Top 12 Remedy Developer Skills to Put on Your Resume
In the rapidly evolving field of IT service management, showcasing your expertise as a Remedy developer on your resume can significantly enhance your job prospects. Mastering a comprehensive set of skills is crucial for demonstrating your ability to design, implement, and manage solutions that streamline and automate business processes, setting you apart in the competitive tech job market.
Remedy Developer Skills
- BMC Remedy ARS
- ITSM Suite
- CMDB Design
- Atrium Integrator
- Smart Reporting
- Remedy Migrator
- API Integration
- Flashboards
- SRM Configuration
- DSO Administration
- Remedy Encryption
- AR System Workflow
1. BMC Remedy ARS
BMC Remedy ARS (Action Request System) is an enterprise-grade IT service management platform that enables Remedy Developers to design, deploy, and manage custom applications for automating business processes and service management tasks.
Why It's Important
BMC Remedy ARS (Action Request System) is important for a Remedy Developer because it provides a powerful platform for developing, deploying, and managing custom applications aimed at automating business processes. It enables the creation of tailored solutions that improve efficiency, ensure compliance, and enhance service delivery across various domains, making it essential for developers in creating robust IT service management (ITSM) applications.
How to Improve BMC Remedy ARS Skills
Improving BMC Remedy AR System (ARS) involves several strategies focusing on system optimization, user experience, and leveraging the latest features. Below are concise recommendations for a Remedy Developer:
Stay Updated: Regularly update your ARS to the latest version to benefit from performance improvements and new features. BMC Documentation provides guides on updates.
Optimize Workflows: Simplify and optimize workflows to reduce server load. Use Best Practice Conversion Utility for converting active links and filters into best practices.
Database Tuning: Regularly monitor and optimize the database backend. Database tuning can significantly impact ARS performance. More details can be found in the BMC Performance Tuning Guide.
API Integration: Use APIs for integration with external systems to streamline processes. The BMC ARS Developer Guide provides comprehensive details.
Leverage Caching: Properly configure server and client-side caching to improve system responsiveness. Configuration details are available in Server Configuration.
Customization Review: Regularly review and refactor customizations. Prioritize using out-of-the-box features over custom code where possible.
Training and Community Engagement: Stay informed and improve skills by engaging with the BMC Community. Participate in forums and training sessions.
Performance Monitoring: Utilize AR System Server Statistics and logs for monitoring system performance and identifying bottlenecks. Implementing proactive monitoring strategies is essential.
Security Practices: Ensure your applications are secure by following the latest BMC Security Guidelines.
User Experience: Focus on improving the user interface and experience by using modern client-side technologies and following best practices in UI/UX design.
By implementing these strategies, a Remedy Developer can significantly improve the performance, usability, and maintainability of BMC Remedy AR System applications.
How to Display BMC Remedy ARS Skills on Your Resume
2. ITSM Suite
ITSM Suite, in the context of a Remedy Developer, refers to a comprehensive set of software tools designed for managing and delivering IT services. It includes modules for service desk operations, incident, problem, change management, and more, typically built on the BMC Remedy platform, enabling developers to automate processes, integrate systems, and create custom applications to meet specific IT service management needs.
Why It's Important
The ITSM Suite is crucial for a Remedy Developer because it provides a comprehensive framework for managing and delivering IT services efficiently, ensuring improved service quality, faster resolution times, and enhanced user satisfaction.
How to Improve ITSM Suite Skills
Improving an IT Service Management (ITSM) Suite, particularly for a Remedy Developer, involves a few key strategies focused on optimizing system performance, enhancing user experience, and ensuring the system aligns with evolving business needs. Here's a concise guide:
Stay Updated: Regularly update the ITSM suite to leverage new features and improvements. BMC offers updates and documentation for Remedy here.
Customize Wisely: Customize the ITSM suite to meet specific business requirements, but do so judiciously to avoid complications during upgrades. BMC's Developer documentation provides guidelines here.
Optimize Performance: Focus on performance tuning by optimizing workflows, forms, and server settings. BMC's performance tuning guide can be found here.
Enhance User Experience: Improve the user interface (UI) for better user adoption. Consider feedback from end-users to make user-centric improvements.
