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Front Office Manager

Writing a great front office manager resume is important because it is one of the first things a potential employer will see when they are considering you for a position. It is your opportunity to make a good first impression and sell yourself as the best candidate for the job.

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If you're looking for inspiration when it comes to drafting your own front office manager resume, look no further than the samples below. These resumes will help you highlight your experience and qualifications in the most effective way possible, giving you the best chance of landing the front office manager job you're after.

Resume samples

Julietta Blickhan

julietta.blickhan@gmail.com | (639) 150-0597 | Birmingham, AL

Summary

I am a Front Office Manager with over 5 years of experience in the hospitality industry. I have a proven track record of providing excellent customer service and managing front office operations. I am highly organized and efficient, and I possess strong leadership skills. I am passionate about my work and committed to ensuring that every guest has a positive experience at our hotel.

Experience

Front Office Manager at Hampton Inn, ALJun 2022 - Present

  • Hired and trained a front office team of 15 employees.
  • Implemented new customer service policies that increased customer satisfaction by 20%.
  • Decreased staff turnover by 10% through improved training and development programs.
  • Developed an automated check-in/check-out system that reduced guest wait time by 30%.
  • Negotiated discounts with local vendors which saved the hotel $5,000 per month on average.
  • Led the implementation of a new property management software system that decreased operational costs by 3%.

Assistant Front Office Manager at Marriott, ALAug 2017 - Apr 2022

  • Hired and trained a team of 30 front office staff members.
  • Implemented new guest check-in/check-out procedures that reduced average wait time by 15 minutes.
  • Negotiated discounts with local businesses for hotel guests, resulting in an annual savings of $10,000.
  • Developed and implemented a social media marketing campaign that increased bookings by 5%.
  • Created monthly reports detailing departmental budget vs. actuals, highlighting areas of overspending or underspending.
  • Managed the daily operations of the front office, including supervising staff and handling customer inquiries.

Education

High School Diploma at Hoover High School, Hoover, ALAug 2012 - May 2017

I've learned how to study for and take tests, how to do research, and how to write papers.

Skills

  • Communication
  • Customer Service
  • Organization
  • Time Management
  • Multi-tasking
  • Prioritization
  • Leadership

Daesha Nicaise

daesha.nicaise@gmail.com | (879) 341-4974 | Jackson, MS

Summary

I am a Front Office Manager with over 3 years of experience managing front office operations in a hotel environment. I have excellent customer service skills and thrive in fast-paced environments. I am able to manage multiple tasks simultaneously and always maintain a professional demeanor.

Experience

Front Office Manager at Hampton Inn & Suites Biloxi, MSJun 2022 - Present

  • Hired and trained a front office team of 15.
  • Led the team in successfully executing daily operations for a 200-room hotel.
  • Demonstrated excellent time management skills by completing all tasks within assigned deadlines.
  • Improved guest satisfaction scores by 10% through effective communication with guests and addressing their concerns in a timely manner.
  • Developed efficient systems and procedures to streamline check-in/check-out processes, resulting in shorter wait times for guests.
  • Recognized by upper management for displaying exemplary leadership qualities during high-pressure situations.

Assistant Front Office Manager at Courtyard by Marriott Biloxi North/Downtown, MSJul 2019 - May 2022

  • Successfully hired, trained and supervised a team of 10 front office staff members.
  • Maximized guest satisfaction scores by implementing new customer service initiatives.
  • Achieved cost savings of $2000 per month by streamlining administrative processes.
  • Coordinated with other departments to ensure smooth and efficient operations.
  • Handled complaints and resolved issues in a timely and professional manner.
  • Prepared monthly reports detailing departmental performance metrics.

Education

High School Diploma at Jackson State University, MSAug 2015 - May 2019

I've learned how to study for and take tests, how to do research, and how to write papers.

Skills

  • Communication
  • Organization
  • Customer Service
  • Interpersonal Skills
  • Time Management
  • Leadership
  • Problem Solving

Related Resume Samples

Hotel Front Office ManagerAssistant Front Office ManagerFront Office Supervisor