Top 12 Business Support Skills to Put on Your Resume

Hiring managers skim fast. When your resume shouts relevant business support skills—clearly, specifically—you get noticed. The following twelve skills anchor day-to-day operations, sharpen decision-making, and keep teams humming. Tuck them into your resume with intent, and you’ll stand out in a crowded stack.

Business Support Skills

1. QuickBooks
2. Salesforce
3. Microsoft Excel
4. SAP ERP
5. Zendesk
6. Google Analytics
7. Slack
8. Trello
9. Asana
10. Adobe Photoshop
11. Tableau
12. Oracle Cloud

1. QuickBooks

QuickBooks handles accounting for small and mid-sized businesses—general ledger, invoicing, payroll, inventory, bank feeds—so the books stay accurate and on time.

Why It's Important

It compresses financial admin into a single, trackable system. Faster invoicing, cleaner reconciliation, fewer tax-time headaches, and real-time cash flow visibility that actually informs decisions.

How to Improve QuickBooks Skills

Make it fit your business rather than the other way around.

1. Customize the foundation: Tune the chart of accounts, classes, locations, and custom fields. Standardize naming so reports don’t turn messy.

2. Tighten your bank feeds: Create bank rules, reconcile weekly, and lock periods once closed. Bad habits here ripple everywhere.

3. Automate the routine: Recurring invoices, scheduled bills, and automated reminders save hours and stop revenue from slipping through cracks.

4. Use advanced reporting: Build memorized reports and dashboards for margin, aging, and budget vs. actuals. Review them on a cadence, not ad hoc.

5. Integrate carefully: Connect only the apps that truly shorten a process (e-commerce, CRM, POS). Test in a sandbox and map fields before turning on sync.

6. Harden the controls: Role-based access, audit log reviews, and monthly close checklists keep the system trustworthy.

Complex setup or cleanup? A certified advisor can untangle it quickly and keep it steady.

How to Display QuickBooks Skills on Your Resume

2. Salesforce

Salesforce is a cloud CRM platform for sales, service, marketing, and custom apps—one place for customer data and the workflows wrapped around it.

Why It's Important

It centralizes the customer journey, streamlines handoffs, and powers analytics that reveal where pipeline and service actually get stuck.

How to Improve Salesforce Skills

Build for clarity first, speed second, scale always.

1. Model the data right: Use clean custom objects and fields, solid naming, and validation rules. Garbage in, chaos forever.

2. Automate with Flow: Prioritize Flow Builder for routing, updates, and approvals. Migrate legacy Process Builder where feasible.

3. Service excellence: Lean on Service Cloud features—case management, SLAs, knowledge, macros, and omnichannel—to shorten time to resolution.

4. Integrate the stack: Sync email, calendaring, support, billing, and data warehouses. Document integration ownership and error handling.

5. Dashboards with purpose: Build role-based reports that tie to outcomes: conversion rate, case backlog, renewal risk—not vanity metrics.

6. Enable relentlessly: Short videos, office hours, and power-user champions beat one-and-done training.

How to Display Salesforce Skills on Your Resume

3. Microsoft Excel

Excel is the spreadsheet engine for analysis, modeling, and reporting—pivot tables, formulas, charts, and beyond.

Why It's Important

It turns raw data into decisions. Fast. Financial forecasting, capacity planning, quick audits—Excel handles the messy middle work.

How to Improve Microsoft Excel Skills

Level up the tool and the habits.

1. Modern formulas: Use XLOOKUP, dynamic arrays, LET, and LAMBDA to replace brittle workarounds.

2. Power Query and Power Pivot: Clean, reshape, and model data without manual drudgery. Refresh beats rebuild.

3. Automate repetitive steps: Macros or Office Scripts for tasks you touch twice. Document them.

4. Data integrity: Data validation, structured tables, and named ranges keep models stable under pressure.

5. Visualization that speaks: Consistent chart styles, sparklines, and conditional formats that flag what matters.

6. Collaborate smart: Coauthor in the cloud, track changes, and control permissions with OneDrive or SharePoint.

How to Display Microsoft Excel Skills on Your Resume

4. SAP ERP

SAP ERP (including SAP S/4HANA) integrates core processes—finance, procurement, manufacturing, sales, HR—into one system with real-time data and controls.

