What does a Customer Service Professional do?

Learn all about Customer Service Professional duties, skills and much more. Get expert advice on how to become a Customer Service Professional.

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Brenna Goyette
Certified Professional Resume Writer, Career Expert

Published 4 min read

A customer service professional is responsible for providing excellent customer service to customers. They may be responsible for answering customer questions, resolving customer complaints, and providing information about products and services. They may also be responsible for handling customer orders, processing payments, and managing customer accounts.

Customer Service Professional job duties include:

  • Answering customer questions over the phone or through email
  • Investigating and resolving customer complaints
  • Processing customer orders
  • Upselling customers to higher-priced products or services
  • Handling customer returns
  • Providing customer support for technical issues
  • Assisting with marketing campaigns
  • Training new customer service representatives
  • Monitoring customer satisfaction levels

Customer Service Professional Job Requirements

A Customer Service Professional typically needs a high school diploma, although some jobs may require postsecondary education, and must complete on-the-job training. They must have excellent communication and customer service skills. Some jobs may require certification, such as a Certified Customer Service Professional (CCSP) designation.

Customer Service Professional Skills

  • Patience
  • Active Listening
  • Communication
  • Problem-solving
  • Empathy
  • Organizational
  • Multi-tasking
  • Time Management
  • Conflict Resolution
  • Flexibility/Adaptability
  • Positive Attitude

Related: Top Customer Service Professional Skills: Definition and Examples

How to become a Customer Service Professional

In order to become a customer service professional, it is important to first understand what customer service is and how it differs from other types of customer-facing roles. Customer service is the process of providing assistance and support to customers or clients before, during, and after they purchase a product or service. It can include everything from answering questions about a product or service, to providing technical support, to handling customer complaints.

Customer service professionals need to have strong people skills in order to be successful. They must be able to communicate effectively with customers, both in person and over the phone, and they must be able to handle difficult situations with grace and diplomacy. They also need to be patient and have a good sense of humor, as dealing with upset customers can be challenging at times.

In addition to strong people skills, customer service professionals also need to have a good understanding of the products or services they are supporting. They should be able to answer questions about how the product or service works, and troubleshoot any issues that may come up. Having a basic understanding of computer systems and software can also be helpful, as many customer service roles now involve using technology to assist customers.

If you are interested in becoming a customer service professional, there are a few things you can do to get started. First, consider pursuing a degree or certificate in customer service or a related field. This will give you the opportunity to learn more about the ins and outs of customer service and prepare you for a career in this field. You can also look for entry-level customer service jobs at companies in your area, which will give you some hands-on experience working with customers. Finally, make sure to brush up on your people skills and learn how to handle difficult situations calmly and effectively; these skills will be essential in any customer service role.

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