Reservations Manager
Writing a great reservations manager resume is important because it is one of the first things a potential employer will see when they are considering you for a position. It is your opportunity to make a good first impression and sell yourself as the best candidate for the job.
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If you're looking for inspiration when it comes to drafting your own reservations manager resume, look no further than the samples below. These resumes will help you highlight your experience and qualifications in the most effective way possible, giving you the best chance of landing the reservations manager job you're after.
Resume samples
Joscelyn Standring
joscelyn.standring@gmail.com | (265) 882-8063 | 350 S Grand Ave, Los Angeles, CA 90071, United States
Summary
I am a Reservations Manager with over 5 years experience working in the hospitality industry. I have worked in both small and large hotels, as well as resorts. I am experienced in managing reservations for both individuals and groups. I am familiar with all major reservation systems, and have a strong understanding of hotel operations. In my previous role, I increased reservations by 10% through effective marketing and promotions.
Experience
Reservations Manager at Marriott International, Inc., LAJun 2022 - Present
- Reduced reservation cancellations by 10%.
- Increased online bookings by 15%.
- Developed and implemented a new reservations system that increased efficiency by 20%.
- Trained and supervised a team of 5 reservation agents.
- Handled customer complaints in a timely and efficient manner.
- Negotiated discounts with vendors.
Assistant Reservations Manager at Hilton Worldwide, LAAug 2017 - Apr 2022
- Successfully trained and supervised a team of 4 reservation agents.
- Successfully implemented a new reservations system which resulted in a 15% increase in efficiency.
- Coordinated with other departments to ensure smooth operation of the Reservations Department.
- Maintained high levels of customer satisfaction by ensuring that all calls were answered promptly and courteously.
- Achieved departmental goals for upselling hotel services and amenities.
Education
High School Diploma at Louisiana State University, LASep 2012 - May 2017
Some skills I've learned are time management, how to study for exams, and how to do research.
Skills
- Communication
- Organization
- Customer service
- Interpersonal skills
- Problem solving
- Time management
- Computer literacy
Marketta Schille
marketta.schille@gmail.com | (164) 924-4654 | Anchorage, AK
Summary
I am a Reservations Manager with over 5 years of experience in the hospitality industry. I have extensive knowledge of reservation systems and procedures, as well as excellent customer service skills. I am able to effectively manage a team of reservations agents, and have a proven track record of increasing productivity and efficiency within the department. In addition, I have developed strong relationships with vendors and clients alike, which has resulted in repeat business and positive feedback.
Experience
Reservations Manager at Alaskan Dream Cruises, AKJun 2022 - Present
- Handled 100+ daily inquiries and reservations for a 5-star hotel.
- Successfully upsold 50% of guests on higher room categories, generating an additional $10,000 in monthly revenue.
- Trained and supervised a team of 4 reservation agents.
- Created and implemented new organization system for tracking VIP guests which improved customer satisfaction scores by 15%.
- Reduced hold time for incoming calls by 20% through optimized scheduling.
Assistant Reservations Manager at Major Marine Tours, AKAug 2017 - Apr 2022
- Negotiated room rates with hotels, resulting in a 10% reduction in overall costs.
- Coordinated travel for 100+ employees to 3 different conferences across the country.
- Created and implemented a new reservations system that resulted in a 15% increase in efficiency.
- Trained and supervised 4 reservation agents, leading to increased productivity and morale.
- Successfully converted paper records of past reservations into digital format.
Education
High School Diploma at West Anchorage High School, Anchorage, AKAug 2012 - May 2017
Some skills I've learned are time management, organization, and study habits.
Skills
- Communication
- Organization
- Customer service
- Interpersonal skills
- Problem solving
- Time management
- Computer literacy