Helpdesk
Writing a great helpdesk resume is important because it is one of the first things a potential employer will see when they are considering you for a position. It is your opportunity to make a good first impression and sell yourself as the best candidate for the job.
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If you're looking for inspiration when it comes to drafting your own helpdesk resume, look no further than the samples below. These resumes will help you highlight your experience and qualifications in the most effective way possible, giving you the best chance of landing the helpdesk job you're after.
Resume samples
Ermine Shorthair
ermine.shorthair@gmail.com | (522) 555-9237 | Columbus, OH
Summary
I am a Helpdesk professional with over 1 year of experience. I have excellent customer service skills and thrive in fast-paced environments. I am able to quickly resolve technical issues and provide troubleshooting steps to customers. I also have experience managing ticketing systems and providing training to new employees on using various software programs.
Experience
Help Desk Technician at Help Desk Company, OHMar 2022 - Present
- Provided Tier I and II support to over 500 users across 10 locations.
- Resolved an average of 75 tickets per day.
- Created and maintained documentation for all supported systems and applications.
- Trained new technicians on company procedures and best practices.
- Assisted in the roll-out of several major system upgrades.
Help Desk Analyst at , OHAug 2021 - Jan 2022
- Assisted over 500 customers with technical issues via phone and email.
- Resolved 80% of customer issues without escalation.
- Created 10 documentation articles to help reduce support volume.
- Trained 2 new Help Desk Analysts.
- Achieved 97% satisfaction rating in customer surveys.
Education
High School Diploma at The Ohio State University, OHSep 2017 - May 2021
Some skills I've learned are time management, organization, and how to study for exams.
Skills
- Help Desk
- Technical Support
- Customer Service
- Microsoft Office
- Windows
- Active Directory
- Exchange
Yasha Beyerlein
yasha.beyerlein@gmail.com | (646) 877-1463 | Salt Lake City, UT
Summary
I am a Helpdesk professional with over 1 year of experience resolving technical issues for businesses and individual users. I have an in-depth knowledge of Windows and Mac operating systems, as well as common software programs used by businesses. I am quick to identify and resolve problems, often before they become major disruptions. My excellent communication skills allow me to explain complex technical concepts to non-technical staff and customers alike. I take pride in providing exceptional customer service, always striving to exceed expectations.
Experience
Help Desk Technician at Bluehost, UTJun 2022 - Present
- Assisted over 100 customers with technical issues via phone and email.
- Resolved an average of 30 tickets per day.
- Created step-by-step guides for common technical issues.
- Trained new Help Desk Technicians on company procedures.
- Successfully completed Tier 1 Certification.
Help Desk Analyst at SiteGround, UTAug 2021 - May 2022
- Responded to 100 help desk tickets within the first month of employment.
- Assisted in training 2 new Help Desk Analysts.
- Created a knowledge base article that was used to resolve 50% of all incoming tickets.
- Resolved complex technical issues for VIP customers.
- Achieved customer satisfaction rating of 4.8/5.
Education
High School Diploma at Skyline High School, UTSep 2017 - May 2021
I have learned how to read, write, and do math while studying for my High School Diploma.
Skills
- Help Desk
- Technical Support
- Customer Service
- Microsoft Office
- Windows 7/8/10
- Active Directory
- Exchange