Integrate Effectively: Use APIs for seamless integration with other tools and systems. Documentation on BMC Remedy's APIs is available here.
Implement Best Practices: Adhere to ITSM best practices for incident, problem, and change management to improve service delivery. ITIL guidelines offer a robust framework, more details can be found on the ITIL official site.
Train and Support: Provide comprehensive training and support to both end-users and administrators to ensure effective use of the ITSM suite.
Monitor and Review: Regularly review and monitor the ITSM suite's performance and user feedback to identify areas for improvement.
Security: Keep the system secure by regularly applying patches and updates, and by following best practices for access control and data protection.
By focusing on these areas, a Remedy Developer can significantly improve the performance and utility of an ITSM Suite, ensuring it delivers value to the organization and its users.
How to Display ITSM Suite Skills on Your Resume
3. CMDB Design
CMDB (Configuration Management Database) Design, in the context of a Remedy Developer, involves structuring and defining the layout and relationships of configuration items (CIs) within the BMC Remedy IT Service Management platform, to efficiently manage and track the components of an IT system and their configurations, ensuring accurate representation of the IT environment for effective service support and delivery.
Why It's Important
CMDB (Configuration Management Database) design is crucial for a Remedy Developer because it ensures efficient tracking, management, and control of IT service assets and configuration items. Proper CMDB design facilitates accurate impact analysis, enhances service support and delivery, and improves decision-making by providing a structured repository of configuration data. This leads to reduced downtime, improved compliance, and better resource allocation, directly contributing to the overall effectiveness and agility of IT services.
How to Improve CMDB Design Skills
Improving CMDB (Configuration Management Database) design as a Remedy Developer involves focusing on accuracy, relevance, and usability of configuration data. Here are concise steps for enhancement:
Define Clear Objectives: Establish specific, measurable goals for your CMDB related to business and IT operations. ServiceNow offers insights on aligning CMDB objectives with business outcomes.
Standardize Data: Ensure consistency in how data is formatted and stored. Use BMC's best practices for guidance on data standardization in Remedy.
Automate Data Collection: Leverage discovery tools to automate the population and updating of the CMDB, minimizing manual errors. BMC Discovery integrates with Remedy for efficient data collection.
Implement Data Governance: Establish clear policies for data management, including responsibility for updates, accuracy checks, and lifecycle management. ITSM Academy provides courses on ITIL practices, including data governance.
Regular Audits and Reconciliation: Periodically review the CMDB to resolve inconsistencies, remove obsolete items, and validate relationships. BMC's reconciliation documentation offers a guide on setting up these processes in Remedy.
Strengthen Integration: Ensure seamless integration with other ITSM processes and tools, enhancing data flow and utility. Explore BMC Marketplace for Remedy-compatible tools and integrations.
Educate and Train: Invest in training for stakeholders on effective CMDB usage, emphasizing the importance of accurate data maintenance. BMC Education Services provides training specific to Remedy and CMDB management.
Feedback and Continuous Improvement: Create a feedback loop with CMDB users to identify improvement areas and adapt the CMDB design accordingly. Engage with BMC Communities for shared experiences and tips.
By implementing these steps, you can significantly enhance the design and functionality of your CMDB, making it a more effective tool for managing IT infrastructure.
How to Display CMDB Design Skills on Your Resume
4. Atrium Integrator
Atrium Integrator is a data integration tool used in BMC Remedy IT Service Management Suite for efficiently importing, transforming, and transferring data between various data sources and the BMC Remedy AR System database. It is built on Pentaho Data Integration, facilitating seamless data integration tasks for Remedy developers.
Why It's Important
The Atrium Integrator is important for Remedy Developers because it facilitates the efficient integration and automation of data transfer between BMC Remedy IT Service Management (ITSM) suite and external data sources, ensuring accurate, up-to-date information across systems, which is crucial for streamlined IT service management processes.
