Top 12 Travel Assistant Skills to Put on Your Resume
The world keeps moving. So do travelers. A sharp travel assistant rides that momentum with a resume that signals real-world competence, practical tools, and calm-in-the-storm judgment. These 12 skills—technical, human, operational—paint a profile that gets noticed and hired.
Travel Assistant Skills
- Amadeus
- Sabre
- Galileo
- Worldspan
- Multilingual
- Itinerary Planning
- Customer Service
- Microsoft Office
- CRM Software
- Budget Management
- Problem-Solving
- Time Management
1. Amadeus
Amadeus is a global distribution and travel technology platform used to search, book, ticket, and manage travel. Flights, hotels, cars, rail—one ecosystem. One backbone for complex itineraries.
Why It's Important
It delivers live availability, negotiated fares, ancillaries, queues, and reporting in one place. That means faster bookings, fewer errors, and smoother trip management when plans twist mid-journey.
How to Improve Amadeus Skills
Level up by going beyond simple lookups. Master cryptic commands and the graphical interface. Build comfort with PNR creation, fare construction, reissues, exchanges, EMDs, and schedule change handling. Use queues intelligently for ticketing deadlines, waitlists, and service follow-ups. Practice with mock bookings, then handle complex multi-city and mixed-cabin cases. Learn corporate profiles, SSR/OSI usage, and airline policies. Keep keyboard shortcuts close. Track updates, NDC content, and supplier rules—things shift quickly.
How to Display Amadeus Skills on Your Resume
2. Sabre
Sabre is a major GDS used by agencies and corporate travel teams to research, price, ticket, and service air, hotel, and car content with speed and consistency.
Why It's Important
Real-time inventory, robust pricing tools, and dependable servicing workflows save time and prevent costly mistakes. Clients feel it when disruptions hit and you resolve them in minutes.
How to Improve Sabre Skills
Drill core formats until they’re muscle memory. Build and modify PNRs without hesitation. Work confidently with refunds, exchanges, bulk ticketing, and ancillaries. Use pricing commands and rule qualifiers to secure the right fare the first time. Automate routine tasks with scripts where available. Maintain queue hygiene. Learn disruption playbooks: misconnections, cancellations, IRROPS waivers. Keep up with new content sources and airline policies. Speed matters—accuracy more.
How to Display Sabre Skills on Your Resume
3. Galileo
Galileo (part of Travelport) is a GDS platform used to book air, hotel, car, and other travel services, with strong tools for pricing and servicing across markets.
Why It's Important
It expands content reach and gives agencies flexibility in sourcing options, fares, and rules—key when a single system can’t satisfy every scenario.
How to Improve Galileo Skills
Get fluent with segment builds, fare displays, rule reads, and ticketing flows. Work through itinerary changes, exchanges, and refunds until they feel routine. Learn vendor-specific nuances, SSR/OSI best practices, and corporate policy tagging. Use productivity features and bookmark frequently used entries. Test multi-carrier journeys and mixed fare brands. Keep notes on common waiver codes and schedule-change handling—future you will thank you.
How to Display Galileo Skills on Your Resume
4. Worldspan
Worldspan (also part of Travelport) is a GDS trusted for efficient air, hotel, and car bookings and reliable workflows for corporate and leisure travel.
Why It's Important
Diverse content and fast pricing let you compare options quickly and adhere to policy without bogging down the traveler.
How to Improve Worldspan Skills
Refine your command set for building PNRs, pricing with qualifiers, and issuing or reissuing tickets. Practice split PNRs, name changes where permitted, and group handling. Maintain sharp queue processes to avoid ticketing and schedule-change mishaps. Explore profiles, remarks, and data capture fields for compliance. Keep a quick-reference list of common airlines’ rules. Smooth, repeatable execution beats improvisation when the clock is ticking.
How to Display Worldspan Skills on Your Resume
5. Multilingual
Being multilingual means you can communicate, read, and assist across languages—bridging cultural gaps and easing stressful moments for travelers far from home.
Why It's Important
Clear communication shortens resolution time, builds trust, and unlocks local options that monolingual service can miss. A missed nuance can cost a flight.
How to Improve Multilingual Skills
Practice daily, even in sprints. Build glossaries of travel terms, airline jargon, and emergency phrasing. Shadow native content—radio, TV, airport announcements—to get the rhythm. Use role-play scenarios: lost baggage calls, visa queries, hotel overbooking. Learn politeness formulas and cultural norms, not just vocabulary. Keep a personal phrasebook by destination. Small, steady reps win.
How to Display Multilingual Skills on Your Resume
6. Itinerary Planning
Itinerary planning turns sprawling options into a coherent flow: flights that connect, rooms that fit, transfers that don’t strand anyone, and activities that match energy levels and budgets.
Why It's Important
Good planning reduces friction. Great planning anticipates it. You save hours, sidestep costs, and shape a trip that feels effortless to the traveler.
