What does a 911 Operator do?
Published 3 min read
A 911 Operator is responsible for receiving and dispatching emergency calls, as well as providing non-emergency services.
911 Operator job duties include:
- Answer emergency calls and provide appropriate assistance
- Obtain and relay critical information to first responders
- Remain calm and composed in high-pressure situations
- Effectively communicate with callers from diverse backgrounds
- Manage multiple tasks simultaneously
- Make quick decisions in life-threatening situations
- Enter call information into computer-aided dispatch system
- Monitor radio traffic and coordinate resources
- Perform post-incident follow-up as needed
911 Operator Job Requirements
Most 911 operators have at least a high school diploma, although some jobs may require postsecondary education, and most states require operators to be certified. Some states also require operators to have experience working in emergency dispatch, law enforcement, or a related field.
911 Operator Skills
- Patience
- Multi-tasking
- Empathy
- Communication
- Listening
- Problem-solving
- Calm under pressure
- Decision making
- Quick thinking
- Attention to detail
- Organization
Related: Top 911 Operator Skills: Definition and Examples
How to become a 911 Operator
A 911 operator is the first point of contact for people in emergency situations. They are responsible for receiving and processing emergency calls, dispatching first responders, and providing critical information to those who need it most.
Becoming a 911 operator is not a decision to be made lightly. It takes a special person to be able to handle the stress and responsibility that comes with the job. But if you are up for the challenge, here is what you need to know.
The first step is to find out if your local police or fire department has its own dispatch center. If so, you will need to apply and go through their hiring process. If not, you can apply directly with your local 911 call center.
Most agencies require that you have at least a high school diploma or GED, although some may require additional education or experience. You will also need to pass a written exam, as well as a physical and psychological assessment.
Once hired, you will undergo extensive training on how to use the 911 system, as well as how to handle different types of emergencies. This training can take up to 6 months to complete.
After completing training, you will be ready to start your career as a 911 operator. You will be responsible for answering emergency calls and dispatching help as needed. It is a demanding job, but one that can be extremely rewarding.
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