How to Improve Atrium Integrator Skills
Improving Atrium Integrator, especially for a Remedy Developer, involves enhancing its efficiency, reliability, and the scope of integration capabilities. Here are concise steps and resources:
Optimize Transformations: Review and optimize your Data Integration Jobs and Transformations for better performance. Focus on streamlining SQL queries and reducing data processing times. Pentaho Data Integration Optimization
Leverage BMC Best Practices: Follow BMC's best practice guides for Atrium Integrator to ensure you're utilizing the tool effectively. This includes setup, maintenance, and troubleshooting strategies. BMC Atrium Best Practices
Utilize Advanced Features: Dive deeper into Atrium Integrator's advanced features like REST API for integration, leveraging loopback adapters, and using external scripts for complex data manipulation. BMC Atrium Integrator Advanced Features
Continuous Learning: Stay updated with the latest features and improvements in Atrium Integrator by regularly visiting BMC Communities and attending BMC webinars. BMC Communities
Enhance Error Handling: Implement robust error handling and logging within your transformations to quickly identify and rectify issues. Pentaho Logging and Error Handling
Performance Tuning: Monitor and tune the performance of the Atrium Integrator server, considering aspects like JVM settings, database tuning, and hardware resources. Performance Tuning Guide
By focusing on these areas, a Remedy Developer can significantly improve the efficiency and effectiveness of Atrium Integrator within their organization.
How to Display Atrium Integrator Skills on Your Resume
5. Smart Reporting
Smart Reporting for a Remedy Developer refers to an advanced, integrated reporting tool within BMC Remedy IT Service Management Suite that enables the creation, sharing, and management of interactive, data-rich reports. It provides a user-friendly interface and self-service capabilities, allowing developers and users to easily access, analyze, and visualize IT service management data without needing extensive database or reporting expertise.
Why It's Important
Smart Reporting is important for a Remedy Developer because it enables the creation of sophisticated, interactive reports directly from BMC Remedy data, enhancing decision-making, operational efficiency, and service delivery through actionable insights and real-time analytics.
How to Improve Smart Reporting Skills
Improving Smart Reporting for a Remedy Developer involves focusing on customization, performance optimization, and user training. Here’s a concise guide:
Customization: Tailor reports to meet specific organizational needs. Utilize the Remedy Smart Reporting Customization Guide to understand how to modify out-of-the-box reports and create meaningful dashboards.
Performance Optimization: Ensure reports run efficiently by optimizing query performance. The BMC Performance Best Practices provides techniques to enhance the speed and responsiveness of your reports.
User Training: Enhance user adoption and proficiency with Smart Reporting by providing comprehensive training. BMC offers Smart Reporting training resources that can help users understand how to maximize the tool’s potential.
By focusing on these areas, a Remedy Developer can significantly improve the effectiveness and efficiency of Smart Reporting within their organization.
How to Display Smart Reporting Skills on Your Resume
6. Remedy Migrator
Remedy Migrator is a tool designed for Remedy developers to automate the migration of workflows, objects, and data between different BMC Remedy AR System servers or environments, facilitating easier promotion of changes across development, testing, and production landscapes.
Why It's Important
Remedy Migrator is important because it streamlines the process of transferring configurations, customizations, and data between different BMC Remedy AR System environments, ensuring consistency, reducing manual errors, and saving development time for Remedy Developers.
How to Improve Remedy Migrator Skills
Improving Remedy Migrator involves enhancing efficiency, accuracy, and the ability to handle complex migrations smoothly. Here are concise steps tailored for a Remedy Developer:
Understand BMC Documentation: Deeply understand the BMC Remedy Migrator documentation for best practices and advanced features.
Utilize Migration Groups: Organize your objects into migration groups for better management and to streamline the migration process.
Leverage Delta Data Migration: Use Delta Data Migration for efficient, incremental data transfers, minimizing downtime.
Automate When Possible: Script repetitive tasks using the Remedy Migrator Command Line Interface for consistency and efficiency. Check BMC's CLI documentation for more details.
Test Migrations Thoroughly: Implement a robust testing strategy, including unit, system, and user acceptance testing, to catch issues early.
Monitor and Optimize Performance: Monitor migrations and system performance. Optimize by adjusting chunk sizes and leveraging server resources effectively.
Stay Updated: Always work with the latest version of Remedy Migrator to take advantage of performance improvements and new features. Keep an eye on BMC's release notes.
Seek Community Advice: Engage with the BMC Community to share experiences and get advice from other Remedy Developers.
