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What does a Customer Sales Representative do?

Photo of Brenna Goyette
Brenna Goyette
Certified Professional Resume Writer, Career Expert

Published 3 min read

A customer sales representative is responsible for generating new sales leads and meeting with potential customers to sell products or services. They may work in a variety of industries and must be able to effectively communicate with customers to close sales.

Customer Sales Representative job duties include:

  • Act as the first point of contact with customers
  • Handle customer inquiries and complaints
  • Provide information about products and services
  • Process orders and payments
  • Schedule appointments and deliveries
  • Resolve product and service issues
  • Follow up with customers after purchase or service
  • Monitor customer satisfaction levels
  • Generate sales reports

Customer Sales Representative Job Requirements

A Customer Sales Representative is responsible for generating new sales leads and managing the sales process from start to finish. They must have excellent communication and interpersonal skills in order to build relationships with potential customers and close deals. A bachelor’s degree in business or a related field is typically required, and some employers may prefer candidates who have previous sales experience.

Customer Sales Representative Skills

  • Communication
  • Active listening
  • Customer service
  • Selling
  • Negotiation
  • Influencing
  • Persuasion
  • Problem solving
  • Decision making
  • Adaptability
  • Stress management

Related: Top Customer Sales Representative Skills: Definition and Examples

How to become a Customer Sales Representative

A Customer Sales Representative is responsible for generating new sales leads and managing customer relationships. They work closely with customers to understand their needs and identify new sales opportunities. They also develop and maintain relationships with key customers, provide product information and support, and resolve customer issues.

To become a Customer Sales Representative, you will need to have excellent communication and interpersonal skills. You must be able to build rapport with customers and establish trust. You will also need to be knowledgeable about the products or services you are selling. It is important to be able to offer solutions to customer problems and address their concerns.

If you are interested in becoming a Customer Sales Representative, you should consider pursuing a degree in marketing or business. This will give you the skills and knowledge you need to be successful in this role. Many companies also require Customer Sales Representatives to have previous experience in customer service or sales.

Related: Customer Sales Representative Resume Example

Related: Customer Sales Representative Interview Questions (With Example Answers)

Editorial staff

Photo of Brenna Goyette, Editor

Editor

Brenna Goyette

Expert Verified

Brenna is a certified professional resume writer, career expert, and the content manager of the ResumeCat team. She has a background in corporate recruiting and human resources and has been writing resumes for over 10 years. Brenna has experience in recruiting for tech, finance, and marketing roles and has a passion for helping people find their dream jobs. She creates expert resources to help job seekers write the best resumes and cover letters, land the job, and succeed in the workplace.

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