Top 12 IT Program Manager Skills to Put on Your Resume
In today's fast-paced tech industry, standing out as an IT Program Manager requires a unique set of skills that showcases your ability to lead, innovate, and manage complex projects efficiently. A well-crafted resume highlighting these top skills can significantly enhance your chances of catching the eye of potential employers and advancing your career in the technology sector.
IT Program Manager Skills
- Agile Methodology
- Scrum Management
- JIRA
- Microsoft Project
- Risk Assessment
- Stakeholder Engagement
- Budget Management
- DevOps Practices
- Cloud Computing (AWS/Azure)
- ITIL Framework
- Cybersecurity Principles
- Data Analytics (Tableau/PowerBI)
1. Agile Methodology
Agile Methodology is a project management approach used in software development that emphasizes flexibility, customer collaboration, and iterative progress, allowing teams to respond quickly to changes and deliver value to customers incrementally and efficiently.
Why It's Important
Agile methodology is important for an IT Program Manager because it promotes adaptive planning, early delivery, and continuous improvement, facilitating flexible responses to change and enabling more effective project management and customer satisfaction.
How to Improve Agile Methodology Skills
Improving Agile Methodology as an IT Program Manager involves several strategic steps aimed at enhancing efficiency, communication, and delivery within software development teams. Here are concise strategies:
Foster Continuous Learning: Encourage ongoing education and adaptability among team members to keep up with evolving Agile practices. Atlassian offers resources on Agile best practices.
Enhance Communication: Utilize tools and practices that improve transparency and collaboration among team members. Tools like Slack and Trello can facilitate better communication.
Implement Agile Metrics: Use metrics like Lead Time, Cycle Time, and Burndown Charts to track progress and identify areas for improvement. Scrum.org provides insights into important Agile metrics.
Feedback Loops: Establish regular feedback sessions with stakeholders and team members to continually refine and improve processes. Mountain Goat Software offers advice on implementing effective feedback loops.
Promote Technical Excellence: Encourage practices like Continuous Integration (CI) and Test-Driven Development (TDD) to maintain high quality in software delivery. The Continuous Integration page by ThoughtWorks gives a comprehensive overview.
Adapt and Innovate: Stay open to evolving the Agile process to suit the unique needs of your team and projects. Experiment with different frameworks (Scrum, Kanban) to find the best fit. LeSS (Large Scale Scrum) provides guidance on scaling Agile.
Empower Teams: Enable teams to make decisions and take ownership of their work, promoting a more motivated and accountable environment. Management 3.0 offers tools for empowering Agile teams.
Remember, the key to improving Agile methodology lies in continuous adaptation, open communication, and a commitment to excellence.
How to Display Agile Methodology Skills on Your Resume
2. Scrum Management
Scrum Management is an iterative and incremental agile framework for managing complex projects, often used in software development. It emphasizes teamwork, accountability, and iterative progress towards well-defined goals, organized into sprints (short, consistent work cycles). The Scrum framework facilitates collaboration among the development team, the product owner, and the Scrum Master, ensuring quick adjustments to changes and transparent communication. This approach enables an IT Program Manager to efficiently handle project complexities, deliver value rapidly, and respond to feedback swiftly.
Why It's Important
Scrum Management is important for an IT Program Manager because it promotes agile project delivery, enabling faster and more flexible response to change, enhances team collaboration, and improves stakeholder satisfaction through iterative progress and feedback loops.
How to Improve Scrum Management Skills
Improving Scrum Management involves refining practices, enhancing team collaboration, and continually adapting processes to maximize efficiency and product quality. For an IT Program Manager, focusing on these key areas can significantly enhance the Scrum framework's effectiveness within projects:
Foster Team Collaboration: Promote open communication and collective problem-solving. Encourage team members to share insights and challenges. Scrum.org provides strategies to improve team collaboration.
Continuous Learning and Adaptation: Implement regular retrospectives to reflect on what's working and what's not. Use these insights to adapt processes and improve. The Agile Alliance offers guidance on conducting effective retrospectives.
Enhance Product Backlog Management: Ensure the product backlog is well-prioritized and understood by the team. This clarity helps in delivering high-value features efficiently. Mountain Goat Software offers tips on effective backlog management.
