Top 12 Police Dispatcher Skills to Put on Your Resume
Crafting an impactful resume is crucial for aspiring police dispatchers, and highlighting the right set of skills can significantly enhance your chances of securing the position. This article outlines the top 12 skills you should showcase on your resume to demonstrate your capability and readiness for the demanding yet rewarding role of a police dispatcher.
Police Dispatcher Skills
- CAD (Computer-Aided Dispatch)
- NCIC (National Crime Information Center)
- EMD Certification (Emergency Medical Dispatch)
- Multi-line Telephony
- TTY/TDD (Telecommunications Device for the Deaf)
- Radio Communication
- Crisis Intervention
- Geographic Information Systems (GIS)
- Incident Command System (ICS)
- Bilingual Proficiency
- Typing Speed (WPM)
- RIMS (Records Information Management System)
1. CAD (Computer-Aided Dispatch)
CAD (Computer-Aided Dispatch) is a software system used by emergency dispatch centers, including police dispatchers, to efficiently manage and log emergency calls, dispatch units, track their locations and status, and store incident details.
Why It's Important
CAD is crucial for police dispatchers as it streamlines the process of receiving, prioritizing, and dispatching emergency responses, enhancing the efficiency and accuracy of law enforcement's response to incidents, ensuring rapid and coordinated action.
How to Improve CAD (Computer-Aided Dispatch) Skills
Improving CAD (Computer-Aided Dispatch) systems for police dispatchers involves several steps aimed at enhancing efficiency, accuracy, and user-friendliness. Here's a brief guide:
Upgrade Software and Hardware: Ensure the CAD system runs on up-to-date software and robust hardware for optimal performance. FCC recommendations can guide infrastructure improvements.
Integrate with Other Systems: Link the CAD system with other crucial systems (e.g., records management systems (RMS), automatic vehicle location (AVL), and national databases) for seamless information sharing. The National Emergency Number Association (NENA) provides standards for such integrations.
Enhance User Training: Regularly train dispatchers on the latest features and best practices in CAD operation. The Association of Public-Safety Communications Officials (APCO) offers training and certification programs.
Implement User Feedback Loops: Establish mechanisms for dispatchers to provide feedback on the CAD system, ensuring continuous improvement. International Academies of Emergency Dispatch (IAED) can offer methodologies for feedback implementation.
Adopt Advanced Technologies: Incorporate advanced technologies like AI and machine learning for predictive analytics and automation, improving response times and decision-making. Explore resources like IBM’s Public Safety solutions for technology insights.
Ensure System Redundancy: Have backup systems and protocols in place to ensure CAD functionality during system failures or disasters. The Department of Homeland Security (DHS) provides guidelines on creating resilient public safety systems.
By focusing on these areas, police dispatchers can significantly improve the efficiency and effectiveness of their CAD systems.
How to Display CAD (Computer-Aided Dispatch) Skills on Your Resume
2. NCIC (National Crime Information Center)
The National Crime Information Center (NCIC) is a computerized index of criminal justice information (e.g., criminal record history information, fugitives, stolen properties, missing persons) that law enforcement agencies across the United States can access 24 hours a day. For a police dispatcher, it serves as a crucial tool to quickly obtain or enter information relevant to law enforcement operations and investigations.
Why It's Important
The NCIC is crucial for a Police Dispatcher because it provides immediate access to a nationwide database of critical information (such as criminal records, wanted persons, stolen properties, and missing persons), enhancing the efficiency and safety of law enforcement operations.
How to Improve NCIC (National Crime Information Center) Skills
Improving the National Crime Information Center (NCIC) system, particularly from a police dispatcher's perspective, involves enhancing accuracy, access, and training. Here are concise strategies:
Regular Training: Ensure dispatchers undergo regular, updated training sessions on NCIC usage, focusing on data entry and query accuracy. NCIC Training
Access Improvement: Streamline access protocols to ensure quick and secure retrieval of information, considering the use of more user-friendly interfaces. NCIC Access Security Requirements
Data Accuracy: Implement routine checks and audits to validate the information within NCIC, encouraging dispatchers to report discrepancies immediately. NCIC Operational and Transaction Standards
Technology Integration: Integrate advanced technology, such as AI and machine learning, for predictive analytics and to flag data anomalies. Law Enforcement Technology
Interagency Collaboration: Enhance collaboration between agencies to ensure comprehensive and up-to-date information sharing. Interagency Data Sharing
By focusing on these areas, police dispatchers can contribute significantly to the efficiency and reliability of the NCIC system.
