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15 Table Games Dealer Interview Questions (With Example Answers)

It's important to prepare for an interview in order to improve your chances of getting the job. Researching questions beforehand can help you give better answers during the interview. Most interviews will include questions about your personality, qualifications, experience and how well you would fit the job. In this article, we review examples of various table games dealer interview questions and sample answers to some of the most common questions.

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Common Table Games Dealer Interview Questions

What experience do you have dealing table games?

An interviewer would ask this question to get a sense of the applicant's customer service skills and ability to handle money. It is important for a table games dealer to have good customer service skills in order to keep customers happy and coming back. They also need to be able to handle money well in order to avoid mistakes and keep track of the game.

Example: “I have been dealing table games for over 10 years. I have experience with all types of table games, including blackjack, poker, roulette, and craps. I am familiar with all of the rules and regulations governing these games, and I am able to provide an enjoyable and safe gaming experience for all players.”

An interviewer might ask "What are some of the most popular table games that you have dealt?" to a/an Table Games Dealer in order to get a sense of the applicant's experience and expertise. It is important to be able to answer this question in order to demonstrate that you have the necessary skills and knowledge for the position.

Example: “Some of the most popular table games that I have dealt are blackjack, roulette, and craps.”

How do you deal with difficult or challenging customers?

An interviewer might ask "How do you deal with difficult or challenging customers?" to a/an Table Games Dealer in order to gauge the individual's customer service skills. Dealing with difficult or challenging customers is an important skill for Table Games Dealers, as they must be able to provide excellent customer service despite any challenges that may arise.

Example: “There are a few ways to deal with difficult or challenging customers. The first is to try and understand where they are coming from and what their needs are. Once you have done this, you can then try to find a way to meet their needs without compromising your own position. If this is not possible, then you may need to be firm with them and explain that you cannot do what they are asking. Sometimes, it is also necessary to escalate the issue to a supervisor or manager in order to get the resolution that the customer is looking for.”

What is your approach to managing money and chips while dealing table games?

An interviewer would ask this question to a table games dealer to gauge their understanding of the game and their ability to manage money and chips while dealing. This is important because it shows whether the dealer is able to keep track of the game and manage the money properly.

Example: “When it comes to managing money and chips while dealing table games, my approach is two-fold. First and foremost, I always make sure that the chips are properly accounted for and that all transactions are accurately recorded. Secondly, I keep a close eye on the money in the till and on the table itself, making sure that it is all accounted for at the end of each shift.”

What are some of the most common mistakes that new dealers make?

There are a few reasons why an interviewer might ask this question. First, they want to see if you have any experience dealing table games. Second, they want to see if you know what some of the most common mistakes new dealers make are. This is important because it shows that you are knowledgeable about the job and that you are able to avoid making some of the same mistakes that other dealers make.

Example: “The most common mistakes that new dealers make are:

1. Not paying enough attention to the game and missing cues from the players
2. Making incorrect payouts
3. Not keeping an accurate count of the chips
4. Dealing the cards incorrectly
5. Making mistakes in the rules of the game”

How do you handle it when players get upset or angry?

One reason an interviewer might ask how a table games dealer handles players who get upset or angry is to gauge their customer service skills. It is important for dealers to be able to handle difficult situations with grace and tact in order to maintain a positive environment for all players. Additionally, this question can reveal how well the dealer handles stress and pressure, both of which are common in the casino industry.

Example: “When players get upset or angry, I remain calm and professional. I understand that they are experiencing strong emotions and I do my best to diffuse the situation. I may offer them a drink or a snack, and I always try to listen to their concerns. If necessary, I will ask for help from a supervisor or security.”

What is your experience with casino promotions and events?

The interviewer is trying to gauge the applicant's customer service skills and ability to promote the casino's events. It is important for the Table Games Dealer to be able to provide excellent customer service and be able to promote the casino's events in order to bring in more business.

Example: “I have worked with casino promotions and events for over 10 years. I have experience coordinating and executing promotional events, as well as managing event budgets. I am familiar with the various types of casino promotions and events, and have a good understanding of how to make them successful. I am also experienced in working with the media to promote events and generate publicity.”

How do you deal with customers who are intoxicated?

An interviewer would ask this question to a table games dealer to gauge their ability to handle difficult situations. This is important because it is a key skill for a table games dealer. They need to be able to remain calm and professional when dealing with customers who are intoxicated.

Example: “If a customer appears to be intoxicated, the dealer will take appropriate measures to ensure the safety of the customer and other guests. This may include asking the customer to leave the premises or refusing to serve them any further alcoholic beverages.”

What are some of the most common questions that players ask you?

There could be a number of reasons why an interviewer would ask this question to a table games dealer. It could be to gauge the level of customer service that the dealer is able to provide, or to get a sense of how well the dealer is able to handle questions from players. It is also possible that the interviewer is looking to see if the dealer is able to think on their feet and come up with creative solutions to common problems that players may have. Whatever the reason, it is important for the dealer to be able to answer this question in a way that shows they are knowledgeable about the games they are dealing and that they are able to provide excellent customer service.

