What does a Greeter do?
Published 3 min read
A greeter is a person who stands at the entrance of a store or other business and welcomes customers.
Greeter job duties include:
- Greeting customers and visitors in a professional manner
- Answering customer inquiries and directing them to the appropriate staff member or department
- Providing directions and assistance to customers and visitors
- Maintaining cleanliness and orderliness in the lobby or reception area
- Monitoring visitor access and maintaining security awareness
- Handling incoming calls and messages
- Scheduling appointments and managing calendars
- Performing light office duties such as filing, photocopying, etc.
- Assisting with event planning and coordination
- Managing inventory of office supplies
Greeter Job Requirements
There are no specific job requirements for a greeter, but most companies prefer to hire individuals with a high school diploma or equivalent. Additionally, customer service experience is always a plus. As the first and last point of contact with customers, greeters must be friendly and outgoing. They must also be able to effectively communicate with customers and resolve any issues that may arise.
Greeter Skills
- Punctual
- Friendly
- Enthusiastic
- Outgoing
- Communicative
- Customer service oriented
- Patient
- Adaptable
- Persistent
- Professional
- Welcoming
Related: Top Greeter Skills: Definition and Examples
How to become a Greeter
A Greeter is a customer service representative who provides a warm welcome and first impression to customers and guests. There are many ways to become a Greeter, but here are four key steps:
1. Develop people skills. As a Greeter, you will be interacting with people constantly. It is important to be able to communicate effectively and build rapport quickly. You should be friendly, helpful and patient with customers and guests.
2. Get customer service experience. Many businesses are looking for candidates with customer service experience. This will give you an opportunity to develop the necessary skills for the job. Customer service experience can be gained through internships, part-time jobs or even volunteering.
3. Take hospitality training courses. There are many hospitality training courses available that can teach you the specific skills needed to be a successful Greeter. These courses cover topics such as customer service, communication and conflict resolution.
4. Be flexible and adaptable. The role of a Greeter can vary depending on the business and its needs. It is important to be flexible in order to adapt to different situations. For example, you may need to adjust your approach when dealing with VIP guests or handling complaints from customers.
Related: Greeter Resume Example