Top 12 Knowledge Manager Skills to Put on Your Resume

In today’s information-driven landscape, Knowledge Managers sit at the crossroads of people, process, and tech—turning scattered know‑how into findable, reusable assets that speed decisions and shrink confusion. Emphasizing the right skills on your resume signals you can shepherd information, shape habits, and keep knowledge flowing where it matters most.

Knowledge Manager Skills

1. SharePoint
2. Confluence
3. Knowledge-Capture
4. Taxonomy Development
5. Content Management
6. Information Architecture
7. Data Analysis
8. Collaboration Tools
9. Document Control
10. Knowledge Sharing
11. Workflow Automation
12. KM Standards

1. SharePoint

SharePoint is Microsoft’s platform for collaboration and document management—sites, libraries, lists, permissions, and automation—built to organize content and enable teams to work from a common source of truth.

Why It's Important

It offers a secure, centralized hub for storing, finding, and sharing information, with tight Microsoft 365 and Teams integration. That combination powers governance, version control, and search at scale.

How to Improve SharePoint Skills

Boost impact by shaping structure and habits, not just sites:

1. Structure and Metadata: Design site hierarchies, content types, and managed metadata. Use columns and consistent naming for precision search and tidy navigation.
2. Search Tuning: Curate result sources, promote key pages, enrich content with properties, and review query analytics to close findability gaps.
3. User Training: Short, targeted sessions. Show co-authoring, approvals, and how to file content correctly. Reinforce with quick reference guides.
4. Collaboration Features: Connect with Teams, enable co-authoring, use shared calendars and Lists, and introduce SharePoint Premium capabilities where appropriate.
5. Lifecycle and Audits: Run periodic content reviews. Archive or retire stale pages. Keep libraries lean and current.
6. Feedback Loops: Add page ratings or forms. Collect search misses. Iterate.
7. Security and Compliance: Right-size permissions, use sensitivity labels, and track access. Least privilege as a rule, not a wish.

Do this well and SharePoint turns from a file dump into a living knowledge fabric.

How to Display SharePoint Skills on Your Resume

2. Confluence

Confluence is a collaborative workspace where teams write, structure, and refine documentation—spaces, pages, templates, and workflows stitched together for ongoing knowledge capture.

Why It's Important

It centralizes living documents, discussions, and decisions, making organizational memory searchable and shared instead of scattered in inboxes and chats.

How to Improve Confluence Skills

1. Clear Information Architecture: Standardize space templates, page titles, and labels. Keep navigation predictable. Less sprawl, more signal.
2. Engagement: Wire notifications into your chat platform. Encourage comments, page mentions, and lightweight reviews to keep content alive.
3. Quality Controls: Establish owners, review cadences, and simple workflows. Stale pages expire or get refreshed—no gray zones.
4. Training: Teach templates, macros, and page layouts. Demo how to break long pages into purposeful chunks.
5. Integrations and Automation: Connect issue trackers, whiteboards, and calendars. Reduce copy-paste with smart embeds and synced content.
6. Audits: Run label and link checks. Consolidate duplicates. Archive what no longer serves.
7. Feedback: Add request buttons and inline prompts for corrections. Fast fixes beat long backlogs.

How to Display Confluence Skills on Your Resume

3. Knowledge-Capture

Knowledge capture gathers explicit and tacit know‑how, organizes it, and stores it where others can find and reuse it. Interviews, templates, recordings, diagrams—different methods for different brains.

Why It's Important

Without capture, expertise evaporates when people move. With it, decisions speed up, onboarding shrinks, and teams stop solving the same puzzle twice.

How to Improve Knowledge-Capture Skills

1. Map What Matters: Identify critical processes, FAQs, and decision paths. Prioritize by impact and risk.
2. Pick the Right Medium: Playbooks for repeatable steps, short videos for demonstrations, checklists for compliance, narratives for lessons learned.
3. Central Repository: One home with guardrails—clear categories, tags, and ownership. No hidden folders and mystery drives.
4. Lightweight Standards: Templates for procedures, decision logs, and postmortems. Enough structure to scale, not suffocate.
5. Culture and Incentives: Recognize contributors. Make sharing visible and valuable in performance conversations.
6. Enablement: Train subject-matter experts to write for reusers, not just for themselves. Short clinics work.
7. Review Rhythm: Timebox refresh cycles. Archive the dusty. Keep the gold polished.

How to Display Knowledge-Capture Skills on Your Resume

4. Taxonomy Development

Taxonomy development creates a shared language and structure—categories, terms, and relationships—that make content easier to file, find, and govern.

Why It's Important

A sound taxonomy slashes search time, aligns teams on terminology, and underpins analytics, automation, and personalization.

