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Top 11 Casino Host Certifications

This article provides an overview of the top certifications available to casino hosts, including their requirements and benefits.

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Brenna Goyette
Certified Professional Resume Writer, Career Expert

Published 19 min read

Certifications are important for casino hosts in the job market because they demonstrate a commitment to professional development and provide evidence that the host has achieved a certain level of knowledge and skill. Casino hosts must understand the rules and regulations of gaming, know how to handle customer service issues, and be knowledgeable about various casino-related topics such as marketing, promotions, and financials. Certifications help employers verify that a potential candidate has the necessary qualifications to perform the job effectively. Additionally, having certifications can provide an edge in competitive job markets.

This article reviews some of the top certifications for Casino Hosts and explains how they can contribute to a casino host's career by providing the skills and knowledge necessary for success.

What are Casino Host Certifications?

Casino host certification is a specialized training program designed to help casino hosts develop the skills and knowledge necessary to provide exceptional service to their guests. This type of certification teaches casino hosts how to build relationships with customers, enhance guest loyalty, and provide personalized service that keeps customers coming back. It also covers topics such as customer service, marketing, communication, hospitality law, and gaming regulations. By taking advantage of this type of certification, casino hosts can learn how to better understand the needs of their guests and create an environment that encourages repeat visits. Additionally, they can gain insight into the gaming industry as a whole and become more knowledgeable about the various laws governing it. As a result of these additional skills, certified casino hosts are better equipped to maximize profits for their establishment while providing an enjoyable experience for their guests.

Pro Tip: If you are interested in becoming a casino host, it is important to pursue certification in the field. Certification programs provide comprehensive training on the specific skills needed to be a successful casino host, including customer service and communication, gaming regulations and procedures, and more. Additionally, certification can help demonstrate your commitment to professional excellence in the industry.

Related: What does a Casino Host do?

Top 11 Casino Host Certifications

Here’s our list of the best certifications available to Casino Hosts today.

1. Casino Host Certification Program (CHCP)

The Casino Host Certification Program (CHCP) is a comprehensive training program designed to teach the fundamentals of casino hosting. The program covers topics such as customer service, marketing and promotion, gaming regulations, and other related subjects. The program is administered by the American Gaming Association (AGA).

The CHCP consists of two levels: Level 1 and Level 2. Level 1 focuses on basic customer service skills, while Level 2 focuses on more advanced topics such as marketing and promotions, gaming regulations, and other related subjects. To earn the certification, students must successfully complete both levels.

The CHCP takes approximately 8-10 weeks to complete depending on the student's schedule. It can be completed either online or in person at an AGA-approved school or facility.

The cost of the CHCP varies depending on the student's location and whether they choose to take it online or in person. Generally speaking, online courses tend to be less expensive than in-person courses.

In order to get certified, students must pass a final exam with a score of 80% or higher. Upon successful completion of the course and passing of the final exam, students will receive their Casino Host Certification from the AGA.

2. Certified Casino Host (CCH)

A Certified Casino Host (CCH) is a professional designation that recognizes individuals who have achieved a high level of excellence in the casino industry. This certification is awarded by the Casino Management Association (CMA), and requires individuals to demonstrate their knowledge and skills in areas such as customer service, gaming operations, marketing, and hospitality.

To become certified, applicants must first complete an online application and submit it to the CMA for review. Once accepted into the program, applicants must then pass a written exam that covers topics such as casino operations, customer service, gaming regulations, and hospitality management. The exam typically takes two hours to complete and costs $150 USD.

Once an applicant has passed the exam they will be eligible to receive their CCH certification. The certification is valid for three years after which time recertification is required. Recertification involves completing additional training courses or attending workshops on topics related to casino operations.

The cost of becoming certified varies depending on the type of program chosen by the applicant but typically ranges from $500-$1000 USD.

3. Certified Professional Casino Host (CPCP)

Certified Professional Casino Host (CPCP) is an international certification program designed to recognize and reward the highest standards of casino hosting. It is a comprehensive program that covers all aspects of casino hosting, from customer service and marketing to game operations and financial management. The CPCP certification is awarded by the International Casino Host Association (ICHA).

