What does a Flight Attendant do?

Learn all about Flight Attendant duties, skills and much more. Get expert advice on how to become a Flight Attendant.

Photo of Brenna Goyette
Brenna Goyette
Certified Professional Resume Writer, Career Expert

Published 3 min read

A flight attendant is responsible for the safety and comfort of passengers during an airline flight. Flight attendants greet passengers, help them find their seats, and answer any questions they have about the flight. During the flight, flight attendants provide passengers with food and drinks, and make sure they are comfortable. If there is an emergency, flight attendants must be able to calm passengers down and follow the proper procedures to ensure everyone's safety.

Flight Attendant job duties include:

  • Greeting passengers as they board and exit the plane
  • Checking passports and other travel documents
  • Serving food and drinks
  • Stocking the aircraft with supplies
  • Answering passenger questions and addressing their concerns
  • Demonstrating emergency procedures
  • Maintaining order during takeoff and landing
  • Helping passengers with special needs
  • Handling customer complaints

Flight Attendant Job Requirements

A Flight Attendant is responsible for the safety and comfort of passengers during a flight. They must be able to work in a fast-paced environment and remain calm under pressure. A high school diploma is typically required, and some airlines may require postsecondary education or certification. Flight Attendants must have excellent customer service skills and at least 1-2 years of experience working in a customer service role.

Flight Attendant Skills

  • People skills
  • Ability to stay calm under pressure
  • Excellent customer service
  • Good physical stamina
  • Attention to detail
  • Ability to work long hours
  • Flexibility
  • Multilingualism
  • First Aid training
  • CPR training
  • Food safety knowledge

Related: Top Flight Attendant Skills: Definition and Examples

How to become a Flight Attendant

The job of a flight attendant is both glamorous and challenging. To become a flight attendant, you must be at least 18 years old and have a high school diploma or equivalent. You must also be able to pass a background check and drug test.

There are several ways to become a flight attendant. The most common way is to apply directly with an airline. Some airlines require that you have customer service experience, while others will provide training. Once you have been hired, you will need to complete a training program, which typically lasts 4-8 weeks.

If you are interested in becoming a flight attendant, research the requirements of different airlines and decide which one is right for you. Then, follow the application process and be prepared to put in the hard work to succeed.

Related: Flight Attendant Resume Example

Related: Flight Attendant Interview Questions (With Example Answers)