Community Manager

Writing a great community manager resume is important because it is one of the first things a potential employer will see when they are considering you for a position. It is your opportunity to make a good first impression and sell yourself as the best candidate for the job.

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If you're looking for inspiration when it comes to drafting your own community manager resume, look no further than the samples below. These resumes will help you highlight your experience and qualifications in the most effective way possible, giving you the best chance of landing the community manager job you're after.

Resume samples

Omari Shnayderman

omari.shnayderman@gmail.com | (751) 668-1131 | San Francisco, CA

Summary


I have over three years of experience as a Community Manager. I am responsible for creating and maintaining relationships with customers and clients. I also create content, manage social media accounts, and oversee customer service operations. In addition to my community management experience, I have excellent communication skills, which are essential in this role.

Experience


Community Manager at Facebook, CAApr 2022 - Present

  • Led a team of 5 community managers that oversaw 50+ HOA communities.
  • Successfully reduced delinquencies by 10% in 6 months through the development and implementation of new collections procedures.
  • Increased resident satisfaction scores from 67% to 75% within one year through the creation and execution of monthly community events.
  • Worked with board members to develop long-term strategic plans for each community which resulted in an average decrease in operating expenses of 4.5% per annum over a 3-year period.
  • Created and managed budgets for all communities under management, resulting in an overall reduction of costs by 2.4% last fiscal year while still maintaining high levels of service.

Assistant Community Manager at Google, CAAug 2019 - Mar 2022

  • Successfully cultivated relationships with key members of the community, leading to an increase in customer satisfaction by 15%.
  • Worked closely with the marketing team to develop and execute promotional campaigns that increased foot traffic by 20%.
  • Successfully resolved conflict between customers on a regular basis, resulting in a decrease in complaints by 25%.
  • Regularly went above and beyond basic job duties, such as providing tours for potential new residents or helping out with special events. This led to an increase in positive feedback from customers.
  • Maintained up-to-date knowledge of Fair Housing laws and successfully handled all related inquiries/complaints.
  • Kept accurate records of daily transactions and updated resident files regularly, ensuring smooth operation of the office at all times.

Education


Associate of Arts in Communications at University of California, BerkeleySep 2014 - May 2019

I have learned how to communicate effectively with others, how to write and edit various types of communication materials, and how to use technology to create and distribute those materials.

Skills


  • Social media platforms
  • Community engagement
  • Marketing campaigns
  • Event planning and coordination
  • Public speaking and presentations
  • Writing and editing skills

Deidre Iley

deidre.iley@gmail.com | (775) 122-0125 | Seattle, WA

Summary


I am a Community Manager with over 3 years of experience. I have extensive experience in social media management, content creation, and community engagement. I am a strategic thinker and can think outside the box to come up with creative solutions to problems. I have a strong attention to detail and can keep track of multiple projects at one time. I am also an excellent communicator and have superb writing skills.

Experience


Community Manager at Google, WAApr 2022 - Present

  • Led a team of 4 community managers and increased online engagement by 15%.
  • Grew social media following by 10,000 in 6 months.
  • Implemented new customer service software that decreased response time by 2 days.
  • Negotiated with vendors to save the company $5,000 per month.
  • Wrote and implemented a new social media policy that improved employee compliance.

Assistant Community Manager at Facebook, WAJul 2019 - Mar 2022

  • Led a team of 5 community associates and successfully completed all tasks within the set timeframe.
  • Trained new hires on policies and procedures related to their position.
  • Consistently received high marks on customer satisfaction surveys for managing the property’s physical appearance, amenities, and events calendar.
  • Reduced resident turnover by 10% through proactive engagement with residents and addressing concerns in a timely manner.
  • Generated $5,000 in revenue through creative marketing initiatives targeting local businesses.

Education


Associate of Arts in Communications at Bellevue College, WASep 2015 - May 2019

I've learned how to communicate effectively with others, how to write and edit different types of documents, and how to use various forms of media to communicate a message.

Skills


  • Social media platforms
  • Community engagement
  • Content creation
  • Event planning and execution
  • Public speaking
  • Writing skills
  • Project management