How to Display NCIC (National Crime Information Center) Skills on Your Resume
3. EMD Certification (Emergency Medical Dispatch)
EMD Certification (Emergency Medical Dispatch) is a specialized training and certification process for dispatchers, including police dispatchers, that equips them with the knowledge and skills to effectively handle and prioritize emergency medical calls, provide pre-arrival instructions, and support callers until emergency medical services arrive.
Why It's Important
EMD Certification is crucial for Police Dispatchers as it equips them with the knowledge and skills to efficiently handle medical emergencies, providing critical pre-arrival instructions and ensuring timely and appropriate response, ultimately enhancing the safety and survival of those in need.
How to Improve EMD Certification (Emergency Medical Dispatch) Skills
Improving Emergency Medical Dispatch (EMD) Certification, especially for a Police Dispatcher, involves a combination of continuous education, practical experience, and leveraging technology-focused tools. Here’s a concise guide:
Continuous Education: Engage in ongoing professional development through accredited EMD courses.
Hands-On Training: Participate in scenario-based training sessions that simulate real-life emergencies, enhancing decision-making skills under pressure.
Technology Utilization: Familiarize with the latest dispatch technology to improve response times and communication clarity.
Quality Assurance: Join programs that focus on quality assurance in emergency communications, ensuring adherence to best practices and protocols.
Feedback and Improvement: Regularly review call and response data to identify areas for improvement, and adjust protocols accordingly.
Networking and Collaboration: Engage with professional networks and forums for EMDs to exchange knowledge and strategies.
These steps, complemented by a commitment to excellence and empathy, will significantly enhance a Police Dispatcher’s EMD certification and performance.
How to Display EMD Certification (Emergency Medical Dispatch) Skills on Your Resume
4. Multi-line Telephony
Multi-line Telephony for a Police Dispatcher is a communication system that allows the dispatcher to manage and coordinate multiple phone lines simultaneously, enabling efficient handling of incoming calls, emergency requests, and coordination with law enforcement personnel.
Why It's Important
Multi-line telephony is crucial for a police dispatcher because it enables handling multiple calls simultaneously, ensuring swift response to emergencies and efficient coordination of police resources.
How to Improve Multi-line Telephony Skills
To improve multi-line telephony for police dispatchers, focus on these key areas:
Training: Ensure dispatchers receive comprehensive training on managing multiple lines efficiently and prioritizing calls based on urgency. National Emergency Number Association (NENA) offers resources and training programs.
Technology Upgrade: Implement advanced telephony systems that support features like call prioritization, easy line switching, and integration with computer-aided dispatch (CAD) systems. Companies like Avaya and Cisco offer specialized solutions.
Standard Operating Procedures (SOPs): Develop clear SOPs for handling multiple calls, including guidelines for prioritization, escalation, and documentation. The International Academies of Emergency Dispatch (IAED) provides guidelines and protocols.
Stress Management: Provide dispatchers with training and resources for stress management, recognizing that handling multiple emergency calls simultaneously can be overwhelming. Resources are available through The Healthy Dispatcher for coping strategies.
Simulation Training: Use simulation-based training tools to mimic real-life scenarios, allowing dispatchers to practice and improve their multitasking and decision-making skills in a controlled environment. APCO International offers courses and resources that include simulation training.
Feedback and Continuous Improvement: Implement a feedback loop with dispatchers to identify challenges and areas for improvement in the multi-line telephony process. Continuous improvement frameworks can be found through Lean Six Sigma methodologies.
Improving multi-line telephony for police dispatchers involves a comprehensive approach that includes technology upgrades, specialized training, and organizational support to manage the complexities and pressures of emergency communications effectively.
How to Display Multi-line Telephony Skills on Your Resume
5. TTY/TDD (Telecommunications Device for the Deaf)
TTY/TDD (Telecommunication Device for the Deaf) is a communication system used by police dispatchers to send and receive text messages over telephone lines, allowing them to communicate directly with individuals who are deaf or hard of hearing.
