What does a Dispatch Supervisor do?

Learn all about Dispatch Supervisor duties, skills and much more. Get expert advice on how to become a Dispatch Supervisor.

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Brenna Goyette
Certified Professional Resume Writer, Career Expert

Published 3 min read

A Dispatch Supervisor is responsible for the coordination and supervision of the activities of dispatchers. This may include assigning work, training new dispatchers, and evaluating dispatcher performance. The Dispatch Supervisor may also be responsible for responding to customer inquiries and complaints.

Dispatch Supervisor job duties include:

  • Supervise and coordinate the activities of dispatch workers
  • Answer customer inquiries and complaints
  • Resolve problems and recommend measures to improve productivity and service
  • Schedule and assign work to employees
  • Train new employees in job duties and company policies
  • Inspect work areas to ensure cleanliness and proper functioning
  • Observe workers to ensure that they are performing their duties correctly
  • Investigate accidents and incidents to determine causes and take corrective action
  • Prepare reports on employee performance and productivity

Dispatch Supervisor Job Requirements

A Dispatch Supervisor typically needs a high school diploma or equivalent, although some jobs may require postsecondary education, and must have experience working as a dispatcher. They must be able to effectively communicate with people, have strong multitasking skills, and be able to work in a fast-paced environment. In some cases, dispatch supervisors may need to be certified in CPR or first aid.

Dispatch Supervisor Skills

  • Communication
  • Leadership
  • Problem solving
  • Organizational
  • Time management
  • Computer
  • Interpersonal
  • Conflict resolution
  • Public speaking
  • Writing
  • Research

Related: Top Dispatch Supervisor Skills: Definition and Examples

How to become a Dispatch Supervisor

There are many steps that one must take in order to become a Dispatch Supervisor. The most important step is to get the proper education and training. There are many schools that offer courses in dispatch, but it is important to find a school that is accredited and offers the best program for your needs. Once you have completed your education, it is important to get experience working in a dispatch center. This can be done by volunteering or working in a lower-level position in a dispatch center.

Once you have the proper education and experience, you can begin applying for Dispatch Supervisor positions. When applying for these positions, it is important to highlight your education and experience in your cover letter and resume. In addition, it is also important to demonstrate your leadership qualities and interpersonal skills.

If you are offered a position as a Dispatch Supervisor, it is important to remember that this is a leadership position. As such, you will be responsible for managing a team of dispatchers and ensuring that they are providing quality service to the public. In addition, you will also be responsible for developing and implementing policies and procedures for the dispatch center.

Related: Dispatch Supervisor Resume Example

Related: Dispatch Supervisor Interview Questions (With Example Answers)