Business Relationship Manager
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Resume samples
Nikkie Magbitang
nikkie.magbitang@gmail.com | (747) 204-5114 | Portland, OR
Summary
I have over 5 years of experience as a Business Relationship Manager. In this role, I was responsible for maintaining and improving relationships between the company and its clients. I also provided support to other departments within the organization in order to ensure that they were able to meet their goals and objectives. Additionally, I developed and implemented strategies designed to improve customer satisfaction levels. Through my efforts, I was able to increase repeat business by 20%.
Experience
Business Relationship Manager at Company 1: Cascade Business News, ORMar 2022 - Present
- Negotiated and created partnerships with 3 new business vendors, which saved the company an average of 20% on annual costs.
- Led a team of 4 Business Analysts in creating process improvements for the Sales department, resulting in a 25% increase in sales productivity.
- Managed a portfolio of 15 key accounts, generating $5M in revenue annually.
- Wrote proposals to secure 2 major contracts worth $3M total over 3 years.
- Successfully converted 5 high-risk clients into long-term partners, saving the company from losing over $250K per year.
Business Relationship Manager II at Company 2: The Oregonian, ORSep 2017 - Mar 2022
- Negotiated and created contracts with vendors that resulted in a 15% cost reduction.
- Partnered with senior leadership to create budgets for upcoming fiscal years that were accurate within 2%.
- Led the development of a new CRM system which was completed under budget and ahead of schedule by 4 months.
- Chaired the Business Relationship Management committee which successfully implemented 12 process improvements across departments.
- Managed a team of 5 business analysts who provided support to 10 different business units.
- Wrote proposals for 3 major projects that were approved, resulting in an increase in departmental budget by 20%.
Education
Bachelor of Science in Business Administration at University of OregonAug 2013 - May 2017
Some skills I've learned are: time management, organization, critical thinking, problem solving, and effective communication.
Skills
- Communication
- Interpersonal skills
- Presentation skills
- Negotiation skills
- Relationship management
- Business acumen
- Analytical and problem solving abilities
Nelda Hasty
nelda.hasty@gmail.com | (250) 802-3907 | Chattanooga, TN
Summary
I am a Business Relationship Manager with over 5 years of experience. I have helped businesses to develop and maintain positive relationships with their clients. I have excellent communication and interpersonal skills, which have allowed me to build strong working relationships with clients and colleagues alike. I am able to effectively manage multiple projects simultaneously while meeting deadlines.
Experience
Business Relationship Manager at Blue Cross Blue Shield of Tennessee, TNJun 2022 - Present
- Negotiated and created partnerships with 3 new business clients, which increased company revenue by 15%.
- Wrote proposals for 5 potential new clients that generated $2 million in new business.
- Managed a team of 4 account managers who oversaw relationships with 30 key accounts.
- Grew the client base by 20% through effective relationship management and targeted marketing initiatives.
- Successfully upsold additional products and services to 80% of existing clients.
- Achieved quarterly sales targets for the past 2 years consecutively.
Business Relationship Manager II at Unum, TNSep 2017 - May 2022
- Successfully managed relationships with 100+ clients, resulting in repeat business and positive feedback.
- Grew revenue by 20% YoY through effective account management.
- Achieved 95% customer satisfaction rating, exceeding departmental goal of 90%.
- Consistently delivered high-quality work that met or exceeded client expectations.
- Managed a team of 4 direct reports and 10 indirect reports.
Education
Bachelor of Science in Business Administration at The University of Tennessee, KnoxvilleSep 2013 - May 2017
I have learned how to manage my time, resources and money while studying Bachelor of Science in Business Administration.
Skills
- Communication
- Business Acumen
- Relationship Management
- Problem Solving
- Organizational Skills
- Negotiation Skills
- Conflict Resolution