Call Center
Writing a great call center resume is important because it is one of the first things a potential employer will see when they are considering you for a position. It is your opportunity to make a good first impression and sell yourself as the best candidate for the job.
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If you're looking for inspiration when it comes to drafting your own call center resume, look no further than the samples below. These resumes will help you highlight your experience and qualifications in the most effective way possible, giving you the best chance of landing the call center job you're after.
Resume samples
Calee Dothage
calee.dothage@gmail.com | (234) 268-6807 | 2216 S 3rd St, Saint Charles, MO 63303
Summary
I am a call center professional with over 1 year of experience. I have handled inbound and outbound calls for various companies and have provided excellent customer service. I am well-versed in handling customer queries and complaints, and can provide resolution within the required timeframe. I possess good communication skills, which helps me build rapport with customers easily. In addition, I am also proficient in using CRM software such as Salesforce to manage customer data effectively.
Experience
Call Center Manager at American Call Center, MOMar 2022 - Present
- Hired and trained a team of 50 customer service representatives.
- Implemented new customer retention strategies that decreased churn by 15%.
- Increased first call resolution rate from 70% to 85%.
- Negotiated with vendors to lower costs by 10%.
- Developed a training program that improved quality scores by 20 points.
- Led a department-wide initiative to reduce handle time by 30 seconds.
Call Center Supervisor at Mid-America Call Center, MOJul 2021 - Mar 2022
- Hired, trained and supervised a team of 15 customer service representatives.
- Increased departmental sales by 20% through effective coaching and development of staff.
- Implemented new call center software which resulted in a 25% increase in efficiency.
- Negotiated with vendors to secure lower costs for supplies and services.
- Resolved escalated customer complaints resulting in a 5% decrease in overall complaint volume.
- Wrote monthly performance reports for each employee detailing areas of improvement.
Education
High School Diploma at Parkway West High School, Ballwin, MOSep 2017 - May 2021
I've learned how to read and write, do math, and use computers.
Skills
- Customer service
- Patience
- Communication skills
- Active listening
- Problem solving
- Multi-tasking
- Time management
Amerra Caloca
amerra.caloca@gmail.com | (597) 046-0550 | Dallas, TX
Summary
I have over 1 year of experience in the call center industry. I am a motivated and professional individual who is able to provide excellent customer service. I have a strong work ethic and take pride in my work. I am also proficient in using computer systems and software programs.
Experience
Call Center Manager at AT&T, TXMay 2022 - Present
- Hired and trained a team of 50 customer service representatives.
- Implemented new call center software that increased efficiency by 15%.
- Negotiated with vendors to get lower prices on supplies and equipment.
- Resolved conflict among employees which improved morale by 20%.
- Developed a system for monitoring calls that reduced the average call time by 30 seconds.
- Consistently achieved monthly goals for number of calls answered, first call resolution rate, and average handle time.
Call Center Supervisor at Comcast, TXSep 2021 - Apr 2022
- Led a team of 12 customer service representatives who each handled an average of 60 calls per day.
- Trained new customer service representatives on company policies and procedures.
- Monitored call center metrics, such as abandoned calls and first call resolution rates.
- Implemented a new quality assurance program that improved customer satisfaction scores by 5%.
- Investigated and resolved complex customer complaints.
- Recognized by upper management for consistently meeting or exceeding departmental goals.
Education
High School Diploma at Highland Park High School, TXAug 2017 - May 2021
I've learned how to read, write, and do math.
Skills
- Communication
- Customer service
- Patience
- Problem solving
- Active listening
- Multi-tasking
- Time management