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What does a Front Office Supervisor do?

Learn all about Front Office Supervisor duties, skills and much more. Get expert advice on how to become a Front Office Supervisor.

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Brenna Goyette
Certified Professional Resume Writer, Career Expert

Published 3 min read

A front office supervisor is responsible for the overall operation of the front office. They ensure that all guests are greeted and assisted in a professional and courteous manner. They also oversee the reservations, concierge, and bell staff.

Front Office Supervisor job duties include:

  • Greet guests and ensure that they are comfortable
  • Answer phone calls and take messages
  • Schedule appointments and confirm with guests
  • Check guests in and out of their rooms
  • Handle guest requests and complaints
  • Supervise the front desk staff
  • Train new front desk employees
  • Keep the front desk area clean and organized
  • Perform basic accounting tasks

Front Office Supervisor Job Requirements

A Front Office Supervisor is responsible for the overall operation of the front office. They ensure that all guests are greeted and assisted in a professional and courteous manner. They also supervise the activities of the front desk staff and resolve any guest issues or complaints. A Front Office Supervisor must have a high school diploma or equivalent, as well as previous experience working in a hotel front office. They must also have excellent customer service skills and be able to work well under pressure.

Front Office Supervisor Skills

  • Guest Services
  • Team Leadership
  • Employee Training
  • Scheduling
  • Customer Service
  • Conflict Resolution
  • Budgeting
  • Report Generation
  • Record Keeping
  • Data Entry
  • Office Administration
  • Inventory Management

Related: Top Front Office Supervisor Skills: Definition and Examples

How to become a Front Office Supervisor

The front office supervisor is responsible for the overall operation of the front office. They ensure that all staff are providing excellent customer service, and they also handle any complaints or concerns that guests may have. In order to become a front office supervisor, you will need to have at least 2 years of experience working in a hotel front office. You will also need to be able to effectively communicate with other departments within the hotel, as well as with guests.

Related: Front Office Supervisor Resume Example

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