The certification process takes approximately six months to complete. Candidates must first pass an online exam, which covers topics such as customer service, gaming regulations, marketing strategies, and financial management. After passing the exam, candidates must complete a series of in-person interviews with ICHA representatives. Finally, candidates must demonstrate their skills through a practical assessment at a live casino setting.

The cost of the CPCP certification varies depending on the candidate’s country of origin and other factors. Generally speaking, it costs around $1,500 USD for the entire process.

Once certified, casino hosts are expected to maintain their knowledge and skills through ongoing professional development activities such as attending conferences or taking additional courses related to casino hosting.

4. Certified Casino Marketing Executive (CCME)

Certified Casino Marketing Executive (CCME) is a professional certification program offered by the International Association of Gaming Advisors (IAGA). The CCME program is designed to provide casino marketing professionals with the knowledge and skills needed to effectively manage their organizations’ gaming marketing efforts. The program consists of four courses: Introduction to Casino Marketing, Casino Promotions, Casino Advertising and Casino Analytics.

The CCME program takes approximately six months to complete, depending on the individual's pace. In order to obtain the certification, candidates must pass all four courses with a grade of 70% or higher. Candidates also need to submit an application form and provide proof of their current employment in the gaming industry.

The cost for obtaining the CCME certification varies depending on which institution offers it; however, most programs range from $1,500-$2,000 USD.

5. Certified Gaming Industry Professional (CGIP)

Certified Gaming Industry Professional (CGIP) is a professional certification program designed to recognize and validate the knowledge, skills and abilities of professionals in the gaming industry. The CGIP certification is awarded by the International Association of Gaming Regulators (IAGR) and is recognized worldwide as a benchmark of excellence for gaming professionals.

The CGIP program consists of four core areas: Regulatory Compliance, Financial Management, Responsible Gaming and Business Operations. To obtain the CGIP certification, applicants must successfully complete an online examination that covers each of these four core areas. The exam consists of 100 multiple-choice questions and takes approximately two hours to complete.

Applicants must also have at least three years of experience in the gaming industry in order to be eligible for the CGIP certification. Applicants who do not meet this requirement can still take the exam but will not receive their certification until they satisfy the required experience criteria.

The cost to take the CGIP exam is $395 USD plus applicable taxes. This fee includes access to an online preparation course that provides study materials and practice tests to help prepare for the exam. Once applicants pass the exam, they will receive their official CGIP certificate within six weeks after passing.

6. Casino Management Certificate Program (CMCP)

The Casino Management Certificate Program (CMCP) is a comprehensive program designed to provide individuals with the knowledge and skills needed to work in the casino industry. The program includes courses covering topics such as gaming law, casino operations, customer service, marketing and promotions, security, accounting and finance, human resources management and more.

The program typically takes around six months to complete. It consists of five core courses plus an additional elective course. Each course is offered online or in a classroom setting and must be completed with a passing grade before receiving the certificate.

To get the CMCP certificate, you must first complete all five core courses and pass the final exam. You will then receive your certificate from the National Indian Gaming Commission (NIGC). The cost of the program varies depending on which school you attend; however, it typically costs around $1,000 for tuition and fees.

In addition to completing the CMCP program, students must also have at least two years of experience working in a gaming facility or in another related field in order to qualify for certification. Once certified, individuals can apply for positions in casinos across the United States as well as abroad.

7. Gaming Industry Professional Certification Program (GIPCP)

The Gaming Industry Professional Certification Program (GIPCP) is a certification program designed to recognize and validate the skills and expertise of professionals in the gaming industry. This certification program is offered by the International Game Developers Association (IGDA) and is available to game developers, designers, artists, producers, marketers, business professionals, and other related professionals.

The GIPCP consists of two levels: Level 1 – Foundation Certification and Level 2 – Advanced Certification. The Foundation level focuses on core knowledge areas such as game design, development, production, marketing, business operations, and more. The Advanced level focuses on specific topics such as game monetization strategies, analytics systems for games, user research methods for games, etc.

