Top 12 Business Support Skills to Put on Your Resume

In today's competitive job market, highlighting specific business support skills on your resume can significantly enhance your employability and set you apart from other candidates. This article delves into the top 12 essential skills that demonstrate your ability to effectively support and contribute to business operations, ensuring your resume grabs the attention of potential employers.

Business Support Skills

1. QuickBooks
2. Salesforce
3. Microsoft Excel
4. SAP ERP
5. Zendesk
6. Google Analytics
7. Slack
8. Trello
9. Asana
10. Adobe Photoshop
11. Tableau
12. Oracle Cloud

1. QuickBooks

QuickBooks is an accounting software designed for small to medium-sized businesses, offering features for managing finances, payroll, inventory, sales, and other needs to support business operations efficiently.

Why It's Important

QuickBooks is important for business support because it simplifies financial management and accounting tasks, automates invoicing and payroll, provides real-time insights into financial health, and ensures compliance with tax laws, thereby saving time and reducing errors.

How to Improve QuickBooks Skills

Improving QuickBooks for better business support involves optimizing its setup, integrating with other tools, and leveraging its advanced features. Here's a concise guide:

1. Customize for Your Business: Tailor QuickBooks to fit your specific business needs by customizing the chart of accounts, reports, and templates. QuickBooks Customization Guide.

2. Integrate with Other Tools: Enhance functionality by integrating QuickBooks with CRM, POS systems, or e-commerce platforms for a seamless workflow. Explore available apps in the QuickBooks App Store.

3. Automate Processes: Set up automatic invoicing, bill payments, and bank reconciliation to save time and reduce errors. Learn about automation in QuickBooks at the QuickBooks Tutorials.

4. Use Advanced Reporting: Unlock deeper insights into your financials with QuickBooks Advanced Reporting. This feature helps in creating customized, data-driven reports. Find out how to use it effectively here.

5. Regularly Review and Clean Data: Ensure data accuracy and performance by regularly reviewing and cleaning up your QuickBooks data. Tips for maintaining your data can be found on QuickBooks Clean Up.

6. Leverage QuickBooks Training and Support: Improve your proficiency and resolve issues quickly by utilizing QuickBooks’ official training resources and support channels. Explore training options at QuickBooks Training.

For direct business support and more tailored advice, considering contacting a QuickBooks certified advisor who can provide one-on-one assistance.

How to Display QuickBooks Skills on Your Resume

2. Salesforce

Salesforce is a cloud-based software company that provides customer relationship management (CRM) services, tools for marketing automation, sales tracking, customer service, and a platform for building custom applications, all aimed at facilitating business growth and support.

Why It's Important

Salesforce is important because it provides an all-in-one customer relationship management (CRM) solution that helps businesses streamline their sales, marketing, customer service, and analytics processes, enhancing customer satisfaction and driving growth.

How to Improve Salesforce Skills

Improving Salesforce for Business Support involves several key strategies:

1. Customize for Your Needs: Tailor Salesforce to fit your business processes by using custom fields, objects, and workflow rules. This ensures the platform aligns with your specific support requirements.

2. Integrate with Other Tools: Connect Salesforce with other business tools (e.g., email, calendar, ERP systems) for a unified system. Explore Salesforce AppExchange for integration apps.

3. Leverage Salesforce Service Cloud: Utilize Service Cloud features to improve customer service, such as AI-powered insights, case management, and omnichannel support.

4. Train Your Team: Ensure your team is proficient in Salesforce through Trailhead, Salesforce's official learning platform, and consider investing in certification courses.

5. Use Analytics and Reporting: Make informed decisions by utilizing Salesforce Reports and Dashboards to track performance and customer interactions.

6. Automate Processes: Implement Process Builder and Flow to automate routine tasks, enhancing efficiency and reducing errors.

7. Collect and Act on Feedback: Use Salesforce Surveys to gather customer feedback and continuously improve your service.

By focusing on customization, integration, training, and leveraging the full suite of Salesforce tools and features, businesses can significantly enhance their support capabilities and overall customer satisfaction.

