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What does a Front Office Supervisor do?

Photo of Brenna Goyette
Brenna Goyette
Certified Professional Resume Writer, Career Expert

Published 3 min read

A front office supervisor is responsible for the overall operation of the front office. They ensure that all guests are greeted and assisted in a professional and courteous manner. They also oversee the reservations, concierge, and bell staff.

Front Office Supervisor job duties include:

  • Greet guests and ensure that they are comfortable
  • Answer phone calls and take messages
  • Schedule appointments and confirm with guests
  • Check guests in and out of their rooms
  • Handle guest requests and complaints
  • Supervise the front desk staff
  • Train new front desk employees
  • Keep the front desk area clean and organized
  • Perform basic accounting tasks

Front Office Supervisor Job Requirements

A Front Office Supervisor is responsible for the overall operation of the front office. They ensure that all guests are greeted and assisted in a professional and courteous manner. They also supervise the activities of the front desk staff and resolve any guest issues or complaints. A Front Office Supervisor must have a high school diploma or equivalent, as well as previous experience working in a hotel front office. They must also have excellent customer service skills and be able to work well under pressure.

Front Office Supervisor Skills

  • Guest Services
  • Team Leadership
  • Employee Training
  • Scheduling
  • Customer Service
  • Conflict Resolution
  • Budgeting
  • Report Generation
  • Record Keeping
  • Data Entry
  • Office Administration
  • Inventory Management

Related: Top Front Office Supervisor Skills: Definition and Examples

How to become a Front Office Supervisor

The front office supervisor is responsible for the overall operation of the front office. They ensure that all staff are providing excellent customer service, and they also handle any complaints or concerns that guests may have. In order to become a front office supervisor, you will need to have at least 2 years of experience working in a hotel front office. You will also need to be able to effectively communicate with other departments within the hotel, as well as with guests.

Related: Front Office Supervisor Resume Example

Related: Front Office Supervisor Interview Questions (With Example Answers)

Editorial staff

Photo of Brenna Goyette, Editor

Editor

Brenna Goyette

Expert Verified

Brenna is a certified professional resume writer, career expert, and the content manager of the ResumeCat team. She has a background in corporate recruiting and human resources and has been writing resumes for over 10 years. Brenna has experience in recruiting for tech, finance, and marketing roles and has a passion for helping people find their dream jobs. She creates expert resources to help job seekers write the best resumes and cover letters, land the job, and succeed in the workplace.

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