To get certified at either level requires passing a series of exams that assess knowledge in the respective areas. The exams are administered online and can be taken at any time from anywhere in the world. Each exam takes approximately three hours to complete.

The cost of getting certified depends on which level you are pursuing and whether you are an IGDA member or not. For non-members it costs $250 for Level 1 – Foundation Certification or $500 for Level 2 – Advanced Certification. For IGDA members it costs $200 for Level 1 – Foundation Certification or $400 for Level 2 – Advanced Certification.

In addition to taking the exams there is also a requirement to submit an application form along with proof of experience in the industry which must be approved before certification can be granted. Once all requirements have been met successfully applicants will receive their certificate within 4-6 weeks after completion of their exams.

8. Professional Hospitality and Casino Hosting Certificate Program (PHCHP)

The Professional Hospitality and Casino Hosting Certificate Program (PHCHP) is a comprehensive program designed to provide students with the knowledge and skills necessary to become successful casino hosts. The program is offered through a partnership between the American Gaming Association (AGA) and the University of Nevada, Las Vegas (UNLV).

The PHCHP consists of four courses that cover topics such as customer service, hospitality management, marketing, and gaming operations. Each course is designed to help students develop the skills needed to excel in their role as a casino host. Upon completion of all four courses, students will receive a certificate in Professional Hospitality and Casino Hosting from UNLV.

The program takes approximately six months to complete. During this time, students are required to attend classes on campus at UNLV or online. Students must also complete an internship in order to receive their certificate. The cost of the program varies depending on the length of enrollment and whether or not you choose to take classes online or on campus. Generally speaking, tuition costs range from $2,000-$3,000 for online classes and $4,000-$5,000 for on-campus classes.

In order to be eligible for the PHCHP program, applicants must have a high school diploma or equivalent degree. Applicants must also pass an entrance exam administered by UNLV prior to enrolling in the program. Additionally, applicants must demonstrate good communication skills as well as knowledge of basic computer applications such as Microsoft Word and Excel.

Once enrolled in the PHCHP program, students will gain valuable experience working with customers in a casino setting which can lead to career opportunities in hospitality management or gaming operations upon graduation.

9. International Casino Host Association Certification Program (ICHACP)

The International Casino Host Association Certification Program (ICHACP) is a program designed to provide casino hosts with the knowledge and skills necessary to provide exceptional customer service. The program is offered by the International Casino Host Association, an organization dedicated to providing professional development and networking opportunities for casino hosts.

The ICHACP consists of three levels of certification: Level 1, Level 2, and Level 3. Each level has its own set of requirements that must be met in order to receive certification. To become certified at Level 1, applicants must complete a series of online courses, pass a written exam, and attend a two-day workshop. To become certified at Level 2, applicants must complete additional online courses, pass a written exam, and attend a four-day workshop. To become certified at Level 3, applicants must complete additional online courses, pass a written exam, and attend an eight-day workshop.

In total, it can take up to 16 days to complete the ICHACP certification program depending on which level you are pursuing. The cost of the program varies depending on the level you are pursuing but generally ranges from $500-$2,000 USD.

To get started with ICHACP certification you will need to register on the International Casino Host Association website and pay any associated fees before you can begin taking courses or attending workshops. Once registered you will have access to all the materials needed for each level of certification including course material as well as practice exams that can help prepare you for your final exams.

10. National Council on Problem Gambling Certification Program for Casino Hosts (NCPG-CHCP)

The National Council on Problem Gambling Certification Program for Casino Hosts (NCPG-CHCP) is a voluntary certification program that provides casino hosts with the knowledge, skills and abilities to recognize and assist problem gamblers. The program is designed to help casino hosts better understand the signs of problem gambling, as well as how to respond appropriately when they encounter someone who may be at risk.

The NCPG-CHCP consists of two parts: an online course and an in-person training session. The online course takes approximately four hours to complete and covers topics such as the scope of problem gambling, responsible gaming policies, identifying signs of problem gambling, and providing resources to those in need. The in-person training session is conducted by a certified trainer and focuses on developing communication skills, learning how to intervene effectively, and understanding the impact of problem gambling on individuals and their families.