Why It's Important

Cross-functional truth in one place. Better visibility, fewer reconciliations, stronger governance, and faster decisions.

How to Improve SAP ERP Skills

Tame complexity, don’t glorify it.

1. Adopt standard where possible: Fit-to-standard beats heavy customizations that slow upgrades and add risk.

2. Streamline processes: Map flows end to end and remove bottlenecks before configuring. Then measure cycle times after go-live.

3. Role-based access: Clean authorizations reduce errors and audit findings. Review quarterly.

4. Integration discipline: Align with CRM, SCM, and data platforms through governed interfaces. Monitor for failures.

5. Continuous training: Fiori UX tips, transaction shortcuts, and scenario-based refreshers keep adoption high.

6. Update cadence: Apply updates on a predictable schedule, test in non-production, and document changes crisply.

How to Display SAP ERP Skills on Your Resume

5. Zendesk

Zendesk is a customer service platform for tickets, knowledge, chat, voice, and analytics—support that scales without losing the human touch.

Why It's Important

It structures the chaos of inbound requests. Clear routing, faster replies, traceable outcomes, and insights that lift customer satisfaction.

How to Improve Zendesk Skills

Design for speed, consistency, and learning.

1. Knowledge first: Build a help center that answers the top questions. Deflect where you can, guide where you must.

2. Automate the basics: Use triggers, automations, and macros for triage, SLAs, and repetitive replies. Keep the logic simple and maintainable.

3. Omnichannel without overload: Offer email, chat, voice, and social, but funnel everything into unified workflows and reporting.

4. Integrate context: Surface CRM, billing, and product data inside the agent view so they don’t swivel-chair between tools.

5. Measure what matters: Track first-response time, full resolution time, backlog health, and CSAT. Review weekly, fix root causes monthly.

6. Coach continuously: Short playbooks, QA reviews, and shadowing sessions sharpen responses and tone.

How to Display Zendesk Skills on Your Resume

6. Google Analytics

Google Analytics 4 (GA4) tracks web and app behavior, tying events and conversions to user journeys so teams can see what actually drives outcomes.

Why It's Important

It turns traffic into insight. Which pages persuade, which campaigns convert, where users drop—evidence over guesswork.

How to Improve Google Analytics Skills

Set the foundation, then refine.

1. Define conversions clearly: Configure GA4 conversions (purchases, leads, key actions) and keep names unambiguous.

2. Event hygiene: Use a standardized event and parameter schema. Consistency now saves analysis later.

3. Campaign clarity: Apply sane UTM conventions. Enforce them with templates and periodic audits.

4. Enhanced measurement: Enable built-in tracking for scrolls, outbound clicks, site search, and video engagement where relevant.

5. Audiences and funnels: Build audiences for retention and remarketing; use funnel and path exploration to spot friction.

6. BigQuery export: For deeper analysis, export to a warehouse and keep a source-of-truth dataset.

7. Privacy and filters: Exclude internal traffic, set data retention appropriately, and honor consent where required.

How to Display Google Analytics Skills on Your Resume

7. Slack

Slack concentrates conversations, files, and quick decisions into channels and DMs, shrinking email sprawl.

Why It's Important

Faster answers, cleaner handoffs, fewer meetings. Work surfaces where people already are.

How to Improve Slack Skills

Make it intentional, not noisy.

1. Integrate core tools: Pipe updates from CRM, ticketing, and deployments into focused channels—not everywhere.

2. Automate routine: Use Workflow Builder, shortcuts, and reminders for triage, approvals, and FAQs.

3. Channel design: Clear naming conventions, purpose statements, and channel guidelines curb chaos.

4. Work with partners: Use Slack Connect to collaborate with clients and vendors without fragmenting communication.

5. Knowledge capture: Pin decisions, use bookmarks, and summarize threads so information sticks.

6. Governance: Sensible retention, user groups, and access reviews keep Slack tidy and compliant.

How to Display Slack Skills on Your Resume

8. Trello

Trello uses boards, lists, and cards to visualize work—simple, quick, and surprisingly powerful with the right structure.

Why It's Important

Everyone can see what’s next, who’s on it, and what’s stuck. That transparency speeds delivery.

How to Improve Trello Skills

Trim friction, add guardrails.

