Dispatch Clerk

Writing a great dispatch clerk resume is important because it is one of the first things a potential employer will see when they are considering you for a position. It is your opportunity to make a good first impression and sell yourself as the best candidate for the job.

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If you're looking for inspiration when it comes to drafting your own dispatch clerk resume, look no further than the samples below. These resumes will help you highlight your experience and qualifications in the most effective way possible, giving you the best chance of landing the dispatch clerk job you're after.

Resume samples

Raghad Roacho

raghad.roacho@gmail.com | (327) 276-0989 | Trenton, NJ

Summary


I have over 1 years' experience as a Dispatch Clerk. In my previous role, I was responsible for receiving and processing customer orders, dispatching drivers, and managing the delivery schedule. I am efficient and organized, with excellent communication skills. I am able to work well under pressure and meet deadlines.

Experience


Lead Dispatch Clerk at NJM Insurance Group, NJMay 2022 - Present

  • Led a team of 5 dispatchers in providing customer service and support for over 100 client accounts.
  • Answered an average of 150 calls per day,Dispatch Clerk with real numbers and details. Accomplishments are written in past tense.
  • Monitored incoming orders and assigned them to the appropriate dispatcher.
  • Created daily reports detailing all dispatched orders.
  • Investigated any discrepancies between customer complaints and order records.
  • Trained new employees on company dispatch procedures.

Dispatch Clerk at PNC Bank, NJJul 2021 - Apr 2022

  • Answered an average of 60 calls per day.
  • Dispatching an average of 30 vehicles per day.
  • Assisted callers with directions and estimated times of arrival.
  • Monitored radio traffic and updated status of units on dispatch board.
  • Coordinated with other agencies for mutual aid requests.
  • Utilized computer-aided dispatch system to enter, update, and retrieve information.

Education


High School Diploma at Rutgers Preparatory School, Somerset, NJSep 2016 - May 2021

I've learned how to study for and take tests, how to do research, and how to write papers.

Skills


  • Communication
  • Organization
  • Customer service
  • Data entry
  • Microsoft Office Suite
  • Typing

Danialle Bokuniewicz

danialle.bokuniewicz@gmail.com | (768) 472-3230 | Cedar Rapids, IA

Summary


I am a Dispatch Clerk with over 1 year of experience. I have dispatching and customer service experience in both the public and private sector. I am a quick learner, detail oriented, and thrive in fast-paced environments. In my previous role, I was responsible for dispatch management and providing excellent customer service to our clients. I excel at multitasking, problem solving, and staying calm under pressure.

Experience


Lead Dispatch Clerk at DHL, IAMay 2022 - Present

  • Acted as lead dispatcher, responsible for managing and scheduling a team of 10 dispatchers.
  • Increased efficiency by implementing new routing methods which resulted in a 20% decrease in average response time.
  • Led monthly training sessions on proper dispatch procedures and techniques.
  • Created weekly reports detailing call volume, response times, and staff performance metrics.
  • Actively worked with police officers to resolve complaints and concerns regarding dispatch service.
  • Monitored radio traffic to ensure that all calls were being properly handled.

Dispatch Clerk at FedEx, IASep 2021 - Apr 2022

  • Answered an average of 60 calls per day dispatching police, fire, and ambulance units to emergencies.
  • Monitored a multi-county radio system for emergency services.
  • Tracked the status and location of all first responder units in the field.
  • Entered data into CAD (Computer Aided Dispatch) system for every call received.
  • Created daily activity reports detailing incident type, response time, and unit dispatched.
  • Coordinated with other dispatch centers to provide mutual aid when necessary.

Education


High School Diploma at Iowa City High SchoolSep 2016 - May 2021

I have learned to write well, to think critically, and to do research.

Skills


  • Communication
  • Organization
  • Time Management
  • Prioritization Skills
  • Flexibility/Adaptability
  • Stress Management
  • Conflict Resolution