Top 12 Remedy Developer Skills to Put on Your Resume

In the rapidly shifting world of IT service management, making your Remedy developer skills shine on a resume can open doors. Hiring managers skim fast; they pause when they see depth. Show that you can design, build, and run solutions that trim friction, automate the grind, and keep services humming. That combination—craft and control—sets you apart.

Remedy Developer Skills

1. BMC Remedy ARS
2. ITSM Suite
3. CMDB Design
4. Atrium Integrator
5. Smart Reporting
6. Remedy Migrator
7. API Integration
8. Flashboards
9. SRM Configuration
10. DSO Administration
11. Remedy Encryption
12. AR System Workflow

1. BMC Remedy ARS

BMC Remedy AR System (ARS)—now part of BMC Helix Innovation Suite—is the platform where Remedy developers craft applications, workflows, and integrations that automate and govern service operations at scale.

Why It's Important

It’s the engine room. ARS lets you model processes, enforce policy, and deliver fast, consistent outcomes. Solid ARS mastery means fewer manual handoffs, tighter compliance, and solutions that survive production reality.

How to Improve BMC Remedy ARS Skills

Lift performance, keep things maintainable, and guard against drift.

1. Stay current: Track supported versions and upgrade on a cadence (especially for security fixes, REST enhancements, and plugin updates).

2. Slim workflows: Reduce branching, consolidate actions, and remove dead logic. Convert legacy patterns to best-practice objects and naming.

3. Tune the database: Index high-volume fields, review query plans, archive old data, and right-size stats jobs. Performance starts at the datastore.

4. Use the REST API: Favor REST over older interfaces for cleaner integrations, better paging, and modern auth.

5. Leverage caching: Configure server, plugin, and Mid Tier caches with sensible TTLs. Clear only what you must.

6. Refactor customizations: Prefer codeless configuration when possible. Keep overlays clean. Document every deviation from out‑of‑box.

7. Instrument aggressively: Turn on targeted logs, collect AR Server statistics, and set thresholds. Find bottlenecks before users do.

8. Harden the surface: Lock down permissions, enable TLS, disable weak ciphers, and review audit trails regularly.

9. Mind the UX: Fast forms, crisp validations, fewer clicks. Performance is a feature.

Do this well and you’ll feel it—the system steadies, tickets move, admins breathe easier.

How to Display BMC Remedy ARS Skills on Your Resume

2. ITSM Suite

ITSM Suite—think BMC Helix ITSM (formerly Remedy ITSM)—bundles incident, problem, change, request, knowledge, and more into a coherent service backbone built on AR System.

Why It's Important

It’s where process meets practicality. Good ITSM implementation shrinks MTTR, clarifies ownership, and keeps audits dull (the right kind of dull).

How to Improve ITSM Suite Skills

1. Upgrade with restraint: Plan upgrades, test overlays, and retire obsolete customizations. Keep parity with supported feature sets.

2. Customize with intent: Change what matters, not everything. Build to upgrade—clean overlays, version control, and release notes.

3. Speed matters: Optimize forms, qualifications, and escalations. Archive aggressively. Monitor user wait times.

4. Delight the user: Use clear labels, minimal clicks, and consistent field behavior. Feedback loops beat guesswork.

5. Integrate cleanly: Use REST, OAuth, and event-driven patterns. Avoid fragile point-to-point glue.

6. Honor ITIL, adapt locally: Follow proven flows but tailor to your org’s edges. Document the why behind every deviation.

7. Train and support: Role-based training, cheat sheets, and in-app help. Adoption is a feature, not an afterthought.

8. Measure and iterate: KPIs, SLAs, trend charts. Improve what you track.

9. Secure relentlessly: Patch cycles, entitlement reviews, and least privilege everywhere.

How to Display ITSM Suite Skills on Your Resume

3. CMDB Design

CMDB design shapes how configuration items and their relationships live inside BMC Helix CMDB (formerly Atrium CMDB). Structure it wisely and impact analysis becomes simple instead of hand-wavy.

Why It's Important

A precise CMDB sharpens change control, speeds root cause analysis, and trims downtime. Sloppy models create noise; good models reveal cause and effect.

How to Improve CMDB Design Skills

1. Set outcomes first: Define what decisions the CMDB should enable—impact analysis, compliance, asset lifecycle. Build to those endpoints.

2. Standardize data: Naming, class usage, enums, and normalization rules—consistent or bust.

3. Automate discovery: Use discovery and reconciliation to reduce manual entry and drift. Schedule frequent, lightweight updates.