Training and Certification: Consider BMC training and certification to enhance your skills in Remedy Migration. Check out BMC's Education Services.
By following these steps and continually seeking to improve your knowledge and skills, you can significantly enhance your proficiency with Remedy Migrator.
How to Display Remedy Migrator Skills on Your Resume
7. API Integration
API Integration, in the context of a Remedy Developer, involves connecting BMC Remedy IT Service Management software with other applications or systems using Application Programming Interfaces (APIs) to automate processes, share data, and enhance functionality.
Why It's Important
API integration is crucial for a Remedy Developer because it enables seamless connectivity and interaction between BMC Remedy, other applications, and external services. This integration facilitates the automation of workflows, enhances data exchange, and streamlines operations, leading to improved efficiency and productivity in IT service management and support processes.
How to Improve API Integration Skills
To improve API integration as a Remedy Developer, follow these concise steps:
Understand API Specifications: Familiarize yourself with the API's documentation. BMC offers detailed developer documentation to understand how to integrate with its products efficiently.
Use Efficient Authentication: Implement robust and efficient authentication mechanisms. BMC supports OAuth; learn more about it in their OAuth 2.0 Guide.
Error Handling: Implement comprehensive error handling to manage API failures gracefully. BMC's API Error Codes documentation can be a guide.
Rate Limiting and Throttling: Be mindful of rate limits and implement retry mechanisms with exponential backoff. BMC doesn't directly document rate limits, but general best practices apply, as described in API Rate Limiting.
Data Mapping and Transformation: Ensure data compatibility; use transformation tools if necessary. BMC's Transformation Guide provides insights into transforming data for API integration.
Use SDKs and Libraries: Leverage BMC's SDKs and community libraries to simplify integration. Check the BMC Marketplace for available tools and extensions.
Logging and Monitoring: Implement logging and monitoring to track API usage and troubleshoot issues. Tools like Splunk or BMC's own TrueSight Operations can be integrated for enhanced visibility.
Security Practices: Follow best practices for API security, including secure transmission and storage of sensitive data. The OWASP API Security guide provides comprehensive security tips.
Keep Updated: Stay updated with the latest API changes and deprecations to avoid disruptions. Subscribe to BMC's Release Notes for the latest updates.
Community and Support: Engage with the BMC community and seek support when needed. The BMC Communities platform is a valuable resource for getting help and sharing knowledge.
Focusing on these areas will significantly improve your API integration efforts with BMC Remedy and other systems.
How to Display API Integration Skills on Your Resume
8. Flashboards
Flashboards in the context of a Remedy Developer are interactive, real-time graphical representations (like charts and gauges) used within the BMC Remedy Action Request System to visually display key performance indicators and metrics from the IT service management data.
Why It's Important
Flashboards in the context of a Remedy Developer provide a dynamic and visual way to monitor and display key performance indicators (KPIs) and metrics from BMC Remedy applications. They are important because they allow developers and users to quickly understand system performance, track operational trends, and identify potential issues in real-time, enhancing decision-making and operational efficiency.
How to Improve Flashboards Skills
Improving Flashboards in the context of a Remedy Developer involves enhancing visual representations, optimizing data integration, and ensuring responsiveness. Focus on:
Data Accuracy: Ensure your Flashboards display up-to-date and correct information by regularly verifying data sources and integration points.
Performance Optimization: Optimize query performance for faster data retrieval. BMC's Performance Best Practices can guide you.
User Experience (UX): Design Flashboards with the user in mind. Use intuitive layouts and clear visual elements. Resources like Nielsen Norman Group offer valuable UX insights.
Customization and Flexibility: Allow users to customize dashboards based on their preferences and needs. This increases the tool's value and user satisfaction.
Responsive Design: Ensure Flashboards are accessible and usable across different devices. Responsive Web Design Basics by Google is a helpful resource.
Security: Implement robust security measures to protect data integrity and privacy. BMC's Security Best Practices provides guidelines.
Training and Documentation: Provide comprehensive documentation and training for users to maximize the utility of Flashboards.
By focusing on these areas, you can significantly improve the effectiveness and user satisfaction of Flashboards.