Why It's Important
TTY/TDD is crucial for a Police Dispatcher because it ensures that individuals who are deaf, hard of hearing, or have a speech impairment can communicate effectively in emergencies, thereby providing equal access to vital police services and support.
How to Improve TTY/TDD (Telecommunications Device for the Deaf) Skills
Improving TTY/TDD communication for Police Dispatchers involves several key steps:
- Training: Ensure dispatchers undergo comprehensive TTY/TDD training focused on understanding the deaf community and mastering the technology.
- Regular Practice: Implement regular practice sessions to maintain skills and fluency in TTY/TDD communication.
- Technology Upgrades: Keep the TTY/TDD equipment and software up to date to ensure compatibility and efficiency.
- Clear Procedures: Develop and maintain clear procedures for TTY/TDD calls, ensuring dispatchers know how to handle these communications effectively.
- Accessibility Audits: Conduct regular audits of your TTY/TDD system to identify and address any accessibility barriers.
By focusing on these areas, Police Dispatchers can significantly improve their TTY/TDD communication capabilities, ensuring effective and efficient service for the deaf and hard-of-hearing community.
How to Display TTY/TDD (Telecommunications Device for the Deaf) Skills on Your Resume
6. Radio Communication
Radio communication, in the context of a police dispatcher, refers to the use of electromagnetic waves to transmit voice and data messages between the dispatcher and police officers in the field, enabling real-time coordination and response to incidents.
Why It's Important
Radio communication is crucial for police dispatchers as it enables rapid, reliable, and coordinated communication among officers and emergency responders, ensuring efficient incident response and public safety.
How to Improve Radio Communication Skills
To improve radio communication for a Police Dispatcher, focus on the following key areas:
Clarity of Speech: Speak clearly and concisely, avoiding jargon not understood by all parties. Effective Communication Techniques
Equipment Upgrade: Regularly update and maintain communication equipment for better signal quality. Radio Equipment Maintenance
Signal Boost: Use repeaters to extend radio coverage, ensuring communication is possible over larger areas. Understanding Repeaters
Interference Reduction: Identify and minimize sources of radio interference. Strategies may include adjusting frequencies or enhancing signal encryption. Reducing Radio Interference
Training: Conduct regular training sessions for dispatchers on optimal communication techniques and equipment use. Dispatcher Training Programs
Feedback Mechanism: Establish a feedback loop with field officers to continually adjust and improve communication strategies. Improving Police Communication
By focusing on these areas, a police dispatcher can significantly enhance the effectiveness and reliability of radio communication.
How to Display Radio Communication Skills on Your Resume
7. Crisis Intervention
Crisis intervention, in the context of a police dispatcher, involves immediate and effective response to an emergency call where the caller is in a state of acute emotional, mental, or physical distress. The dispatcher assesses the situation, provides initial support, and coordinates the necessary emergency services to address the crisis, ensuring safety and stabilizing the situation.
Why It's Important
Crisis intervention is crucial for a Police Dispatcher as it enables them to quickly assess and de-escalate emergency situations, provide immediate support and resources to those in distress, and ensure the safety of both the public and responding officers.
How to Improve Crisis Intervention Skills
Improving Crisis Intervention for a Police Dispatcher involves enhancing communication skills, deepening understanding of mental health issues, and fostering collaboration with emergency services and mental health professionals. Here's how to achieve these improvements concisely:
Enhance Communication Skills: Police Dispatchers should receive training in active listening and de-escalation techniques to effectively communicate with individuals in crisis. The International Academies of Emergency Dispatch offers courses and resources that can enhance these critical skills.
Understand Mental Health: Gaining a deeper understanding of mental health issues and how they can affect behavior is crucial. The National Alliance on Mental Illness (NAMI) provides resources and training that can help dispatchers recognize and appropriately respond to calls involving mental health crises.
Foster Collaboration: Establishing protocols for collaboration between dispatchers, emergency services, and mental health professionals ensures a coordinated response to crises. The Crisis Intervention Team (CIT) International offers guidance on creating effective partnerships to improve crisis intervention outcomes.
By focusing on these areas, Police Dispatchers can significantly enhance their ability to provide effective crisis intervention.
