Log InSign Up
Article

What does a Dispatch Clerk do?

Photo of Brenna Goyette
Brenna Goyette
Certified Professional Resume Writer, Career Expert

Published 3 min read

A dispatch clerk is responsible for sending and receiving messages for a company or organization. They may also be responsible for scheduling appointments and maintaining records.

Dispatch Clerk job duties include:

  • Answer incoming calls and route them to the appropriate party
  • Greet customers and visitors and direct them to the correct party
  • Schedule appointments and maintain calendars
  • Prepare correspondence, reports, and documents
  • Maintain filing systems
  • Handle incoming and outgoing mail
  • Process invoices and purchase orders
  • Monitor office supplies and place orders when necessary
  • Provide support to other departments as needed

Dispatch Clerk Job Requirements

There are no specific education requirements for a Dispatch Clerk, although most employers prefer candidates with at least a high school diploma or equivalent. Some Dispatch Clerks may have completed postsecondary coursework in business administration or a related field. Certification is not required, but some Dispatch Clerks may choose to pursue voluntary certification through organizations such as the National Association of Fleet Administrators or the American Transportation Research Institute. Many Dispatch Clerks have several years of experience working in the transportation industry in aDispatch Clerk or related role.

Dispatch Clerk Skills

  • Communication
  • Organization
  • Time management
  • Prioritization
  • Customer service
  • Data entry
  • Microsoft Office
  • Filing
  • Multi-tasking
  • Typing
  • Detail oriented

Related: Top Dispatch Clerk Skills: Definition and Examples

How to become a Dispatch Clerk

There are many different types of dispatch clerks, but the most common is a transportation dispatcher. A transportation dispatcher is responsible for coordinating the movement of goods and people. They work in a variety of industries, including trucking, shipping, and public transportation.

To become a transportation dispatcher, you will need to have strong communication and organizational skills. You will also need to be able to use a computer to track shipments and schedule deliveries. Many dispatchers start their careers as customer service representatives or administrative assistants.

Related: Dispatch Clerk Resume Example

Related: Dispatch Clerk Interview Questions (With Example Answers)

Editorial staff

Photo of Brenna Goyette, Editor

Editor

Brenna Goyette

Expert Verified

Brenna is a certified professional resume writer, career expert, and the content manager of the ResumeCat team. She has a background in corporate recruiting and human resources and has been writing resumes for over 10 years. Brenna has experience in recruiting for tech, finance, and marketing roles and has a passion for helping people find their dream jobs. She creates expert resources to help job seekers write the best resumes and cover letters, land the job, and succeed in the workplace.

Similar articles