1. Automate with Butler: Move cards, set due dates, add checklists, and notify stakeholders without manual poking.

2. Enhance with Power-Ups: Add time tracking, reporting, custom fields, or calendaring—only what you’ll actually use.

3. Consistent templates: Create board and card templates for repeatable projects so setup takes minutes, not hours.

4. Visual signals: Labels, covers, and custom fields make status obvious at a glance.

5. Security and control: Use team/enterprise settings, permissions, and 2FA. Archive aggressively to keep boards lean.

6. Onboarding: Short training plus a style guide for lists, labels, and card naming stops drift.

How to Display Trello Skills on Your Resume

9. Asana

Asana organizes projects, tasks, and workflows so teams know what’s due, when, and why.

Why It's Important

It banishes ambiguity. Clear ownership, visible timelines, fewer dropped balls, better outcomes.

How to Improve Asana Skills

Design around intake, prioritization, and delivery.

1. Structured workflows: Use custom fields, sections, and task templates to mirror your real process.

2. Automate with Rules: Auto-assign, set due dates, add followers, and move tasks across stages when triggers fire.

3. Clean intake: Use Forms to capture requests with the right details, routed to the right board.

4. Portfolio-level visibility: Dashboards, goals, and workload views reveal risk early and keep priorities straight.

5. Integrations that matter: Connect support, engineering, and docs so tasks carry context, not copy-paste.

6. Cadence: Weekly reviews, SLAs for responses, and a definition of done keep execution crisp.

How to Display Asana Skills on Your Resume

10. Adobe Photoshop

Photoshop is the standard for image editing, retouching, and creative production—from social graphics to print-ready assets.

Why It's Important

Strong visuals cut through noise. Clean edits and on-brand imagery lift marketing, sales, and product comms.

How to Improve Adobe Photoshop Skills

Speed plus consistency equals quality.

1. Work non-destructively: Smart Objects, adjustment layers, and layer masks give you freedom to revise without starting over.

2. Automate: Actions and batch processing for repetitive edits. Presets for export, color, and type save time.

3. Asset libraries: Shared Libraries for logos, colors, and components keep brand tight across teams.

4. Modern features: Use content-aware tools and generative fill (where available) to speed complex edits.

5. Hardware readiness: Sufficient RAM, GPU acceleration, and fast storage minimize lag on large files.

6. Color accuracy: Calibrated displays and correct color profiles prevent off-brand prints.

How to Display Adobe Photoshop Skills on Your Resume

11. Tableau

Tableau turns complex datasets into visual stories—dashboards that answer real business questions.

Why It's Important

People act on what they can see. Tableau shortens the path from data to clarity.

How to Improve Tableau Skills

Aim for trustworthy, fast, and actionable.

1. Data preparation: Clean data with Tableau Prep or upstream ETL. Good inputs, strong outputs.

2. Sound data models: Use relationships instead of fragile joins when appropriate. Document assumptions.

3. Calculations that scale: LOD expressions, parameters, and table calcs—powerful, but measure performance.

4. Design with intent: Prioritize hierarchy, white space, and consistent color. One dashboard, one story.

5. Performance tuning: Extracts vs. live, indexed sources, fewer quick filters, and the performance recorder to spot slowdowns.

6. Governance: Certified data sources, permissioned projects, and naming standards build trust.

How to Display Tableau Skills on Your Resume

12. Oracle Cloud

Oracle Cloud delivers IaaS, PaaS, and SaaS on a global backbone—compute, storage, networking, databases, analytics, and application services you can scale as you go.

Why It's Important

It trims infrastructure complexity while boosting resiliency and performance, so teams can build and run systems without wrestling hardware.

How to Improve Oracle Cloud Skills

Architect for reliability, then automate ruthlessly.

1. Solid tenancy design: Use compartments, IAM policies, and tags to separate workloads and control access.

2. Cost discipline: Budgets, usage reports, and auto-shutdown schedules stop surprise bills. Right-size often.

3. Performance and scale: Apply autoscaling, load balancers, and caching. Monitor with metrics and alerts, then tune.

4. Automation first: Use infrastructure-as-code, scheduled backups, and patching routines to cut manual toil.

5. Security posture: Encrypt data, rotate keys, apply least privilege, and review audit logs. Run periodic posture assessments.

6. Stay current: Track release updates and test upgrades in staging before production rollout.

How to Display Oracle Cloud Skills on Your Resume