How to Improve Taxonomy Development Skills

1. Co-Design with Users: Use card sorting, tree testing, and interviews to reflect how people actually look for information.
2. Consistent but Flexible: Standardize core terms and patterns, yet leave room for growth as products and org charts evolve.
3. Controlled Vocabulary: Define preferred terms, synonyms, and disambiguation rules. Push consistency; reduce guesswork.
4. Iterate with Evidence: Pilot with real content, watch search queries, review click paths, and refine the structure.
5. Documentation and Training: Publish naming rules, tagging examples, and governance roles so everyone plays the same game.
6. Tooling: Adopt taxonomy/ontology management tools when scale demands richer relationships and approvals.

How to Display Taxonomy Development Skills on Your Resume

5. Content Management

Content management organizes, stores, and maintains information so the right people get the right content at the right moment—governed, searchable, and current.

Why It's Important

It keeps knowledge trustworthy. That means fewer mistakes, faster decisions, and smoother collaboration across teams and time zones.

How to Improve Content Management Skills

1. Inventory and Audit: Know what exists, what’s missing, what’s outdated. Map content to user needs.
2. Purpose and KPIs: Define why each content type exists. Success should be measurable, not mystical.
3. Fit-for-Purpose CMS: Choose a platform that supports permissions, metadata, workflows, and analytics you’ll actually use.
4. Standards: Establish style guides, templates, and versioning rules. Consistency beats chaos.
5. Metadata and Tagging: Plan fields that drive search and lifecycle. Keep them mandatory where it counts.
6. Collaboration: Pair your CMS with chat and meeting tools so content and conversation amplify each other.
7. Enablement: Train creators and approvers. Small guardrails, big dividends.
8. Ongoing Maintenance: Review schedules, ownership clarity, and archival rules. Keep shelves clean.
9. Analytics: Track findability, usage, and gaps. Let data guide pruning and production.
10. Feedback Channels: Capture user suggestions and pain points right where content lives.

How to Display Content Management Skills on Your Resume

6. Information Architecture

Information Architecture (IA) structures and labels content so people can find things quickly and confidently. Sitemaps, hierarchies, navigation, and search all tie together.

Why It's Important

Good IA reduces friction. It makes complex libraries feel simple, and it turns browsing into finding.

How to Improve Information Architecture Skills

1. Know Your Users: Interviews, surveys, and task analysis reveal how people think and search.
2. Content Audit: Inventory assets, spot duplicates, trim the fluff, and note ownerless pages.
3. Categories that Match Mental Models: Use card sorting and tree testing to validate labels and groupings.
4. Clear Labels: Plain language, no jargon. One meaning per term.
5. Hierarchy and Navigation: Keep depth reasonable, paths short, and breadcrumbs helpful.
6. Search Systems: Enrich metadata, add synonyms, and tune relevance with real queries.
7. Usability Testing: Observe people completing tasks. Fix what trips them up.
8. Governance: Assign stewards, set update cycles, and gate changes through simple review steps.

How to Display Information Architecture Skills on Your Resume

7. Data Analysis

Data analysis turns raw numbers into patterns and explanations that guide choices. From descriptive dashboards to deeper diagnostics and forecasting.

Why It's Important

Knowledge programs thrive on evidence—what content lands, what fails, where people struggle, and which fixes move the needle.

How to Improve Data Analysis Skills

1. Foundations First: Refresh statistics basics—distributions, significance, correlation vs. causation. Avoid the trap of pretty charts with shaky logic.
2. Tool Proficiency: Get comfortable with spreadsheets, SQL, and at least one analysis language or BI tool. The tool matters less than fluency.
3. Data Cleaning Discipline: Validate sources, handle missingness, standardize formats. Garbage in, guesses out.
4. Critical Thinking: Ask sharper questions. Pressure-test assumptions. Look for confounders.
5. Visualization: Choose the right chart for the story. Label clearly. Remove chartjunk.
6. Apply on Real Problems: Analyze search logs, page usage, and ticket data. Turn insights into experiments and measure the impact.
7. Keep Learning: New methods, new tools, new pitfalls. Stay curious and iterate.

How to Display Data Analysis Skills on Your Resume

8. Collaboration Tools

Collaboration tools connect people—chat, video, whiteboards, shared docs—so knowledge moves with the team, not after it.

Why It's Important

They reduce silos, capture context, and help decisions stick because the conversation and the content travel together.

