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What does a Counter Clerk do?

Photo of Brenna Goyette
Brenna Goyette
Certified Professional Resume Writer, Career Expert

Published 3 min read

A counter clerk is a customer service representative who works behind a counter, typically in a retail setting. They are responsible for greeting customers, answering questions, and helping them find the products they need. In some cases, they may also be responsible for handling transactions and keeping the area clean and organized.

Counter Clerk job duties include:

  • Greeting customers and ascertaining what each customer wants or needs
  • Answering questions about products or services
  • Providing pricing information
  • Processing payments
  • Maintaining records of sales transactions
  • Restocking shelves as needed
  • Keeping the counter area clean and organized
  • Helping customers locate merchandise
  • Handling customer complaints in a professional manner

Counter Clerk Job Requirements

There are no formal education requirements for counter clerks, although some employers may prefer candidates with a high school diploma or equivalent. There is no certification required, but on-the-job training is typically provided. Prior experience in customer service or retail may be helpful but is not required. Counter clerks should have basic math skills and be able to handle cash transactions. They should also be friendly and outgoing, with good communication skills.

Counter Clerk Skills

  • Communication
  • Organization
  • Multi-tasking
  • Customer service
  • Cash handling
  • Data entry
  • Attention to detail
  • Product knowledge
  • Inventory management
  • Merchandising
  • Loss prevention

Related: Top Counter Clerk Skills: Definition and Examples

How to become a Counter Clerk

A counter clerk is a professional who is responsible for handling customer transactions in a variety of settings, including retail stores, banks, and offices. As a counter clerk, you will need to be able to handle money, process payments, and provide excellent customer service. If you are interested in becoming a counter clerk, there are a few things that you will need to do.

First, you will need to obtain a high school diploma or equivalent. Many employers prefer candidates who have some post-secondary education, so consider taking some college courses or completing a vocational program. Second, you will need to acquire basic math skills and learn how to use a cash register. Many employers offer on-the-job training, but it is always beneficial to have prior experience. Third, excellent customer service skills are essential for success as a counter clerk. You should be friendly and helpful at all times, even when dealing with difficult customers. Finally, you will need to be able to stay calm and organized under pressure. Counter clerks often have to deal with large crowds and fast-paced environments, so it is important that you are able to remain calm and efficient in these situations.

If you have the necessary skills and qualifications, becoming a counter clerk can be a rewarding career choice. With hard work and dedication, you can succeed in this role and provide excellent service to customers.

Related: Counter Clerk Resume Example

Related: Counter Clerk Interview Questions (With Example Answers)

Editorial staff

Photo of Brenna Goyette, Editor

Editor

Brenna Goyette

Expert Verified

Brenna is a certified professional resume writer, career expert, and the content manager of the ResumeCat team. She has a background in corporate recruiting and human resources and has been writing resumes for over 10 years. Brenna has experience in recruiting for tech, finance, and marketing roles and has a passion for helping people find their dream jobs. She creates expert resources to help job seekers write the best resumes and cover letters, land the job, and succeed in the workplace.

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