Business Relationship Manager

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Resume samples

Nikkie Magbitang

nikkie.magbitang@gmail.com | (747) 204-5114 | Portland, OR

Summary


I have over 5 years of experience as a Business Relationship Manager. In this role, I was responsible for maintaining and improving relationships between the company and its clients. I also provided support to other departments within the organization in order to ensure that they were able to meet their goals and objectives. Additionally, I developed and implemented strategies designed to improve customer satisfaction levels. Through my efforts, I was able to increase repeat business by 20%.

Experience


Business Relationship Manager at Company 1: Cascade Business News, ORMar 2022 - Present

  • Negotiated and created partnerships with 3 new business vendors, which saved the company an average of 20% on annual costs.
  • Led a team of 4 Business Analysts in creating process improvements for the Sales department, resulting in a 25% increase in sales productivity.
  • Managed a portfolio of 15 key accounts, generating $5M in revenue annually.
  • Wrote proposals to secure 2 major contracts worth $3M total over 3 years.
  • Successfully converted 5 high-risk clients into long-term partners, saving the company from losing over $250K per year.

Business Relationship Manager II at Company 2: The Oregonian, ORSep 2017 - Mar 2022

  • Negotiated and created contracts with vendors that resulted in a 15% cost reduction.
  • Partnered with senior leadership to create budgets for upcoming fiscal years that were accurate within 2%.
  • Led the development of a new CRM system which was completed under budget and ahead of schedule by 4 months.
  • Chaired the Business Relationship Management committee which successfully implemented 12 process improvements across departments.
  • Managed a team of 5 business analysts who provided support to 10 different business units.
  • Wrote proposals for 3 major projects that were approved, resulting in an increase in departmental budget by 20%.

Education


Bachelor of Science in Business Administration at University of OregonAug 2013 - May 2017

Some skills I've learned are: time management, organization, critical thinking, problem solving, and effective communication.

Skills


  • Communication
  • Interpersonal skills
  • Presentation skills
  • Negotiation skills
  • Relationship management
  • Business acumen
  • Analytical and problem solving abilities

Nelda Hasty

nelda.hasty@gmail.com | (250) 802-3907 | Chattanooga, TN

Summary


I am a Business Relationship Manager with over 5 years of experience. I have helped businesses to develop and maintain positive relationships with their clients. I have excellent communication and interpersonal skills, which have allowed me to build strong working relationships with clients and colleagues alike. I am able to effectively manage multiple projects simultaneously while meeting deadlines.

Experience


Business Relationship Manager at Blue Cross Blue Shield of Tennessee, TNJun 2022 - Present

  • Negotiated and created partnerships with 3 new business clients, which increased company revenue by 15%.
  • Wrote proposals for 5 potential new clients that generated $2 million in new business.
  • Managed a team of 4 account managers who oversaw relationships with 30 key accounts.
  • Grew the client base by 20% through effective relationship management and targeted marketing initiatives.
  • Successfully upsold additional products and services to 80% of existing clients.
  • Achieved quarterly sales targets for the past 2 years consecutively.

Business Relationship Manager II at Unum, TNSep 2017 - May 2022

  • Successfully managed relationships with 100+ clients, resulting in repeat business and positive feedback.
  • Grew revenue by 20% YoY through effective account management.
  • Achieved 95% customer satisfaction rating, exceeding departmental goal of 90%.
  • Consistently delivered high-quality work that met or exceeded client expectations.
  • Managed a team of 4 direct reports and 10 indirect reports.

Education


Bachelor of Science in Business Administration at The University of Tennessee, KnoxvilleSep 2013 - May 2017

I have learned how to manage my time, resources and money while studying Bachelor of Science in Business Administration.

Skills


  • Communication
  • Business Acumen
  • Relationship Management
  • Problem Solving
  • Organizational Skills
  • Negotiation Skills
  • Conflict Resolution