How to Improve Collaboration Tools Skills

1. Integrate the Stack: Connect chat, meetings, document systems, and ticketing. One click from question to answer.
2. Adoption and Training: Teach the “when to use what” playbook. Show quick wins and keyboard shortcuts.
3. Tailored Workspaces: Channels, spaces, and boards that mirror team workflows—not generic dumping grounds.
4. Feedback Built-In: Surveys, polls, and suggestion forms to surface friction and guide improvements.
5. Security and Compliance: Apply policies for retention, DLP, and access controls without throttling collaboration.
6. Mobile First: Ensure parity for on-the-go users. No second-class experiences.
7. Analytics: Track usage and response times. Retire low-value channels, boost the ones that hum.

How to Display Collaboration Tools Skills on Your Resume

9. Document Control

Document control governs how documents are created, reviewed, approved, distributed, and retired—traceable, current, and auditable.

Why It's Important

It safeguards accuracy and compliance, ensures people use the latest version, and provides a clean chain of custody for changes.

How to Improve Document Control Skills

1. Standards and Naming: Define templates, IDs, and naming conventions. Predictability prevents misfiles.
2. DMS with Workflow: Use a system that enforces versioning, approvals, watermarking, and access rights.
3. Automation: Route reviews, notifications, and expirations automatically. Fewer manual handoffs, fewer misses.
4. Training and Compliance: Teach authors and approvers their roles. Document the process and audit it.
5. Periodic Reviews: Schedule re-approvals and controlled archival. Old versions should never masquerade as current.
6. Security: Permissions by role, not by person. Encrypt where needed and log access for sensitive records.

How to Display Document Control Skills on Your Resume

10. Knowledge Sharing

Knowledge sharing spreads insights, techniques, and stories so teams level up together and avoid rediscovering the same answers.

Why It's Important

It unlocks innovation, trims ramp time, and cuts rework. The flywheel spins faster when information moves freely.

How to Improve Knowledge Sharing Skills

1. Normalize Sharing: Leaders go first. Celebrate contributions. Make it easy and visible.
2. Right Channels: Match the message to the medium—wiki for reference, chat for quick help, forums for Q&A, video for demos.
3. Light Governance: Clear guidelines on confidentiality, accuracy, and tone. Guardrails, not red tape.
4. Communities of Practice: Regular meetups, office hours, and show-and-tells where experts trade notes.
5. Searchable by Design: Tags, summaries, and consistent titles. Future you will thank present you.
6. Measure and Reward: Track answered questions, article usage, and time-to-resolution. Recognize the helpers.
7. Continuous Improvement: Close the loop. Take feedback, update content, prune the rest.

How to Display Knowledge Sharing Skills on Your Resume

11. Workflow Automation

Workflow automation uses software to handle repetitive tasks and orchestrate processes—approvals, notifications, data syncs—so people spend time on judgment, not drudgery.

Why It's Important

It speeds throughput, reduces errors, and makes knowledge easier to capture at the moment work happens.

How to Improve Workflow Automation Skills

1. Start with the Bottlenecks: Map processes end to end. Target handoffs and manual rework first.
2. Choose Fit-For-Flow Tools: Low-code platforms, iPaaS connectors, and rules engines that play well with your stack.
3. Integrate Systems: Connect your knowledge base, ticketing, CRM, and communication tools so data moves without copy-paste.
4. Automate Retrieval: Trigger recommendations and smart search based on context—form fields, roles, or case types.
5. Automate Communications: Standardize updates, reminders, and digests so people stay informed without chasing.
6. Measure and Tune: Track cycle time, error rates, and abandonment. Iterate quickly; ship small improvements often.
7. Upskill the Team: Teach builders how to design, test, and maintain flows safely. Governance keeps guardrails solid.

How to Display Workflow Automation Skills on Your Resume

12. KM Standards

KM standards are the agreed principles and practices for running a knowledge management system—policies, roles, processes, and metrics that keep it effective and sustainable.

Why It's Important

Standards bring consistency, enable measurement, and anchor KM to strategy, not side projects. They help knowledge survive reorganizations and tech shifts.

How to Improve KM Standards Skills

1. Assess Against a Recognized Framework: Compare current practices to ISO 30401 and similar guidance to spot gaps.
2. Engage Stakeholders: Align scope and priorities with business goals. KM succeeds when it serves clear outcomes.
3. Benchmark and Learn: Borrow proven patterns from peers and adjacent industries. No need to reinvent every wheel.
4. Enable with Technology: Select platforms that support governance, analytics, and collaboration without overcomplication.
5. Develop Skills: Provide training and mentoring for knowledge roles—curators, stewards, and community leads.
6. Measure What Matters: Define KPIs for findability, reuse, time-to-answer, and content health. Review them routinely.
7. Foster Culture: Reward behaviors that spread knowledge. Make sharing the default, not the exception.
8. Evolve the Standard: Revisit policies as the organization and tools change. Keep it living, not laminated.

How to Display KM Standards Skills on Your Resume