LinkedIn Online Community Specialist Resume Examples

This article dives into the intricacies of crafting a compelling resume for an Online Community Specialist role on LinkedIn. It explores how to highlight your relevant skills, experiences, and accomplishments in community management, digital engagement strategies, and online content creation. The guide offers tips on showcasing your ability to drive growth and engagement within online communities, manage social media platforms effectively, and handle crisis or conflict resolution with tact and diplomacy. It also emphasizes the importance of demonstrating excellent communication skills, creativity, analytical abilities, adaptability, and understanding of digital trends in your resume to make it stand out to potential employers.

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LinkedIn Online Community Specialist Resume Example

Shae Rester, Online Community Specialist

shae.rester@gmail.com

(312) 919-2027

Detroit, MI

Professional Summary

Organized and enthusiastic Online Community Specialist with one year of experience in managing and growing online communities. Proficient in using various social media platforms, fostering user engagement, and implementing online marketing strategies. Demonstrated ability to monitor online conversations, respond to inquiries, and track analytics. Excellent communication and customer service skills, with a strong focus on creating a positive and engaging environment for community members.

Work Experience

Online Community Specialist at Michigan State University, MI

Jul 2023 - Present

• Successfully increased online community engagement by 45% over a one-year period by implementing new strategies and initiatives, such as weekly Q&A sessions and online workshops.
• Successfully managed and moderated the university's online platforms, leading to a 30% reduction in inappropriate content and a significant improvement in overall online community culture.
• Developed and launched a new online forum for students, which attracted over 5,000 registrations within the first three months of launch.
• Led a team to organize an online fundraising event that raised over $100,000 for the university's scholarship fund, attracting the participation of over 10,000 online community members.

Associate Online Community Specialist at Quicken Loans, MI

Aug 2022 - Jun 2023

• Managed the online community of over 500,000 members, resulting in increased customer engagement by 35%.
• Implemented a new content strategy that boosted web traffic by 25% within a six-month period.
• Successfully resolved 90% of customer complaints and inquiries through the online platform, improving customer satisfaction ratings by 15%.
• Led a team to develop and launch a new online forum, resulting in a 20% increase in daily active users.

Education

Bachelor's Degree in Communication or Marketing at University of Michigan, Ann Arbor, MI

Sep 2017 - May 2022

Relevant Coursework: Introduction to Marketing, Consumer Behavior, Market Research, Strategic Communication, Media Planning, Public Relations, Digital Marketing, Social Media Marketing, Business Communication, Advertising, and Marketing Analytics.

Skills

• Slack
• Discord
• Trello
• Hootsuite
• MailChimp
• Google Analytics
• Zendesk

Certificates

• Certified Community Manager (CCM)
• Social Media Marketing Certification

Tips for Writing a Better LinkedIn Online Community Specialist Resume

1. Use a professional tone: LinkedIn is a professional networking site, so make sure your resume reflects that. Avoid using slang or informal language.

2. Highlight relevant skills and experience: If you're applying for an online community specialist role, highlight any previous roles or experiences where you managed online communities or social media platforms.

3. Include specific achievements: Instead of just listing your responsibilities in previous roles, include specific achievements or results you achieved in these roles.

4. Showcase your communication skills: As an online community specialist, you'll need excellent written and verbal communication skills. Make sure these are clearly demonstrated on your resume.

5. Show your knowledge of the platform: LinkedIn is a unique platform with its own features and quirks. Demonstrating that you understand how to use it effectively could give you an edge over other candidates.

6. Tailor your resume to the job description: Make sure to read the job description carefully and tailor your resume accordingly. Use similar language and highlight the skills and experience they're looking for.

7. Include relevant certifications or courses: If you've taken any courses or earned certifications related to community management or social media marketing, be sure to include them on your resume.

8. Proofread thoroughly: Spelling and grammar mistakes can undermine the professionalism of your resume, so make sure to proofread carefully before submitting it.

9. Keep it concise: Your resume should be clear and concise, ideally no more than two pages long.

10. Use action verbs: Start each bullet point under your work experience with an action verb such as 'managed', 'led', 'developed' etc., to clearly demonstrate what actions you took in each role.

11. Quantify accomplishments when possible: Providing numbers gives hiring managers a clearer picture of what you accomplished - for example “increased user engagement by 30%”.

12. Highlight soft skills too: Skills like teamwork, problem-solving abilities, adaptability can also be important in managing online communities effectively.

13.Include keywords from the job posting within your resume where applicable; this will increase its visibility when potential employers search through resumes on LinkedIn's database.

14.Finally don't forget to update all contact information including LinkedIn profile link if available on top of the document or footer section before finalizing it for submission.

Related: Community Outreach Specialist Resume Examples

Key Skills Hiring Managers Look for on LinkedIn Online Community Specialist Resumes

Including keywords from the job description in your application for an Online Community Specialist position at LinkedIn is vital. This is because LinkedIn, like many other companies, uses Applicant Tracking Systems (ATS) to streamline their hiring process. ATS is a software that screens resumes and applications based on specific keywords related to the job. These might include terms such as 'community management', 'social media', 'content creation', or any other skills and experiences specifically listed in the job post. By incorporating these keywords into your resume and cover letter, you increase your chances of passing the initial ATS screening, thereby increasing your chances of being considered for the position.

When applying for online community specialist positions at LinkedIn, you may encounter common skills and key terms such as...

Related: Community Outreach Specialist Skills: Definition and Examples

Common Action Verbs for LinkedIn Online Community Specialist Resumes

Crafting a LinkedIn Online Community Specialist Resume involves the strategic use of action verbs to showcase your skills and competencies. However, it can be challenging to find different action verbs that accurately represent your abilities without sounding repetitive or monotonous. Using the same verb repeatedly can make your resume dull and unimpressive. Hence, it is crucial to utilize varied verbs that not only highlight your roles and responsibilities but also demonstrate your achievements and contributions in a compelling manner. This requires thoughtful selection of words that convey your proficiency in managing online communities, fostering engagement, driving growth, and other relevant tasks. Remember, the right choice of action verbs can significantly enhance the impact of your LinkedIn Online Community Specialist Resume by making it more appealing to potential employers.

To enhance your competitive advantage, we have curated a list of influential action verbs that can be utilized to fortify your resume and secure your subsequent interview:

Related: What does a Community Outreach Specialist do?