4. Govern ownership: Assign CI stewardship, review cycles, and deprecation workflows. Data ages; plan for it.

5. Reconcile with purpose: Clear precedence rules, robust identifiers, and tight job scoping. Kill duplicates quickly.

6. Integrate broadly: Feed change, incident, monitoring, and asset tools. A CMDB that doesn’t talk is a static postcard.

7. Teach the users: Show how to search, relate, and update CIs correctly. Less rework, fewer ghosts.

8. Inspect and adapt: Audits, spot checks, and metrics like coverage and accuracy. Improve continuously.

How to Display CMDB Design Skills on Your Resume

4. Atrium Integrator

Atrium Integrator, built on Pentaho Data Integration, moves and transforms data between sources and AR System/Helix CMDB. It’s the ETL workhorse for Remedy landscapes.

Why It's Important

Accurate, timely data fuels ITSM. Clean pipelines prevent stale records, duplication, and mismatched relationships. Less firefighting, more flow.

How to Improve Atrium Integrator Skills

1. Trim transformations: Reduce steps, push down filters, and let databases do the heavy lifting. Small, composable jobs beat monoliths.

2. Harden error paths: Add retries, dead-letter handling, and actionable logging. Fail loudly, recover cleanly.

3. Tune the runtime: Right-size JVM, thread pools, and job concurrency. Watch CPU, I/O, and commit sizes.

4. Secure secrets: Externalize credentials, rotate keys, and encrypt configs at rest.

5. Use REST where sensible: For near-real-time updates, pair AI jobs with REST calls and webhooks instead of bulky nightly loads.

6. Version everything: Keep jobs in source control, tag releases, and document mappings.

How to Display Atrium Integrator Skills on Your Resume

5. Smart Reporting

Smart Reporting (historically Yellowfin-based) lets teams build interactive reports across Remedy/Helix ITSM data. Note: many organizations have shifted toward BMC Helix Dashboards (Grafana-powered) for the long term, though Smart Reporting remains in use in various on‑prem deployments.

Why It's Important

Reports drive action. Good dashboards expose aging, breaches, and trends before they bite. Leadership sees truth at a glance.

How to Improve Smart Reporting Skills

1. Model thoughtfully: Optimize views and joins; pre-aggregate where it counts. Fewer slow queries, more instant insight.

2. Design for clarity: Minimal colors, consistent units, and sensible drill paths. No chart junk.

3. Keep it fast: Index report filters, cache smartly, schedule heavy jobs off-peak. Speed builds trust.

4. Train your audience: Self-service only works if people know how to use it. Short guides, quick wins, shared favorites.

5. Plan the migration path: If your org is moving to Helix Dashboards, align KPIs and visuals to ease the transition.

How to Display Smart Reporting Skills on Your Resume

6. Remedy Migrator

Remedy Migrator moves objects and data between AR System environments—dev to test to prod—without the click-heavy grind. It’s change promotion with discipline.

Why It's Important

Consistency. Repeatability. Less human error during deployments. Your weekend change window just got shorter.

How to Improve Remedy Migrator Skills

1. Group logically: Bundle objects by feature and dependency to cut partial deploys and missed references.

2. Automate the pipeline: Use CLI where possible, add checks, and integrate with CI/CD for predictable releases.

3. Delta data migration: Move only what changed to reduce downtime and risk.

4. Test like production: Replica data, identical configs, rollback plans. Dry runs pay dividends.

5. Monitor throughput: Adjust chunk sizes, threads, and network paths. Bottlenecks hide in plain sight.

6. Track versions: Tag migration sets, keep change logs, and maintain a catalog of deployed artifacts.

How to Display Remedy Migrator Skills on Your Resume

7. API Integration

API integration ties BMC Remedy/Helix ITSM into the rest of your stack—identity, monitoring, chat, automation—so work flows instead of stalls.

Why It's Important

Manual swivel-chairing is slow and error-prone. APIs stitch systems together, automate approvals, sync data, and trigger actions the moment they’re needed.

How to Improve API Integration Skills

1. Know the contract: Master the REST endpoints, payloads, and limits. Mock often, validate always.

2. Authenticate right: Favor OAuth 2.0 and short‑lived tokens. Rotate secrets. Avoid hardcoding anything sensitive.

3. Build resilience: Exponential backoff, idempotency keys, circuit breakers. Networks wobble; your code shouldn’t.

4. Map data carefully: Normalize states, timestamps, and enums across systems. No ambiguous fields.

5. Log and observe: Correlate requests, measure latency, and alert on error patterns. Telemetry is your compass.

6. Secure the edges: TLS everywhere, strict scopes, least privilege service accounts, and payload validation.

7. Track change: Watch deprecations, version APIs, and keep integration tests in your CI.

How to Display API Integration Skills on Your Resume

8. Flashboards

Flashboards render metrics in charts and gauges straight from AR System. They’re classic, real-time visuals tightly coupled to Remedy data.

Why It's Important

At-a-glance status helps teams act now, not later. Trends pop. Breaches blink red. Even legacy dashboards have a place when speed is king.