Improve Sprint Planning: Conduct thorough sprint planning to set realistic goals and ensure team alignment on the sprint's objectives and deliverables. Atlassian outlines best practices for sprint planning.
Strengthen Scrum Ceremonies: Maximize the value of Scrum ceremonies (sprint planning, daily stand-ups, sprint reviews, and retrospectives) by ensuring they are focused and time-boxed. Digital.ai discusses the importance of each ceremony.
Leadership and Empowerment: Lead by example and empower your team members to take ownership of their work. Empowered teams are more engaged and innovative. Forbes highlights ways to empower your team.
Utilize Scrum Artifacts Effectively: Make sure Scrum artifacts (product backlog, sprint backlog, and increment) are utilized effectively to provide transparency and opportunities for inspection and adaptation. Scrum Guides offer detailed explanations of each artifact.
Invest in Continuous Improvement: Encourage and implement continuous improvement practices within the team and the organization. LeanKit provides insights into fostering a culture of continuous improvement.
By focusing on these aspects, an IT Program Manager can significantly improve the efficiency and effectiveness of Scrum Management within their teams and projects.
How to Display Scrum Management Skills on Your Resume
3. JIRA
JIRA is a project management and issue tracking software designed to help teams plan, track, and manage their software development projects, enhancing collaboration and workflow efficiency.
Why It's Important
JIRA is crucial for an IT Program Manager as it enables efficient project tracking, issue management, and agile development coordination, ensuring timely delivery and clear communication across teams.
How to Improve JIRA Skills
Improving JIRA for an IT Program Manager involves optimizing project tracking, workflow customization, and enhancing team collaboration. Follow these steps:
Streamline Workflows: Customize workflows to match your team's processes precisely. Tailor each step for efficiency and clarity. Configure workflows.
Utilize Dashboards: Create personalized dashboards for a quick overview of project statuses, pending tasks, and overall progress. This aids in better decision-making. Create dashboards.
Implement Automation: Use JIRA's automation feature to reduce manual effort on repetitive tasks, such as issue transitions and notifications. Automate your JIRA processes.
Enhance Collaboration: Integrate JIRA with communication tools like Slack or Microsoft Teams to facilitate better team collaboration and updates. Integrate with Slack.
Regular Training: Ensure your team is up-to-date with JIRA functionalities through regular training sessions. This maximizes tool utilization and efficiency. Atlassian University.
Feedback Loop: Establish a feedback mechanism for the team to suggest improvements on the use of JIRA, making it more aligned with their needs.
Review and Refine: Periodically review your JIRA configuration to retire unnecessary custom fields, workflows, and outdated projects to keep the system efficient and relevant.
By focusing on these areas, an IT Program Manager can significantly enhance the efficiency and effectiveness of JIRA within their teams.
How to Display JIRA Skills on Your Resume
4. Microsoft Project
Microsoft Project is a project management software designed to assist project managers in developing plans, assigning resources, tracking progress, managing budgets, and analyzing workloads for projects.
Why It's Important
Microsoft Project is important for an IT Program Manager because it provides comprehensive tools for planning, executing, and monitoring complex IT projects, enabling effective allocation of resources, timeline management, and collaboration across teams, ensuring projects are delivered on time and within budget.
How to Improve Microsoft Project Skills
Improving your use of Microsoft Project as an IT Program Manager involves enhancing efficiency, accuracy, and collaboration. Here are concise tips:
- Leverage Templates: Start with Microsoft's project templates to save time on setup for common IT projects.
- Use Custom Views: Tailor Project views to your needs. Learn to customize views here.
- Integrate with Other Tools: Enhance collaboration by integrating Microsoft Project with tools like SharePoint for documentation and Microsoft Teams for communication. Integration guidance.
- Utilize Baselines: Track project progress accurately by setting and comparing against baselines. Setting baselines helps in assessing project performance.
- Focus on Critical Path Method (CPM): Identifying and managing the critical path ensures timely project completion. Learn more about CPM here.
- Effective Resource Management: Allocate and manage resources efficiently to avoid overallocation. Microsoft's guidance on managing resources can optimize utilization.
- Regularly Update Progress: Keep the project schedule current to reflect true project status. Updating tasks ensures stakeholders have the latest information.
- Use Reports for Stakeholder Communication: Generate and customize reports for different stakeholders. Explore how to create reports for effective communication.
