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What does a Gate Agent do?

Photo of Brenna Goyette
Brenna Goyette
Certified Professional Resume Writer, Career Expert

Published 3 min read

A gate agent is responsible for the boarding of an aircraft. They are in charge of loading and unloading baggage, as well as making sure that all passengers have boarded the plane. Gate agents may also be responsible for making announcements over the intercom system.

Gate Agent job duties include:

  • Greeting passengers as they arrive at the gate
  • Checking boarding passes and passports
  • Making announcements over the PA system
  • Handling passenger inquiries
  • Managing passenger flow at the gate
  • Boarding and deplaning passengers
  • Handling baggage claims
  • Coordinating with ground crew
  • Monitoring the cabin for any safety or security concerns

Gate Agent Job Requirements

There are no formal education requirements for gate agents, although some airlines may prefer applicants with a high school diploma or equivalent. There are also no certification requirements, although some airlines may require completion of a training program. Gate agents typically have at least one year of customer service experience, although some airlines may require more.

Gate Agent Skills

  • Communication
  • Organization
  • Time Management
  • Customer Service
  • Interpersonal Skills
  • Problem Solving
  • Flexibility
  • Stress Management
  • Teamwork
  • Computer Literate
  • Detail Oriented

Related: Top Gate Agent Skills: Definition and Examples

How to become a Gate Agent

A gate agent is responsible for the boarding of an aircraft and its passengers. They are also responsible for the safety and security of the aircraft and its passengers. There are many different types of gate agents, but all must have a valid passport and be able to speak English fluently.

There are several ways to become a gate agent. One way is to apply directly with an airline. Another way is to apply with an aviation company that provides ground services to airlines. There are also many private companies that provide ground services to airlines, and these companies often hire gate agents.

The best way to become a gate agent is to have experience working in customer service and/or the airline industry. It is also important to be able to handle difficult situations calmly and efficiently. Gate agents must be able to think on their feet and make quick decisions.

Gate agents typically work in shifts, so it is important to be able to work well under pressure and be flexible with hours. The job can be stressful at times, but it is also very rewarding. Seeing passengers safely board an aircraft and take off is a great feeling.

Related: Gate Agent Resume Example

Related: Gate Agent Interview Questions (With Example Answers)

Editorial staff

Photo of Brenna Goyette, Editor

Editor

Brenna Goyette

Expert Verified

Brenna is a certified professional resume writer, career expert, and the content manager of the ResumeCat team. She has a background in corporate recruiting and human resources and has been writing resumes for over 10 years. Brenna has experience in recruiting for tech, finance, and marketing roles and has a passion for helping people find their dream jobs. She creates expert resources to help job seekers write the best resumes and cover letters, land the job, and succeed in the workplace.

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