How to Display Crisis Intervention Skills on Your Resume
8. Geographic Information Systems (GIS)
Geographic Information Systems (GIS) is a technology that combines geographical data with computer-based analysis to support decision-making, mapping, and information management. For a Police Dispatcher, GIS enables the visualization of incidents, resources, and terrain on maps, optimizing response times and strategic planning.
Why It's Important
GIS is crucial for a Police Dispatcher as it enables real-time location tracking, efficient allocation of emergency services, and quick response to incidents by providing accurate and detailed geographic data, thus enhancing public safety and operational efficiency.
How to Improve Geographic Information Systems (GIS) Skills
Improving Geographic Information Systems (GIS) for a Police Dispatcher involves enhancing data accuracy, real-time updates, and integrating advanced analytics for better decision-making. Here's a concise guide:
Data Accuracy: Ensure the GIS database is regularly updated with accurate geographic and infrastructural information. This can be achieved through frequent data validation and incorporating community feedback.
Real-Time Updates: Implement systems for real-time data sharing from field officers and emergency responders. Technologies like GPS and mobile communication can provide instant updates on incidents and resource locations (ESRI).
Advanced Analytics: Use GIS software with advanced analytics capabilities to predict crime hotspots, optimize patrol routes, and manage resources efficiently. Machine learning models can analyze historical data to predict future events (Hexagon).
User Training: Regular training sessions for dispatchers and field officers on the latest GIS technologies and best practices can significantly improve operational efficiency. Online courses and webinars from platforms like Coursera or Udemy are valuable resources.
Integration with Other Systems: Ensure the GIS is seamlessly integrated with other systems used by the police department, such as Computer-Aided Dispatch (CAD) and Records Management Systems (RMS), for a unified operational picture (Motorola Solutions).
By focusing on these areas, police dispatchers can leverage GIS to improve response times, enhance situational awareness, and ultimately, ensure public safety more effectively.
How to Display Geographic Information Systems (GIS) Skills on Your Resume
9. Incident Command System (ICS)
The Incident Command System (ICS) is a standardized, hierarchical structure that allows for a cooperative response by multiple agencies to manage emergency incidents or planned events. For a Police Dispatcher, it provides a framework to efficiently coordinate and communicate information between various responders and agencies involved in the incident, ensuring effective resource allocation and incident resolution.
Why It's Important
The Incident Command System (ICS) is important for a Police Dispatcher because it provides a standardized approach to managing emergencies, ensuring clear communication, coordinated response, and effective resource allocation across multiple agencies.
How to Improve Incident Command System (ICS) Skills
Improving the Incident Command System (ICS) for a Police Dispatcher involves enhancing communication, coordination, and decision-making skills. Here are concise strategies:
Training and Education: Regular and advanced ICS training for dispatchers to ensure they are well-versed in ICS principles and practices. FEMA's ICS Resource Center offers comprehensive resources and courses.
Technology Utilization: Implement and leverage modern communication and information management systems that support ICS operations. APCO International provides insights into cutting-edge public safety communications technologies.
Exercise and Drills: Participate in regular ICS exercises and simulations to enhance real-world application skills and interagency coordination. The National Incident Management System (NIMS) Integration Center outlines guidelines for exercises.
Feedback and After-Action Reviews: Conduct thorough after-action reviews following incidents to identify areas for improvement and implement changes. The Homeland Security Exercise and Evaluation Program (HSEEP) offers templates and guides for conducting effective reviews.
Interagency Collaboration: Foster strong relationships with other emergency services and agencies to improve joint response efforts and shared understanding of roles within ICS. The National Response Framework (NRF) details how to integrate efforts across agencies.
By focusing on these areas, a Police Dispatcher can significantly enhance their effectiveness within the Incident Command System.
How to Display Incident Command System (ICS) Skills on Your Resume
10. Bilingual Proficiency
Bilingual proficiency for a police dispatcher refers to the ability to fluently speak, understand, read, and write in two languages, enabling effective communication and assistance to both English-speaking and non-English-speaking callers in emergency situations.
Why It's Important
Bilingual proficiency is crucial for a Police Dispatcher to effectively communicate with a diverse population, ensuring accurate and timely response to emergencies, enhancing community trust, and improving overall public safety.