By focusing on these areas, you can significantly improve your proficiency and effectiveness in using Microsoft Project as an IT Program Manager.
How to Display Microsoft Project Skills on Your Resume
5. Risk Assessment
Risk assessment in the context of an IT Program Manager involves systematically identifying, analyzing, and evaluating potential risks that could affect the program's objectives, including security threats, data breaches, system failures, and compliance issues, to implement appropriate strategies to mitigate or manage these risks effectively.
Why It's Important
Risk assessment is crucial for an IT Program Manager as it identifies potential issues that could jeopardize project success, allowing for proactive mitigation strategies, ensuring resource optimization, and safeguarding project timelines, budget, and quality.
How to Improve Risk Assessment Skills
Improving risk assessment for an IT Program Manager involves several key steps focused on understanding, identifying, evaluating, and mitigating risks associated with IT projects. Here's a concise guide:
Understand the Context: Grasp both the internal and external context of the organization. This helps in identifying which risks could affect project outcomes.
- ISO 31000:2018 provides guidelines on managing risk.
Identify Risks: Use techniques like brainstorming, interviews, and SWOT analysis to identify potential risks.
- Mind Tools on SWOT Analysis offers insights into using SWOT for risk identification.
Evaluate Risks: Assess the likelihood and impact of identified risks. This can be done through qualitative and quantitative methods.
- The Project Management Institute (PMI) offers resources on risk assessment methods.
Mitigate Risks: Develop strategies to reduce or eliminate risks. This includes risk avoidance, reduction, transfer, and acceptance.
- CISA’s Guide on Risk Management provides strategies for IT risk mitigation.
Monitor and Review: Continuously monitor risks and the effectiveness of mitigation strategies, adjusting as necessary.
- COSO’s ERM Framework is a comprehensive guide on risk management and review.
Document and Communicate: Keep detailed records of all risk management activities and communicate effectively with all stakeholders.
- ASQ’s Guide on Documentation offers best practices.
Incorporating these steps, leveraging industry best practices, and staying informed about the latest in risk management will significantly improve risk assessment in IT project management.
How to Display Risk Assessment Skills on Your Resume
6. Stakeholder Engagement
Stakeholder Engagement, for an IT Program Manager, involves systematically identifying, communicating with, and managing all individuals or groups affected by the IT program, ensuring their needs, concerns, and expectations are understood and addressed to support the program's successful delivery and outcomes.
Why It's Important
Stakeholder engagement is crucial for an IT Program Manager because it ensures alignment of project objectives with business goals, facilitates smooth communication, helps in managing expectations, and enables timely identification and resolution of issues, ultimately leading to the successful delivery of the project.
How to Improve Stakeholder Engagement Skills
Improving stakeholder engagement as an IT Program Manager involves strategic communication, active listening, and adaptive management techniques. Here’s how to enhance your approach in a concise manner:
Identify Stakeholders: Clearly identify all stakeholders involved in the program. Use stakeholder analysis tools to understand their interests and influence.
Communicate Effectively: Develop a communication plan that addresses the needs, expectations, and preferred communication channels of each stakeholder.
Engage Regularly: Schedule regular updates and feedback sessions to keep stakeholders informed and involved.
Set Clear Expectations: Clearly define the scope, goals, and roles within the program. Transparent goal setting can align expectations and foster collaboration.
Solicit Feedback: Actively seek out and value stakeholder feedback. Use it to adapt and improve the program.
Use Collaborative Tools: Leverage project management and collaboration tools like Jira, Trello, or Asana to keep stakeholders engaged and informed in real-time.
Build Relationships: Foster strong, personal relationships with stakeholders through regular one-on-one meetings and informal interactions. Trust and rapport are key to engagement.
Manage Conflicts: Address conflicts or disagreements quickly and constructively to maintain stakeholder support and program momentum.
By focusing on these areas, IT Program Managers can significantly improve stakeholder engagement, ensuring smoother project execution and higher chances of success.
How to Display Stakeholder Engagement Skills on Your Resume
7. Budget Management
Budget management, in the context of an IT Program Manager, involves planning, allocating, monitoring, and controlling financial resources to ensure that an IT program is executed within the approved budget, maximizing efficiency and meeting its objectives.
Why It's Important
Budget management is crucial for an IT Program Manager as it ensures the allocation of resources aligns with project goals, enables the tracking of expenses to prevent overspending, and supports the delivery of IT projects within financial constraints, ultimately contributing to the organization's financial health and project success.
