IT Program Manager

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Leala Averitte

leala.averitte@gmail.com | (548) 465-1473 | Chicago, IL

Summary


Experience


IT Program Manager at Hewlett Packard Enterprise, ILMay 2022 - Present

  • Led the development and implementation of a new IT program that resulted in increased efficiency by 25%.
  • Successfully managed an annual budget of $2M.
  • Reduced project timeline by 15% through effective resource management.
  • Implemented process improvements that decreased system downtime by 30%.
  • Demonstrated expertise in change management, leading to successful adoption rates for new technologies and processes.

Senior IT Program Manager at Microsoft, ILAug 2019 - Mar 2022

  • Led a team of 50+ engineers in developing and implementing an enterprise-wide network security program that increased protection against cyber attacks by 75%.
  • Implemented an ITIL-based Service Management framework that improved service delivery by 15% and reduced operational costs by $2M annually.
  • Project managed the development and deployment of a new Customer Relationship Management (CRM) system that resulted in a 20% increase in sales.
  • Directed the rollout of a major software upgrade for 500+ users which was completed on time and within budget.
  • Managed the design, implementation, and testing of a disaster recovery plan that met all SLAs for availability, performance, and recoverability.

Lead IT Program Manager at Google, ILSep 2015 - Jul 2019

  • Led a team of 15 IT professionals in the development and implementation of a new software program that increased productivity by 25%.
  • Successfully managed the budget for a $2 million project, coming in under budget by 5%.
  • Trained 50 employees on how to use the new software program.
  • Led weekly meetings with stakeholders to provide updates on progress and address any concerns.
  • Wrote user manuals for the new software program.

Education


Master of Science in Information Technology at University of Illinois at Urbana-ChampaignSep 2011 - May 2015

I have learned how to manage and operate computer systems, networks, databases, and applications.

Skills


  • IT Project Management
  • IT Program Management
  • Business Analysis
  • Requirements Gathering
  • Process Improvement
  • Change Management
  • Stakeholder Engagement

Darriona Farha

darriona.farha@gmail.com | (425) 064-5463 | Minneapolis, MN

Summary


Experience


IT Program Manager at Ciber, MNMay 2022 - Present

  • Led a team of 15 software engineers and 3 QA analysts in developing an e-commerce platform that processed $2M in sales within the first 6 months.
  • Implemented an Agile methodology across 4 scrum teams, resulting in a 50% increase in productivity.
  • Defined project requirements and objectives for a data warehouse migration project, which reduced costs by 30%.
  • Developed comprehensive test plans and oversaw testing efforts for 5 major releases, ensuring 99.9% uptime for mission critical applications.
  • Managed budgets totaling $5M annually and delivered projects on time and under budget.

IT Project Manager at Deloitte, MNSep 2020 - Mar 2022

  • Led a team of 15 software engineers and 3 QA analysts in the development of an e-commerce platform that generated $2 million in sales within 6 months of launch.
  • Managed the rollout of a new CRM system for a team of 50 users, resulting in increased customer satisfaction scores by 10%.
  • Implemented an Agile methodology across a department of 30 people, resulting in shorter project timelines and better quality deliverables.
  • Led the development and implementation of a company-wide intranet portal which improved communication and collaboration among employees by 25%.
  • Successfully completed 4 major IT projects on time and under budget.

IT Manager at KPMG, MNSep 2015 - Aug 2020

  • Led a team of 15 IT professionals in developing and implementing an enterprise-wide network infrastructure upgrade, resulting in a 50% decrease in system downtime.
  • Implemented innovative server virtualization solution that increased server utilization by 30% while reducing energy consumption by 20%.
  • Developed and implemented comprehensive data security strategy that resulted in zero data breaches over a period of two years.
  • Led the development and implementation of new customer support portal that reduced average ticket resolution time by 25%.

Education


Master of Science in Information Technology at University of MinnesotaAug 2010 - May 2015

Some skills I've learned are project management, requirements gathering, business analysis, and software development.

Skills


  • IT Project Management
  • IT Program Management
  • Business Analysis
  • Requirements Gathering
  • Process Improvement
  • Change Management
  • Stakeholder Engagement