How to Improve Bilingual Proficiency Skills
Improving bilingual proficiency, especially for roles like a Police Dispatcher, involves continuous learning and practical application. Here are concise steps to enhance your skills:
Take Formal Language Courses: Enroll in courses focusing on both general and specialized language skills pertinent to dispatching. Websites like Coursera and Duolingo offer language courses that can help.
Practice Regularly: Engage in conversation with native speakers or use language exchange platforms like Tandem to practice regularly.
Immerse Yourself: Listen to podcasts, watch movies, and read in your target language. Immersion is key to understanding nuances and slang, which is crucial for police dispatchers. Resources like Netflix for movies and Podcasts in Spanish can be useful.
Use Professional Vocabulary: Familiarize yourself with law enforcement terminology in both languages. The National Institute of Justice has resources that can be helpful.
Seek Feedback: Regularly ask for feedback from bilingual colleagues or through professional networks like LinkedIn to identify and work on your weak spots.
Simulate Scenarios: Practice dispatch scenarios in your second language to improve your ability to think and respond fluently under pressure.
Improving bilingual proficiency is an ongoing process that requires dedication, practice, and real-world application, particularly in high-stakes professions like police dispatching.
How to Display Bilingual Proficiency Skills on Your Resume
11. Typing Speed (WPM)
Typing speed, measured in Words Per Minute (WPM), is a critical skill for a police dispatcher, enabling them to quickly enter, retrieve, and communicate information during emergency and non-emergency situations.
Why It's Important
Typing speed (WPM) is crucial for a Police Dispatcher to quickly and accurately document and relay critical information during emergency situations, ensuring prompt response and effective communication.
How to Improve Typing Speed (WPM) Skills
To improve typing speed for a Police Dispatcher role, focus on the following concise steps:
Practice Regularly: Consistent practice is key. Use online platforms like TypingTest for daily exercises.
Learn Touch Typing: Master typing without looking at the keyboard. Keybr offers interactive lessons to improve muscle memory.
Focus on Accuracy: Speed will follow accuracy. Prioritize correct keystrokes over speed initially.
Use Typing Games: Engage with fun typing games on 10FastFingers to improve speed and accuracy in a stimulating way.
Monitor Progress: Keep track of your improvements and set goals. Use Typing.com for tests and progress tracking.
Ergonomics: Ensure your workstation is ergonomically set up for typing. Comfort reduces fatigue and increases speed.
Consistency and focused practice are paramount for improving typing speed effectively.
How to Display Typing Speed (WPM) Skills on Your Resume
12. RIMS (Records Information Management System)
RIMS (Records Information Management System) is a comprehensive digital system used by police dispatchers to store, manage, and retrieve various types of records and data related to law enforcement activities, such as incident reports, emergency calls, and investigation documents, facilitating efficient communication and information sharing within the police department.
Why It's Important
RIMS is crucial for a Police Dispatcher as it streamlines access to critical information (e.g., incident reports, warrants), enhances coordination with law enforcement agencies, and ensures accurate, swift communication and response during emergencies, thereby improving public safety and operational efficiency.
How to Improve RIMS (Records Information Management System) Skills
Improving a Records Information Management System (RIMS) for a Police Dispatcher involves focusing on key areas such as system integration, data accuracy, accessibility, security, and training. Here's a concise guide:
Integration: Ensure RIMS seamlessly integrates with other law enforcement and emergency response systems for real-time data sharing. Interoperability Standards by NIST provide guidelines for system integration.
Data Accuracy: Implement automated data entry tools and validation checks to minimize errors. Data Quality Management by DAMA International offers insights into best practices.
Accessibility: Enhance user interface design for easy navigation and ensure the system is accessible from various devices, especially in mobile contexts. User Interface Design Guidelines by Nielsen Norman Group can be applied.
Security: Apply robust cybersecurity measures to protect sensitive information, adhering to standards such as the Criminal Justice Information Services (CJIS) Security Policy.
Training: Provide continuous training for dispatchers on system features, data handling, and security practices. APCO International offers training resources tailored for public safety communications professionals.
By focusing on these areas, you can enhance the effectiveness, reliability, and security of a Records Information Management System for police dispatchers.
How to Display RIMS (Records Information Management System) Skills on Your Resume
