CVS Customer Relations Specialist Resume Examples

This article will provide guidance to those seeking a job as a Customer Relations Specialist at CVS. It will cover the types of information to include in your resume, such as education and certifications, relevant experience and skills, and any special projects or accomplishments that demonstrate your qualifications for the position. Additionally, it will provide tips on how to make your resume stand out from other applicants and make it easier for recruiters to identify the reasons why you are the best fit for the job.

CVS Customer Relations Specialist Resume Created Using Our Resume Builder

Use This Template

PDF Version

CVS Customer Relations Specialist Resume Example

Terrell Seaboldt, Customer Relations Specialist

terrell.seaboldt@gmail.com

(413) 394-0448

Columbus, OH

Professional Summary

I am a Customer Relations Specialist with over 1 year of experience in customer service and support. I have a passion for helping others and a commitment to providing excellent customer service. I am a professional and reliable individual with excellent problem-solving skills and the ability to quickly adapt to changing circumstances. I excel in customer relations and am able to interact with customers in a friendly and efficient manner. My experience with customer service and support has enabled me to develop strong interpersonal and communication skills. I am highly organized and take pride in providing the highest level of customer service.

Work Experience

Customer Relations Specialist at Cintas Corporation, OH

Dec 2022 - Present

• Achieved a 25% increase in customer retention rate by implementing new customer service protocols.
• Improved customer satisfaction ratings by 20% through the implementation of a new customer feedback system.
• Reduced customer complaints by 38% through the introduction of a better dispute resolution process.
• Generated $1.5 million in new sales revenue by developing and executing effective customer outreach programs.

Customer Service Representative at Sherwin-Williams Company, OH

Sep 2022 - Nov 2022

• Received the “Customer Service Excellence” award for providing exemplary customer service to Sherwin-Williams customers in OH. Resolved more than 500 customer inquiries and complaints, resulting in a 98% satisfaction rate.
• Achieved a monthly sales goal of $50,000 in paint, supplies, and related items by providing personalized customer service and product recommendations.
• Developed a customer loyalty program that increased repeat business by 35%.
• Developed an innovative customer feedback system that improved customer service response times by 20%.

Education

Associate's Degree in Customer Relations Management at Stark State College, North Canton, OH

Aug 2018 - May 2022

Relevant Coursework: Business Communication, Human Resources Management, Business Law, Customer Service, and Interpersonal Skills.

Skills

• Communication
• Interpersonal
• Problem-solving
• Conflict resolution
• Empathy
• Active listening
• Time management

Certificates

• Certified Customer Experience Professional (CCXP)
• Certified Relationship Management Professional (CRMP)

Tips for Writing a Better CVS Customer Relations Specialist Resume

1. Highlight Your Customer Service Skills: As a CVS Customer Relations Specialist, it’s important to demonstrate your customer service skills in your resume. Make sure to emphasize any customer service experience you have and highlight any positive feedback or awards you may have received.

2. Use Keywords: When writing your resume, use keywords relevant to the job you are applying for. This will help employers quickly identify that you have the skills and experience they need for the position.

3. Tailor Your Resume: Each job is different, so make sure to tailor your resume for each application. Focus on the skills and experiences that are most relevant to the job you are applying for, and make sure to include any achievements that could be beneficial to your application.

4. Include Relevant Education: If you have a degree or certifications related to customer relations or customer service, make sure to include those in your resume as well. This will show employers that you have the necessary knowledge and qualifications for the position.

Related: Employee Relations Specialist Resume Examples

Key Skills Hiring Managers Look for on CVS Customer Relations Specialist Resumes

Incorporating keywords from the job description when applying for a Customer Relations Specialist opportunity at CVS is extremely important. This is because CVS uses Applicant Tracking Systems to scan resumes for keywords that match the job description. If your resume does not contain the right keywords, then it may be overlooked in the search process. Therefore, make sure to include relevant keywords from the job description when you apply for this position in order to increase your chances of being selected for an interview.

When applying for a Customer Relations Specialist position at CVS, you may come across common skills and key terms such as...

Related: Employee Relations Specialist Skills: Definition and Examples

Common Action Verbs for CVS Customer Relations Specialist Resumes

Finding varied action verbs for a resume can be difficult and time consuming. However, it is important to use different words when creating a customer relations specialist resume in order to make the document more engaging and stand out from the competition. Using varied action verbs helps to demonstrate your skills and abilities, as well as to show potential employers that you are an organized, hardworking individual who is capable of handling any task that comes their way. Additionally, using diverse action verbs can help to create a more professional tone when describing your experience and qualifications.

Gain a competitive edge by incorporating powerful action verbs into your resume. Use this list of action verbs to make your resume stand out and get you closer to landing your next interview:

Related: What does an Employee Relations Specialist do?