How to Improve Budget Management Skills
Improving budget management, especially for an IT Program Manager, involves strategic planning, monitoring, and adjustment. Here are concise steps with relevant resources:
Plan Carefully: Start by defining the scope and objectives of your projects clearly. Use tools like Microsoft Project for planning and allocating resources efficiently.
Track Spending: Implement a real-time tracking system for expenses. Tools like QuickBooks can help monitor spending against your budget.
Review Regularly: Schedule frequent budget reviews to identify variances early. This Harvard Business Review article offers insights on revisiting budgets.
Communicate: Keep all stakeholders informed about the budget status. Use communication tools like Slack for updates and discussions.
Use Forecasting: Employ forecasting techniques to anticipate future spending and adjust your budget accordingly. Forecast is a powerful tool for this purpose.
Optimize Costs: Regularly assess your project expenses for opportunities to reduce costs without impacting quality. The Lean IT principles can guide cost optimization.
Learn from Mistakes: Post-project reviews can highlight budget management successes and areas for improvement. Continuous learning is key.
By following these steps and utilizing these resources, IT Program Managers can enhance their budget management skills.
How to Display Budget Management Skills on Your Resume
8. DevOps Practices
DevOps practices are a set of methodologies aimed at improving collaboration between software development and IT operations teams. They focus on automation, continuous integration, continuous delivery, and quick feedback cycles to increase the speed, efficiency, and quality of software development and deployment. For an IT Program Manager, implementing DevOps practices means overseeing a culture shift that emphasizes communication, collaboration, and integration across teams, leading to faster delivery of features, fixes, and updates with higher reliability.
Why It's Important
DevOps practices are crucial for an IT Program Manager because they enhance collaboration between development and operations teams, ensuring faster delivery of features, more stable operating environments, and improved response to market changes. This leads to increased efficiency, customer satisfaction, and competitive advantage.
How to Improve DevOps Practices Skills
Improving DevOps practices involves a strategic blend of cultural shifts, process enhancements, and tool integrations. As an IT Program Manager, focus on the following key areas to drive improvements:
Foster Collaboration: Break down silos between development and operations teams to encourage seamless collaboration. Encourage open communication and shared responsibilities. Atlassian's guide on breaking down silos offers practical steps.
Implement Continuous Integration and Continuous Deployment (CI/CD): Automate your software delivery process to build, test, and deploy code changes more frequently and reliably. CircleCI's Introduction to CI/CD provides a solid starting point.
Adopt Infrastructure as Code (IaC): Manage and provision infrastructure through code to increase deployment speed and minimize human error. HashiCorp's guide on Introduction to Infrastructure as Code with Terraform is a great resource.
Leverage Microservices Architecture: Break down applications into smaller, modular services to enhance scalability and facilitate easier updates. Martin Fowler's guide is an excellent read on this topic.
Enhance Monitoring and Logging: Implement comprehensive monitoring and logging to proactively identify and address issues. The DevOps Handbook discusses strategies for improving these practices.
Embrace a Culture of Continuous Improvement: Encourage regular retrospectives and learning from failures to continuously refine processes. The Google SRE Book (Site Reliability Engineering) offers insights into building a culture focused on reliability and improvement.
Invest in DevOps Training and Skills Development: Ensure your team has access to the latest DevOps training and resources. Linux Academy (now part of A Cloud Guru) provides comprehensive courses on various DevOps tools and practices.
By focusing on these areas, you can significantly improve your organization's DevOps practices, leading to faster delivery times, improved product quality, and higher customer satisfaction.
How to Display DevOps Practices Skills on Your Resume
9. Cloud Computing (AWS/Azure)
Cloud computing is a service model that enables on-demand access to shared pools of configurable computing resources (such as servers, storage, databases, networking, software, analytics) over the internet. AWS (Amazon Web Services) and Azure are leading cloud platforms offering a broad set of services under this model, allowing organizations to scale and innovate while reducing the need for expensive hardware and complex infrastructure management. For an IT Program Manager, cloud computing represents a flexible, cost-effective way to drive program objectives by leveraging these external resources to meet project demands swiftly and efficiently.