How to Improve Itinerary Planning Skills
Centralize bookings and confirmations in a single itinerary tool. Compare routes with multi-modal planners for sane connections. Use Google Travel, TripIt, or similar organizers to consolidate details. Layer in real-time flight and weather data to build buffers where risk lives. Pull local calendars for events, holidays, and closures. Create flexible options—Plan A, Plan B, sometimes C. Add clear notes: check-in windows, baggage rules, visa or entry requirements. The difference is in the details.
How to Display Itinerary Planning Skills on Your Resume
7. Customer Service
Customer service is the voice, the tempo, the follow-through. It’s answering before the traveler has to ask—and fixing what breaks with zero drama.
Why It's Important
Travel is emotional. Clear updates, fast solutions, and a human tone turn delays and detours into manageable hiccups rather than trip-ruining sagas.
How to Improve Customer Service Skills
Listen actively and mirror back what matters. Personalize: know preferences, loyalty numbers, seat choices, quiet hours. Communicate early when anything shifts—don’t wait for a complaint. Keep SLAs for response times and stick to them. Train for empathy and de-escalation. After resolution, follow up to close the loop and capture feedback. Systems help, but it’s the habit of care that shines through.
How to Display Customer Service Skills on Your Resume
8. Microsoft Office
Microsoft Office (now largely under the Microsoft 365 umbrella) covers Word, Excel, PowerPoint, Outlook, Teams, and OneNote—the daily toolkit for documentation, budgeting, communication, and collaboration.
Why It's Important
It’s where itineraries live, budgets get checked, updates are shared, and stakeholders stay aligned. A tidy system saves hours.
How to Improve Microsoft Office Skills
Create reusable templates for itineraries, trip briefs, duty of care checklists, and expense summaries. Build Excel sheets with data validation, pivot tables, and quick charts to monitor spend and savings. Automate reminders and confirmations with Power Automate where available. Use Outlook rules and categories to track urgent items. Keep a shared OneNote or Teams space for each traveler or group. Secure sensitive data with permissions and password protection. It’s the subtle workflow tweaks that add up.
How to Display Microsoft Office Skills on Your Resume
9. CRM Software
CRM software stores traveler profiles, preferences, trip history, communications, and open tasks. One source of truth for relationship memory.
Why It's Important
Personalization becomes simple. Follow-ups never slip. Data turns into smarter recommendations and cleaner reporting.
How to Improve CRM Software Skills
Define clean data standards—no messy duplicates. Tag preferences and policy constraints consistently. Build automated touchpoints for pre-trip checks, on-trip alerts, and post-trip feedback. Connect the CRM to booking tools where possible to reduce manual entry. Use dashboards to monitor open cases, SLAs, and traveler satisfaction. Review workflows quarterly and prune what no longer serves.
How to Display CRM Software Skills on Your Resume
10. Budget Management
Budget management means planning, tracking, and adjusting spend so trips meet goals without financial drift.
Why It's Important
Budgets protect the traveler and the business. Money saved can mean an extra night’s rest, a safer transfer, or fewer compromises.
How to Improve Budget Management Skills
Start with a clear estimate by category: air, hotel, ground, meals, incidentals. Use negotiated rates and preferred suppliers when available. Track expenses in real time—mobile entry reduces gaps. Set alerts for overages and flag exceptions with short notes. Compare forecast vs. actual after each trip and refine templates. Hunt for flexible fares that reduce change fees when plans are fluid. Small optimizations compound across a program.
How to Display Budget Management Skills on Your Resume
11. Problem-Solving
Problem-solving is the craft of turning chaos—cancellations, visa snags, lost bags—into step-by-step decisions that restore momentum.
Why It's Important
Trips go sideways. Your calm, methodical approach keeps people moving and costs contained.
How to Improve Problem-Solving Skills
Build playbooks for common disruptions and iterate them. Learn airline and hotel policies cold—waivers, goodwill rebooks, name rules. Gather the facts fast, prioritize the critical path, and communicate options clearly. Debrief after incidents to capture lessons. Keep a short list of backup suppliers by city and region. Practice scenario drills so the first time isn’t the real time.
How to Display Problem-Solving Skills on Your Resume
12. Time Management
Time management is juggling bookings, authorizations, traveler questions, and sudden changes without dropping what matters.
Why It's Important
Timelines in travel are unforgiving. Miss a window, pay a fee, or lose a seat. Precision counts.
How to Improve Time Management Skills
Sort tasks by urgency and impact using an Eisenhower-style matrix. Block calendar time for queue work, ticketing deadlines, and proactive checks. Use checklists for routine flows to avoid misses. Batch communications, but keep rapid-response channels for emergencies. Set personal SLAs and track them. Review your day’s plan the evening prior; reset each morning. Protect deep-focus windows—your future self will nod in approval.
How to Display Time Management Skills on Your Resume
