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Guest Relations Manager

Writing a great guest relations manager resume is important because it is one of the first things a potential employer will see when they are considering you for a position. It is your opportunity to make a good first impression and sell yourself as the best candidate for the job.

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If you're looking for inspiration when it comes to drafting your own guest relations manager resume, look no further than the samples below. These resumes will help you highlight your experience and qualifications in the most effective way possible, giving you the best chance of landing the guest relations manager job you're after.

Resume samples

Sheri Kalagher

sheri.kalagher@gmail.com | (658) 882-9558 | Hartford, Connecticut

Summary

I am a Guest Relations Manager with over 5 years of experience. I have an extensive background in customer service and hospitality, and I am passionate about providing excellent guest experiences. I am proactive and efficient in managing all aspects of guest relations, from arrival to departure. I have a proven track record of delivering exceptional service that exceeds expectations, building strong relationships with guests, and driving repeat business. In my previous role as Guest Relations Manager at XYZ Hotel, I successfully managed a team of 15 employees while overseeing all aspects of guest relations for the hotel's 500 rooms. My key strengths include effective communication, problem solving skills, multitasking abilities, and attention to detail.

Experience

Guest Relations Manager at The Guest Relations Manager at The Ritz-Carlton, Stamford is responsible for ensuring that all guests have a memorable experience during their stay., CTMay 2022 - Present

  • Wrote and implemented a new customer service training program that decreased guest complaints by 35%.
  • Hired, trained, and supervised a team of 15 customer service representatives.
  • Created and managed budgets for 3 departments totaling $1.2 million dollars.
  • Negotiated discounts with vendors which saved the company $5,000 per month.
  • Wrote monthly reports detailing departmental goals, objectives, and progress which were distributed to senior management.

Assistant Guest Relations Manager at , CTJul 2017 - Mar 2022

  • Hired and trained a team of 15 guest relations associates.
  • Led the department in achieving the highest customer satisfaction scores for 3 consecutive quarters.
  • Implemented new systems and processes that reduced operational costs by 10%.
  • Negotiated discounts with vendors that saved the company $5,000 per month.
  • Won “Employee of the Month” award 4 times.

Education

High School Diploma at Hartford Public High School, Hartford, CTSep 2012 - May 2017

I have learned how to study for exams, how to do research, and how to write essays.

Skills

  • Communication
  • Customer service
  • Interpersonal skills
  • Organizational skills
  • Problem-solving skills
  • Time management
  • Writing

Guillermina Kronberger

guillermina.kronberger@gmail.com | (351) 089-4496 | Harrisburg, PA

Summary

I have over 5 years of experience in guest relations, and I excel at creating positive experiences for guests. I am a proven leader and motivator, and I am comfortable working in fast-paced environments. I have a strong understanding of customer service principles and practices, and I am able to effectively resolve complaints. In addition, I have excellent communication skills and can easily build relationships with guests.

Experience

Guest Relations Manager at Hyatt, PAMar 2022 - Present

  • Wrote and implemented a new guest relations training program that resulted in a decrease of customer complaints by 33%.
  • Led the department in successfully executing all hotel opening procedures for 3 new properties.
  • Increased online bookings by 12% through developing and implementing creative social media marketing campaigns.
  • Collaborated with other departments to resolve guests’ issues and concerns, resulting in a satisfaction rating increase of 5%.
  • Actively participated in daily stand up meetings to provide updates on projects status and identify potential risks/issues.
  • Successfully completed special projects as assigned by upper management, such as investigating billing discrepancies or conducting customer surveys.

Assistant Guest Relations Manager at Marriott, PAJul 2017 - Mar 2022

  • Assisted in planning and executing promotional and special events for the hotel, which increased occupancy by 3%.
  • Successfully completed guest satisfaction surveys with a 97% positive response rate.
  • Managed a team of 10 Guest Relations Associates while providing excellent customer service to all guests.
  • Trained new hires on proper telephone etiquette, product knowledge, and company policies & procedures.
  • Exceeded monthly sales goals by 15%, generating an additional $2,000 in revenue for the hotel.

Education

High School Diploma at Central High School, Philadelphia, PASep 2013 - May 2017

I have learned to read, write, and do basic math.

Skills

  • Communication
  • Customer service
  • Interpersonal skills
  • Organizational skills
  • Problem-solving skills
  • Time management
  • Stress management

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