How to Display Flashboards Skills on Your Resume
9. SRM Configuration
SRM Configuration, within the context of a Remedy Developer, refers to the setup and customization of the Service Request Management (SRM) module in BMC Remedy IT Service Management Suite. This involves configuring service request definitions, workflows, approval processes, and user interfaces to streamline and automate the service request lifecycle for improved efficiency and user satisfaction.
Why It's Important
SRM Configuration, standing for Service Request Management Configuration, is crucial for a Remedy Developer because it enables the customization and setup of an efficient service catalog. This configuration is essential for defining, creating, and managing a wide range of service request processes within the BMC Remedy IT Service Management suite. It ensures that service requests are handled efficiently, adhering to organizational standards and improving user satisfaction by streamlining request fulfillment processes.
How to Improve SRM Configuration Skills
Improving SRM (Service Request Management) configuration in a BMC Remedy environment involves optimizing the setup to enhance user experience, streamline request fulfillment processes, and ensure efficient management of service requests. Here are concise steps tailored for a Remedy Developer:
Understand Business Needs: Align SRM configuration with organizational goals and user requirements. BMC's Best Practices provide insights into structuring your service catalog effectively.
Optimize Service Catalog: Ensure the service catalog is user-friendly and intuitive. Categories should be logically organized, and services must be easy to find. Service Catalog Management guidance can be helpful.
Leverage Approval Mechanisms: Configure approvals to ensure they are streamlined and do not become bottlenecks. Use BMC's Approval Process Configuration guide for reference.
Automate Fulfillment Processes: Utilize workflows and integrations for automating service request fulfillment. This reduces manual errors and speeds up delivery. Check out BMC's Workflow Configuration for detailed steps.
Implement Access Controls: Ensure users can only see and request services relevant to them by properly configuring user permissions and entitlements. BMC's Access Management documentation can guide you through the process.
Regularly Review and Optimize: Continuously gather feedback from users and analyze service request metrics to identify areas for improvement. Adjust configurations accordingly.
Stay Updated with BMC Resources: BMC regularly updates their documentation and provides valuable resources. Keep an eye on BMC's Documentation for updates and best practices.
By following these steps and leveraging the provided resources, you can significantly improve your SRM configuration to meet both user expectations and business objectives more effectively.
How to Display SRM Configuration Skills on Your Resume
10. DSO Administration
DSO Administration, in the context of a Remedy Developer, refers to the management of Distributed Server Option (DSO) within BMC Remedy AR System. It involves configuring and maintaining the transfer of data and workflow processes across multiple AR System servers, ensuring seamless data synchronization and replication for distributed application environments.
Why It's Important
DSO (Data Sharing Option) Administration is crucial for a Remedy Developer as it enables the seamless sharing and synchronization of data across multiple AR (Action Request) System servers. This ensures data consistency, improves system scalability, and supports load balancing, which are vital for developing and maintaining efficient, reliable, and high-performing Remedy applications.
How to Improve DSO Administration Skills
Improving DSO (Distributed Server Option) administration, particularly from a Remedy Developer perspective, involves optimizing data transfer and ensuring efficient server operation. Here are concise steps:
Optimize Workflow: Minimize unnecessary DSO actions by optimizing workflow processes. Focus on streamlining operations that trigger DSO replication to reduce load and improve performance.
Regular Monitoring and Auditing: Implement regular checks using built-in Remedy monitoring tools or third-party solutions to track DSO performance and identify bottlenecks. BMC's documentation on monitoring and auditing provides insights on effective practices.
Efficient Mapping: Ensure mappings between source and destination fields are efficient and error-free. This reduces the chances of replication failures and improves data integrity.
Leverage DSO Pools: Use DSO pools to manage the distribution of workloads more effectively across servers. This can significantly enhance the performance of data transfers. BMC's guide on configuring DSO offers detailed steps for setup.
Update and Patch: Regularly update and patch your Remedy system and DSO components to ensure you are using the most efficient, secure, and bug-free version. Refer to BMC's release notes and notices for the latest updates.
Training and Documentation: Continuously improve your knowledge and skills regarding DSO administration. BMC offers training and certification which can be invaluable in mastering DSO management.
By focusing on these key areas, a Remedy Developer can significantly improve DSO administration, leading to more efficient and reliable data replication across distributed servers.
