Customer Service
Writing a great customer service resume is important because it is one of the first things a potential employer will see when they are considering you for a position. It is your opportunity to make a good first impression and sell yourself as the best candidate for the job.
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If you're looking for inspiration when it comes to drafting your own customer service resume, look no further than the samples below. These resumes will help you highlight your experience and qualifications in the most effective way possible, giving you the best chance of landing the customer service job you're after.
Resume samples
Essa Kolenda
essa.kolenda@gmail.com | (327) 571-6640 | 1876 Ashwood Avenue
Summary
I have over 1 year of customer service experience. I am a patient and efficient worker with excellent problem solving skills. I work well under pressure and can always find a solution to any issue. My number one priority is always the customer's satisfaction.
Experience
Customer Service Representative at Comcast, GAMay 2022 - Present
- Answered an average of 85 calls per day.
- Assisted customers with placing orders, returns, and exchanges.
- Resolved customer complaints in a professional and timely manner.
- Maintained up-to-date knowledge of company’s products and services.
- Exceeded sales goals by 15%.
Customer Service Agent at AT&T, GAAug 2021 - Mar 2022
- Answered an average of 120 calls per day.
- Assisted customers with placing orders, answering questions about products, and resolving issues.
- Maintained a 92% customer satisfaction rating.
- Achieved first call resolution 80% of the time.
- Consistently met or exceeded daily sales goals.
Education
High School Diploma at Georgia Institute of TechnologyAug 2016 - May 2021
I have learned how to write essays, how to do Maths and how to effectively communicate with others.
Skills
- Communication
- Interpersonal skills
- Problem solving
- Active listening
- Empathy
- Patience
- Conflict resolution
Seneca Yusufi
seneca.yusufi@gmail.com | (340) 652-7742 | 2201 W Broadway, Columbia, MO 65203, USA
Summary
I have over 1 year of experience in customer service. I am a reliable and hardworking employee who is always willing to go the extra mile to help customers. I have excellent communication skills and thrive in a fast-paced environment. I am confident that I can be an asset to any company
Experience
Customer Service Representative at USAA, MOMar 2022 - Present
- Answered an average of 120 calls per day.
- Assisted customers with questions or concerns in a timely and professional manner.
- Resolved customer complaints on first contact, 80% of the time.
- Achieved “First Call Resolution” goal 85% of the time.
- Exceeded quality assurance standards by maintaining 95% positive score.
Customer Service Agent at American Family Insurance, MOJul 2021 - Mar 2022
- Answered an average of 60 calls per day.
- Assisted customers with placing orders, answering questions about product availability, and resolving billing issues.
- Demonstrated strong conflict resolution skills by diffusing upset customers and successfully upselling products/services.
- Consistently achieved “Excellent” customer satisfaction scores on post-call surveys.
- Exceeded departmental goals for cross-selling additional products/services.
Education
High School Diploma at Missouri State UniversityAug 2017 - May 2021
Some skills I've learned are time management, organization, and effective studying techniques.
Skills
- Communication
- Patience
- Active Listening
- Empathy
- Problem Solving
- Conflict Resolution
- Time Management