Example: “Some of the most common questions that players ask Table Games Dealers are:
-What are the rules of the game?
-How do I place a bet?
-What is the house edge?
-What is the pay out for this bet?
-Can I touch my cards?”

How do you upsell customers on additional services or products?

The interviewer is trying to assess the Table Games Dealer's ability to sell additional services or products to customers. This is important because it can help increase revenue for the company.

Example: “There are a few ways to upsell customers on additional services or products. One way is to simply ask them if they would like to add anything else to their purchase. Another way is to offer them discounts or coupons for adding additional items to their order. Finally, you can try to cross-sell related products by showing them how the additional item would complement what they are already buying.”

What is your experience with casino comps and VIP programs?

An interviewer might ask this question to a table games dealer to gauge their understanding of casino customer loyalty programs and how they work to reward VIP guests. This question is important because it can help the interviewer determine if the table games dealer is familiar with how these programs work and how they can be used to provide excellent customer service.

Example: “I have worked in the casino industry for over 10 years and have extensive experience with casino comps and VIP programs. I have a thorough understanding of how these programs work and how to best utilize them to benefit both the casino and the player. I am also familiar with the various types of players that typically use these programs and can tailor my service to meet their needs.”

How do you deal with slow periods during your shift?

There are a few reasons why an interviewer might ask a table games dealer how they deal with slow periods during their shift. First, it can be a way to gauge the person's ability to stay calm and focused under pressure. Second, it can be a way to see how the person deals with boredom or down-time. Finally, it can give the interviewer some insight into the person's customer service skills. For example, if the person says they use the down-time to chat with customers and get to know them better, this shows that they are focused on providing excellent customer service.

Example: “There are a few ways to deal with slow periods during your shift. One way is to stay busy by cleaning the area around you, straightening up any chips or cards that may be out of place, and generally keeping the area tidy. Another way is to chat with the other dealers or employees in the area, catching up on personal news or discussing current events. Finally, you can use slow periods as an opportunity to brush up on your game knowledge or practice your dealing skills.”

How do you stay alert and focused during long shifts?

An interviewer would ask "How do you stay alert and focused during long shifts?" to a/an Table Games Dealer because it is important for the Table Games Dealer to be able to stay alert and focused during their long shifts.

Example: “There are a few things that I do to stay alert and focused during long shifts. First, I make sure to eat healthy foods and stay hydrated throughout my shift. I also take breaks when I can to move around and get some fresh air. Additionally, I try to keep my mind active by talking to other employees and customers, and by playing games or doing puzzles when things are slow.”

What is your experience with casino security procedures?

The interviewer is asking this question to determine if the applicant has the necessary skills and knowledge to perform the job duties of a table games dealer. This is important because table games dealers are responsible for the security of the casino's money and property while also ensuring the fair play of the game.

Example: “I have worked with casino security procedures for many years and am very familiar with them. I have helped to develop and implement security procedures for both small and large casinos. I am also familiar with the law enforcement procedures that are in place in many jurisdictions, and have worked closely with law enforcement on several occasions.”

What are some of your own personal tips for success when dealing table games?

There are a few reasons why an interviewer might ask this question. First, they want to know if you have any personal tips or strategies for success when dealing table games. This is important because it shows that you are knowledgeable and experienced in the field. It also shows that you are willing to share your own personal tips and advice with others, which is a valuable quality in a table games dealer.

Second, the interviewer may be interested in your personal opinion on how to be successful when dealing table games. This is important because it shows that you are thoughtful and have considered the best ways to succeed in this career. It also shows that you are open to new ideas and willing to share your own thoughts and experiences with others.

Third, the interviewer may be looking for specific tips or strategies that you use when dealing table games. This is important because it shows that you have a system or method that you use to be successful. It also shows that you are willing to share your system with others, which is a valuable quality in a table games dealer.

In conclusion, the interviewer may ask this question for one or more of the reasons mentioned above. It is important to be prepared to answer this question in a way that shows you are knowledgeable, experienced, and willing to share your own personal tips and advice with others.

Example: “1. Maintain a professional attitude at all times. This means being courteous and respectful to both players and co-workers, and maintaining a calm demeanor even in high-pressure situations.

2. Stay focused and alert at all times. This means being aware of what is happening around you at the table, and being able to make quick decisions when necessary.

3. Be accurate and efficient in your dealing. This means knowing the proper procedures for each game you are dealing, and being able to execute them quickly and correctly.

4. Be honest and trustworthy. This is perhaps the most important quality for a table games dealer, as you are handling large amounts of money on a regular basis. Players need to be able to trust that you will deal fairly and honestly, and that their money is safe in your hands.”

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