Article

What does a Customer Assistant do?

Learn all about Customer Assistant duties, skills and much more. Get expert advice on how to become a Customer Assistant.

Photo of Brenna Goyette
Brenna Goyette
Certified Professional Resume Writer, Career Expert

Published 3 min read

A customer assistant helps customers with questions, problems, and complaints. They also help keep the store clean and organized.

Customer Assistant job duties include:

  • Greeting customers and determining their needs
  • Answering customer questions about products and services
  • Helping customers find the products they need
  • Providing information about product features
  • Demonstrating use of products
  • Processing customer payments
  • Maintaining cleanliness and organization in the sales area
  • Restocking shelves as needed
  • Completing sales reports

Customer Assistant Job Requirements

There are no formal education requirements for a Customer Assistant, although some employers may prefer candidates with a high school diploma or equivalent. There are also no certification or experience requirements, although customer service experience is always a plus. The most important qualities for a Customer Assistant are strong communication skills, a positive attitude, and the ability to stay calm under pressure.

Customer Assistant Skills

  • Patience
  • Empathy
  • Good listener
  • Communication
  • Flexibility
  • Problem solving
  • Organizational
  • Multi-tasking
  • Calm under pressure
  • Friendly
  • Punctual

Related: Top Customer Assistant Skills: Definition and Examples

How to become a Customer Assistant

A Customer Assistant is a professional who provides customer service and support to customers of a company or organization. They are responsible for handling customer inquiries, complaints, and requests in a prompt and courteous manner. A Customer Assistant may also be responsible for providing information about products and services, processing customer orders, and maintaining customer records.

To become a Customer Assistant, you will need to have excellent communication skills and be able to work well under pressure. You should also be able to multitask and have a strong attention to detail. Additionally, it is important that you are able to stay calm and professional in difficult situations.

If you have the necessary skills and qualities, the next step is to find an opening at a company or organization that is hiring Customer Assistants. Once you have found an opening, you will need to submit your resume and cover letter. If your qualifications meet the requirements of the position, you will likely be asked to come in for an interview. During the interview, it is important that you demonstrate your customer service skills and ability to handle difficult situations. If you are successful in the interview process, you will be offered the position of Customer Assistant.

Related: Customer Assistant Resume Example

Related: Customer Assistant Interview Questions (With Example Answers)