To obtain the NCPG-CHCP certification, individuals must complete both the online course and the in-person training session. The cost for the program varies depending on location but typically ranges from $150-$250 USD. Upon successful completion of both components, individuals will receive a certificate of completion from NCPG that is valid for three years.

11. American Gaming Association's Certified Responsible Gaming Credential for Casino Hosts (AGA-CRGC-CHCP).

The American Gaming Association’s Certified Responsible Gaming Credential for Casino Hosts (AGA-CRGC-CHCP) is a certification program designed to help casino hosts better understand and promote responsible gaming practices. The program is intended to provide casino hosts with the skills necessary to identify problem gambling behaviors and provide resources for those in need of assistance.

The AGA-CRGC-CHCP certification requires that applicants complete an online training course, which takes approximately four hours to complete. The course covers topics such as understanding problem gambling, recognizing signs of problem gambling, providing resources for those in need of assistance, and promoting responsible gaming practices.

To be eligible to take the course, applicants must be at least 18 years old and have at least one year of experience working as a casino host. Applicants must also pass a criminal background check prior to taking the course.

Once the online training has been completed, applicants must pass an exam in order to receive their certification. This exam consists of 50 multiple choice questions and takes approximately two hours to complete.

The cost of the AGA-CRGC-CHCP certification is $250 USD. This fee includes access to the online training course, the exam fee, and all related materials needed for completion of the program.

Do You Really Need a Casino Host Certificate?

The answer to whether you need a casino host certificate is ultimately up to you. It all depends on what type of playing experience you are looking for. If you are an experienced player who wants to make sure that the casino offers top-notch customer service and understands your needs, then a casino host certificate may be worth considering.

A casino host certificate is a credential that shows that the individual has received specialized training in providing customer service within a casino setting. This certification can provide peace of mind to those who are concerned about the quality of their gaming experience. The certification also shows that the individual is knowledgeable about the gaming industry and can provide valuable advice related to gaming strategies and etiquette.

However, if you are a casual player who simply wants to have fun and doesn't mind if there are occasional issues with customer service, then a casino host certificate may not be necessary. A basic knowledge of gambling rules and etiquette should be enough for most casual players.

Ultimately, it is up to you whether or not you need a casino host certificate. If you want the assurance that your gaming experience will be top-notch and that the staff at the casino knows how to handle any issues quickly and effectively, then it may be worth investing in such a credential. On the other hand, if you just want to enjoy some fun games without worrying too much about customer service, then it may not be necessary for you to invest in this type of credential.

Related: Casino Host Resume Examples

FAQs About Casino Host Certifications

1. What is a Casino Host Certification?

Answer: A Casino Host Certification is an academic qualification that demonstrates a professional level of knowledge and skills in the hospitality industry. It provides a comprehensive overview of the gaming industry, including casino operations, gaming regulations, customer service, marketing strategies, and more.

2. What are the benefits of becoming certified as a Casino Host?

Answer: Becoming certified as a Casino Host will provide you with recognition and credibility in the industry, demonstrate your commitment to excellence in customer service and hospitality, increase your earning potential and career opportunities, and give you access to exclusive resources and networking opportunities within the gaming community.

3. How do I become certified as a Casino Host?

Answer: To become certified as a Casino Host, you must complete an approved course of study from an accredited institution or program. You may also need to pass an exam administered by a professional organization or governing body in order to obtain certification.

4. How long does it take to become certified as a Casino Host?

Answer: The amount of time required to become certified as a Casino Host will vary depending on the type of program or course you complete. Generally speaking, most courses last between six months and one year; however, some programs may take longer than this depending on their complexity.

5. Is there any special training required for becoming certified as a Casino Host?

Answer: Yes – there are certain topics that must be covered in order to successfully complete certification requirements such as understanding gambling laws and regulations; player development; customer service protocols; event planning; marketing strategies; game rules & odds; casino operations; financial management; responsible gaming practices; security procedures; team building & communication skills; problem solving techniques; and more.