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What does a Casino Host do?

Photo of Brenna Goyette
Brenna Goyette
Certified Professional Resume Writer, Career Expert

Published 3 min read

A casino host is responsible for providing customer service to high-end gamblers. They may offer comps, such as free hotel rooms and meals, to keep these customers happy and gambling at the casino.

Casino Host job duties include:

  • Greeting guests and players as they arrive at the casino
  • Assisting guests with any questions or concerns they have about their visit
  • Providing information about casino promotions and events
  • Helping guests to find their way around the casino floor
  • Checking guests into their hotel rooms
  • Making restaurant reservations for guests
  • Arranging transportation for guests
  • Coordinating special events and parties for guests
  • Assisting VIP guests with any needs or requests they have

Casino Host Job Requirements

A Casino Host typically needs at least a high school diploma, although some jobs may require postsecondary education, and must complete a training program. They also need to be able to obtain a gaming license from the state in which they work. Prior experience working in customer service is helpful.

Casino Host Skills

  • Great customer service skills
  • Excellent communication skills
  • Ability to upsell
  • Ability to cross-sell
  • Knowledge of casino games
  • Familiarity with casino software
  • Proper telephone etiquette
  • Outstanding organizational skills
  • Multi-tasking ability
  • Problem solving skills
  • Patience

Related: Top Casino Host Skills: Definition and Examples

How to become a Casino Host

A casino host is someone who is responsible for taking care of high-end customers at a casino. They are usually responsible for a specific area of the casino, such as the VIP lounge or the high-limit room. A casino host is typically someone with a lot of experience working in the casino industry and they usually have a good relationship with the casino’s management.

If you’re interested in becoming a casino host, there are a few things you can do to increase your chances of being hired. First, it’s important to have experience working in a casino. This could include working as a dealer, floor supervisor, or in another customer service role. It’s also helpful to have a bachelor’s degree in hospitality or another related field.

Once you have the necessary experience and education, you can start applying for jobs at casinos. When you apply for a position, be sure to emphasize your customer service skills and your ability to build relationships with clients. If you have a strong track record in these areas, you’ll be more likely to land the job.

Related: Casino Host Resume Example

Related: Casino Host Interview Questions (With Example Answers)

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Editor

Brenna Goyette

Expert Verified

Brenna is a certified professional resume writer, career expert, and the content manager of the ResumeCat team. She has a background in corporate recruiting and human resources and has been writing resumes for over 10 years. Brenna has experience in recruiting for tech, finance, and marketing roles and has a passion for helping people find their dream jobs. She creates expert resources to help job seekers write the best resumes and cover letters, land the job, and succeed in the workplace.

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