Why It's Important
Cloud computing, including services like AWS and Azure, is crucial for IT Program Managers because it offers scalable, flexible, and cost-effective solutions for deploying and managing applications and services. This enables faster innovation, efficient resource management, and the ability to respond quickly to changing business needs.
How to Improve Cloud Computing (AWS/Azure) Skills
Improving cloud computing in environments like AWS or Azure for an IT Program Manager involves focusing on optimization, security, cost-efficiency, and staying updated with the latest cloud advancements. Here is a concise approach:
Optimize Performance: Utilize tools like AWS Trusted Advisor or Azure Advisor to analyze and optimize your cloud resources for performance, security, and cost.
Enhance Security: Implement robust security measures by leveraging AWS Security Hub or Azure Security Center. Ensure compliance and protect your infrastructure through continuous monitoring and threat detection.
Cost Management: Use AWS Cost Explorer or Azure Cost Management + Billing to monitor and control cloud spending. Implement budget alerts and review recommendations to reduce costs without impacting performance.
Automation: Automate repetitive tasks and workflows using AWS CloudFormation or Azure Resource Manager to increase efficiency and reduce human error.
Stay Informed and Upskilled: Regularly update your knowledge and skills. AWS and Azure frequently update their services and introduce new features. Follow the AWS What's New page and the Azure Updates blog to stay informed.
Leverage Hybrid Solutions: If applicable, consider hybrid cloud solutions like AWS Outposts or Azure Arc to create a seamless bridge between on-premises environments and the cloud, allowing for greater flexibility and scalability.
By focusing on these areas, an IT Program Manager can effectively enhance their organization's cloud computing capabilities in AWS/Azure environments.
How to Display Cloud Computing (AWS/Azure) Skills on Your Resume
10. ITIL Framework
The ITIL (Information Technology Infrastructure Library) framework is a set of best practices for IT service management (ITSM) that aims to align IT services with the needs of business. It provides a practical, no-nonsense framework for identifying, planning, delivering, and supporting IT services to the business. For an IT Program Manager, ITIL offers guidance on managing IT projects, programs, and portfolios effectively, ensuring that IT investments deliver value to the business and meet stakeholder expectations.
Why It's Important
The ITIL framework is crucial for an IT Program Manager as it provides a standardized approach to service management, ensuring efficiency, predictability, and consistent quality in IT services delivery, aligning IT strategies with business objectives, and facilitating effective resource management, risk mitigation, and customer satisfaction.
How to Improve ITIL Framework Skills
Improving the ITIL Framework within your organization, especially from an IT Program Manager perspective, involves a focus on continuous improvement, alignment with business goals, adoption of complementary practices, and leveraging technology. Here are concise strategies:
Adopt a Continuous Improvement Culture: Implement the Continual Service Improvement (CSI) model from ITIL to constantly evaluate and improve IT services. This involves using the Plan-Do-Check-Act (PDCA) cycle to enhance efficiency and effectiveness.
Align ITIL with Business Goals: Ensure ITIL processes align with your organization's strategic objectives to deliver value. This involves understanding business needs and customizing ITIL recommendations accordingly. AXELOS provides guidance on tailoring ITIL for business alignment.
Integrate Agile and DevOps: Combine ITIL with agile and DevOps practices for faster and more flexible service delivery. Integrating these methodologies can enhance responsiveness and customer satisfaction. The ITIL 4 Foundation introduces concepts that facilitate this integration.
Leverage Technology: Use IT Service Management (ITSM) tools to automate ITIL processes, such as incident, problem, and change management. This can improve efficiency and accuracy. Consider tools that offer strong integration capabilities and analytics, like ServiceNow or BMC Software.
Enhance Skills and Knowledge: Invest in training and certification for your team on the latest ITIL practices, especially ITIL 4, to ensure they have the skills needed to implement and improve ITIL processes effectively. Explore training options through AXELOS.
Measure and Report: Establish clear metrics and Key Performance Indicators (KPIs) to measure the success of ITIL processes. Use these metrics to report progress to stakeholders and inform further improvements. The ITIL KPI Guide from AXELOS can help identify appropriate metrics.
By focusing on these areas, an IT Program Manager can drive the successful adoption and improvement of the ITIL framework within their organization, leading to enhanced IT service management and delivery.