How to Display DSO Administration Skills on Your Resume
11. Remedy Encryption
Remedy Encryption, in the context of a Remedy Developer, refers to the process or mechanism used to secure sensitive data within the BMC Remedy IT Service Management (ITSM) suite by converting it into a coded format. This encryption ensures that the data is only accessible and readable by authorized users, thereby protecting it from unauthorized access or breaches.
Why It's Important
Remedy Encryption is crucial for a Remedy Developer because it ensures the confidentiality and security of sensitive data within the BMC Remedy IT Service Management platform, safeguarding against unauthorized access and data breaches.
How to Improve Remedy Encryption Skills
Improving Remembrance Encryption as a Remedy Developer involves enhancing security practices and implementing advanced encryption techniques. Here’s a short guide:
Update Libraries: Ensure you're using the latest encryption libraries. Libraries such as OpenSSL or Libsodium are frequently updated to address vulnerabilities.
Use Strong Algorithms: Implement strong and widely accepted algorithms like AES (Advanced Encryption Standard) with a key size of at least 256 bits. Avoid outdated algorithms like DES or MD5.
Key Management: Securely manage encryption keys using a dedicated key management solution. Consider solutions like AWS Key Management Service (KMS) or HashiCorp Vault.
Encrypt Data in Transit and At Rest: Utilize TLS for data in transit. For data at rest, use database-level or disk-level encryption. Refer to guidelines from OWASP for best practices.
Regular Audits and Updates: Conduct regular security audits and keep all components up-to-date. Utilize tools like Qualys SSL Labs for testing your application’s SSL/TLS strength.
Implement Access Controls: Limit access to sensitive data based on roles. Use ACLs (Access Control Lists) and RBAC (Role-Based Access Control) to enforce minimum necessary permissions.
Awareness and Training: Ensure developers are aware of the latest security threats and best practices through continuous education.
For a deep dive into encryption best practices and more specific guidance tailored to Remedy developers, visiting the official BMC Documentation and searching for encryption-related guides is recommended. Always consult the latest resources to stay updated on security trends and tools.
How to Display Remedy Encryption Skills on Your Resume
12. AR System Workflow
AR System Workflow, in the context of a Remedy Developer, refers to the automated processes and rules defined within the BMC Remedy Action Request System for managing and executing business operations. These workflows control how incidents, requests, and changes are handled, routed, and resolved within the system, facilitating efficient service management through predefined actions and triggers.
Why It's Important
AR System Workflow is crucial for Remedy Developers because it automates and streamlines business processes, ensuring efficient and consistent task execution, enhancing productivity, and improving service delivery within the BMC Remedy IT Service Management environment.
How to Improve AR System Workflow Skills
Improving AR System Workflow for a Remedy Developer involves optimizing performance, enhancing user experience, and maintaining system integrity. Here's a concise guide:
Optimize Performance: Focus on streamlining processes, minimizing server requests, and enhancing database interactions. Utilize Best Practices for AR System to ensure efficient workflow design.
Design for User Experience: Create intuitive, user-friendly interfaces. Leverage AR System User Guide for guidelines on designing effective forms, views, and dashboards.
Regular Maintenance: Perform routine checks and clean-ups. Utilize the AR System Maintenance Tool for database consistency and performance.
Utilize Active Links Efficiently: Design active links with conditions and actions that do not overload the system. Refer to Active Link Best Practices for strategic design principles.
Implement Escalations and Filters Strategically: Ensure that escalations and filters are optimized for minimal performance impact. Check Filter and Escalation Best Practices for optimization techniques.
Leverage Server-Side Workflows: Whenever possible, use server-side workflows to reduce client-server traffic. This Server-Side Workflows Guide provides insights into best practices.
Test and Validate: Regularly test and validate workflows to ensure they meet user requirements and performance standards. Utilize Testing Best Practices for comprehensive testing strategies.
Stay Updated: Keep the AR System and related components up-to-date. Follow BMC Software Documentation for the latest updates and features.
By adhering to these concise strategies and leveraging the resources provided, Remedy Developers can significantly improve the efficiency and effectiveness of AR System workflows.
How to Display AR System Workflow Skills on Your Resume