How to Improve Flashboards Skills

1. Trust the data: Validate sources, align time windows, and avoid duplicate measures.

2. Speed up queries: Index filters, simplify qualifications, and precompute expensive aggregates.

3. Design for users: Logical layouts, readable labels, and consistent drill-through behavior.

4. Make it flexible: Parameters, role-based views, and saved variants for different audiences.

5. Think responsive: Ensure screens work on various resolutions employees actually use.

6. Keep it secure: Enforce permissions end-to-end so sensitive metrics stay in the right hands.

How to Display Flashboards Skills on Your Resume

9. SRM Configuration

Service Request Management (SRM) configuration shapes how users ask for things—catalogs, workflows, approvals, SLAs, and fulfillment integrations—across BMC Remedy/Helix ITSM.

Why It's Important

A smart catalog cuts confusion and accelerates delivery. People get what they need without a labyrinth of emails and “who owns this?” pings.

How to Improve SRM Configuration Skills

1. Start with journeys: Map request paths from user to fulfillment. Remove dead steps, combine approvals, and document exceptions.

2. Design the catalog: Intuitive categories, clear descriptions, dynamic questions, and entitlements that show the right items to the right users.

3. Automate fulfillment: Trigger backend tasks, orchestrations, and API calls. Humans handle edge cases, not the mundane.

4. Tighten approvals: Keep chains short, use auto-approve for low risk, and escalate with timeouts.

5. Measure outcomes: Cycle time, abandonment, rework. Improve what drags.

6. Maintain continuously: Retire stale services, update costs and SLAs, and keep ownership current.

How to Display SRM Configuration Skills on Your Resume

10. DSO Administration

DSO (Distributed Server Option) synchronizes data and workflow actions across multiple AR System servers. Think multisite data sharing, regional scaling, and selective replication.

Why It's Important

It keeps environments consistent and responsive across geographies. Data lands where it’s needed, when it’s needed—without clumsy exports.

How to Improve DSO Administration Skills

1. Reduce churn: Minimize unnecessary replication triggers. Tune filters and targeting to what truly matters.

2. Monitor relentlessly: Track queues, lag, retries, and errors. Alert on thresholds before users feel the pain.

3. Map cleanly: Field mappings should be explicit, versioned, and reviewed. Mismatch equals mayhem.

4. Pool and scale: Use DSO pools and thread tuning to spread load across servers.

5. Patch promptly: Keep servers current to avoid known replication defects and security gaps.

6. Test failover: Simulate link breaks, conflicts, and recovery. Document runbooks.

How to Display DSO Administration Skills on Your Resume

11. Remedy Encryption

Remedy Encryption covers data-at-rest protections, transport security, key management, and platform settings that keep sensitive records safe within BMC Remedy/Helix ITSM.

Why It's Important

Confidential data stays confidential. Regulations stay satisfied. Incidents stay out of the headlines.

How to Improve Remedy Encryption Skills

1. Standardize on strong crypto: AES‑256 for data at rest, TLS 1.2+ (prefer 1.3) for transport. Disable weak ciphers and protocols.

2. Manage keys right: Centralize key storage, rotate regularly, and separate duties. Protect keystores and truststores with care.

3. Harden the stack: Enforce HTTPS end-to-end (Mid Tier, Smart IT, APIs), correct certificate chains, and strict cipher suites.

4. Minimize exposure: Encrypt backups, scrub logs of sensitive fields, and apply field-level permissions rigorously.

5. Enable compliance modes: Where applicable, use FIPS-compliant libraries and verify platform settings match your policy.

6. Audit routinely: Scan configs, test SSL/TLS posture, and review access to secrets. Fix drift fast.

7. Educate the team: Shared understanding prevents accidental leaks—especially during integrations and troubleshooting.

How to Display Remedy Encryption Skills on Your Resume

12. AR System Workflow

AR System Workflow stitches together active links, filters, escalations, and guides to automate business rules across forms and users.

Why It's Important

It’s the choreography behind the scenes—repeatable, testable, and fast. Good workflow turns policy into action.

How to Improve AR System Workflow Skills

1. Design lean: Favor server-side logic, reduce client chatter, and keep qualification queries efficient.

2. Name with care: Clear, consistent conventions for objects, fields, and menus. Future you will thank you.

3. Optimize triggers: Avoid overbroad firing conditions. Scope to exact events to cut noise.

4. Test thoroughly: Unit tests for logic, system tests for performance, UAT for flow. Log with purpose; verify outcomes.

5. Maintain hygiene: Retire unused objects, archive aged data, and document dependencies. Keep a tidy house.

6. Watch performance: Measure transaction times, lock contention, and escalation duration. Tune iteratively.

7. Evolve safely: Overlay instead of overwriting. Version control for every change. Rollback plans ready.

How to Display AR System Workflow Skills on Your Resume