How to Display ITIL Framework Skills on Your Resume
11. Cybersecurity Principles
Cybersecurity principles are foundational guidelines that govern the protection of information systems and data against cyber threats. For an IT Program Manager, these principles include ensuring confidentiality, integrity, and availability (CIA triad) of data, implementing risk management strategies, enforcing access controls, and promoting a culture of security awareness within the organization.
Why It's Important
Cybersecurity principles are crucial for an IT Program Manager as they guide the protection of information assets, ensure system integrity, maintain operational continuity, and mitigate risks associated with cyber threats, thus safeguarding organizational reputation and compliance.
How to Improve Cybersecurity Principles Skills
Improving cybersecurity principles as an IT Program Manager involves a strategic, multi-faceted approach focusing on risk management, continuous education, and the implementation of best practices across technology, people, and processes. Here's a short guide:
Adopt a Framework: Utilize established cybersecurity frameworks like NIST Cybersecurity Framework to guide your organization's policies and procedures. This helps in identifying, protecting against, detecting, responding to, and recovering from cyber threats.
Risk Management: Conduct regular risk assessments to identify vulnerabilities within your IT infrastructure and prioritize them based on potential impact.
Employee Awareness: Implement an ongoing cybersecurity awareness training program. Educating employees about common threats (like phishing) is crucial.
Update and Patch: Ensure that all software and systems are up-to-date. Regular patch management reduces the risk of exploitation through known vulnerabilities.
Access Control: Apply the principle of least privilege and ensure proper access control measures are in place to minimize insider threats and external breaches.
Incident Response Plan: Develop and regularly update an incident response plan. This plan should clearly outline roles, responsibilities, and actions to take in the event of a security breach.
Secure Configuration: Harden your systems and networks against attacks by following secure configuration guidelines and benchmarks.
Data Encryption: Encrypt sensitive data both at rest and in transit. This minimizes the risk of data being intercepted or misused if a breach occurs.
Regular Audits: Perform regular security audits and penetration testing to identify and address security gaps.
Vendor Management: Ensure your third-party vendors follow strict cybersecurity practices by conducting vendor risk assessments.
By focusing on these key areas, IT Program Managers can significantly enhance their organization's cybersecurity posture, protect critical assets, and minimize the risk of cyber incidents.
How to Display Cybersecurity Principles Skills on Your Resume
12. Data Analytics (Tableau/PowerBI)
Data Analytics in the context of Tableau and PowerBI involves using these software tools to visually analyze and interpret data to uncover patterns, trends, and insights, enabling informed decision-making and strategic planning for IT program management.
Why It's Important
Data Analytics tools like Tableau and PowerBI are crucial for an IT Program Manager because they enable efficient data visualization and analysis, facilitating informed decision-making, strategic planning, and performance monitoring in real-time, thus enhancing program outcomes and operational efficiency.
How to Improve Data Analytics (Tableau/PowerBI) Skills
Improving data analytics skills in tools like Tableau and PowerBI as an IT Program Manager involves a combination of structured learning, practice, and staying updated with the latest trends and features. Here's a concise guide:
Structured Learning: Enroll in official courses to understand fundamentals and advanced concepts.
- Tableau Training and Certification offers various courses tailored to different skill levels.
- Power BI Training from Microsoft provides comprehensive learning paths from beginner to advanced users.
Hands-On Practice: Apply your learning by working on real-world datasets or projects.
- Kaggle for datasets to practice and compete in data science challenges.
- Tableau Public and Power BI Community to share your work and get feedback.
Networking and Community Learning: Engage with communities to exchange knowledge and experiences.
- Join Tableau User Groups and Power BI User Groups to connect with peers.
- Participate in forums like Tableau Community Forums and Microsoft Power BI Community for doubts and learning.
Stay Updated: Keep up with the latest trends, features, and best practices.
- Follow the Tableau Blog and Microsoft Power BI Blog for updates and tips.
- Subscribe to related newsletters and podcasts focusing on data analytics and business intelligence.
Leverage Free Resources: Utilize free tutorials and guides available online.
- Tableau Learning Resources and Microsoft Learn for Power BI offer extensive tutorials and documentation.
By focusing on these areas, an IT Program Manager can significantly improve their data analytics skills in Tableau and PowerBI, thus enhancing their ability to manage and derive insights from data effectively.
How to Display Data Analytics (Tableau/PowerBI) Skills on Your Resume
