What does a 911 Dispatcher do?
Published 3 min read
A 911 dispatcher is responsible for answering emergency calls and dispatching first responders to the scene. They are the first point of contact for people in need of help and must be able to remain calm in high-pressure situations. Dispatchers must be able to quickly assess a situation and provide clear instructions to callers. They also play a vital role in coordinating resources and keeping first responders safe.
911 Dispatcher job duties include:
- Answer emergency calls and obtain information from callers
- Determine the nature of the emergency and prioritize calls
- Dispatch emergency personnel and equipment to scenes of emergencies
- Monitor status of emergency personnel and equipment
- Keep records of all calls and dispatches
- Assist callers with CPR instructions
- Update databases with information on incidents and response times
- Notify appropriate personnel of emergencies, such as utility companies or road crews
- Train new dispatchers
911 Dispatcher Job Requirements
A 911 dispatcher is responsible for handling emergency calls and dispatching first responders to the scene. In order to become a 911 dispatcher, one must have a high school diploma or equivalent. Some colleges offer programs specifically for 911 dispatchers, but it is not required. Certification from the National Emergency Number Association (NENA) or the Association of Public-Safety Communications Officials (APCO) is also not required, but may be beneficial. Most importantly, a 911 dispatcher must have experience working in a high-pressure environment and be able to think quickly in order to make life-saving decisions.
911 Dispatcher Skills
- Active Listening
- Communication
- Complex Problem Solving
- Coordination
- Critical Thinking
- Decision Making
- Flexibility
- Influencing Others
- Instructing
- Interpersonal Skills
Related: Top 911 Dispatcher Skills: Definition and Examples
How to become a 911 Dispatcher
There are many reasons why someone might want to become a 911 dispatcher. They may want to help people in their time of need, they may be interested in public safety, or they may want a job with flexible hours. Whatever the reason, becoming a 911 dispatcher is a rewarding career. Here are some tips on how to become a 911 dispatcher.
1. Complete a high school education or equivalent. Most 911 dispatch centers require at least a high school diploma or equivalent, so this is an important first step.
2. Consider completing a postsecondary program. While not always required, completing a postsecondary program in emergency dispatching can give you an edge when applying for jobs.
3. Become certified as an emergency medical dispatcher (EMD). Many dispatch centers require certification as an EMD, so this is an important step in becoming a 911 dispatcher.
4. Apply for open positions at 911 dispatch centers. Once you have met the basic requirements, you can start applying for open positions at 911 dispatch centers.
5. Complete on-the-job training. Once you have been hired, you will need to complete on-the-job training before you can start working as a 911 dispatcher.
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