for trash removal and ensuring that the lobby area is free of debris. In some cases, you may also be responsible for setting up and breaking down furniture for events.

To become a lobby attendant, you will need to have a high school diploma or equivalent. Some experience working in a janitorial or housekeeping role is also helpful, but not required. Once you have the necessary qualifications, you can apply for open positions at commercial buildings in your area. Many times, these positions are filled by word-of-mouth, so it is important to network with people who work in the industry.

Once you have secured a position as a lobby attendant, it is important to always maintain a professional appearance and attitude. Remember that you are the first point of contact for visitors to the building, so it is important to make a good impression. Always arrive on time for your shift and take pride in your work. With hard work and dedication, you can build a successful career as a lobby attendant.

Related: Lobby Attendant Resume Example

Related: Lobby Attendant Interview Questions (With Example Answers)