How to Display Salesforce Skills on Your Resume

3. Microsoft Excel

Microsoft Excel is a spreadsheet program used for calculations, data analysis, graphing tools, and pivot tables, essential for business reporting, decision-making, and financial forecasting.

Why It's Important

Microsoft Excel is crucial for Business Support because it enables efficient data organization, analysis, and reporting, facilitating informed decision-making and strategic planning.

How to Improve Microsoft Excel Skills

To improve Microsoft Excel for Business Support, consider the following short and concise strategies:

1. Enhance Skills: Employees should undergo regular training to stay updated with Excel's latest features and best practices. Online platforms like LinkedIn Learning offer comprehensive courses.

2. Use Add-Ins: Incorporate Excel Add-Ins like Power Query for advanced data analysis and Solver for optimization problems, enhancing functionality.

3. Implement Macros: Automate repetitive tasks and improve efficiency by creating and using Macros. Microsoft support offers a guide to get started.

4. Data Validation and Conditional Formatting: Use data validation to ensure data integrity and conditional formatting to highlight critical data points, making data analysis easier and more accurate.

5. Integrate with Other Tools: Connect Excel with other business tools like Microsoft Power BI for advanced data visualization and SharePoint for enhanced collaboration and data sharing.

6. Enable Real-Time Collaboration: Utilize Excel for the web to allow multiple users to work on the same document simultaneously, enhancing teamwork and productivity.

By implementing these strategies, businesses can significantly improve their efficiency and effectiveness in using Microsoft Excel.

How to Display Microsoft Excel Skills on Your Resume

4. SAP ERP

SAP ERP is an enterprise resource planning software developed by SAP SE that integrates and automates key business functions, such as finance, HR, procurement, and sales, to support efficient operations and decision-making across an organization.

Why It's Important

SAP ERP is important for business support because it integrates core business processes, providing real-time data visibility, operational efficiency, and decision-making support, thereby enhancing overall organizational performance and competitiveness.

How to Improve SAP ERP Skills

Improving SAP ERP, especially in the context of Business Support, involves a multifaceted approach focusing on optimization, user training, integration, and continual assessment. Here's a concise guide:

1. Optimize Processes: Streamline business processes to enhance efficiency. Utilize SAP's Value Lifecycle Manager to identify and implement improvements.

2. User Training and Support: Invest in comprehensive training for users to ensure they can fully leverage SAP ERP capabilities. This increases user adoption and proficiency.

3. Integrate Systems: Ensure seamless integration with other business systems (CRM, SCM) for a unified operation. SAP offers integration solutions to facilitate this.

4. Leverage Advanced Technologies: Incorporate AI, IoT, and analytics for predictive insights and automation. Explore SAP's Intelligent Technologies for options.

5. Regularly Update and Maintain: Stay current with SAP updates and maintenance to leverage new features and security enhancements. Visit the SAP Support Portal for the latest updates.

6. Customize Wisely: Tailor the SAP ERP system to meet specific business needs without over-customization that can complicate updates. SAP's Custom Development services can guide appropriate customizations.

By focusing on these areas, you can significantly improve the performance and utility of SAP ERP for your business.

How to Display SAP ERP Skills on Your Resume

5. Zendesk

Zendesk is a cloud-based customer service software platform designed to help businesses manage customer support inquiries, streamline communication, and enhance the customer service experience.

Why It's Important

Zendesk is important for business support as it provides a comprehensive and intuitive customer service platform, enabling businesses to streamline their support operations, improve customer satisfaction, and manage interactions efficiently across multiple channels.

How to Improve Zendesk Skills

To improve Zendesk for Business Support, focus on the following strategies:

1. Customize Your Support Center: Tailor the help center to match your brand and meet your customers' needs. Use the Zendesk Guide to create a comprehensive knowledge base and community forums.

2. Automate Workflows: Utilize Zendesk's automation and AI capabilities to manage tickets efficiently, route them to the appropriate agents, and provide quick responses.

3. Integrate with Other Tools: Connect Zendesk with other business tools (CRM, analytics, etc.) for a unified workflow. Explore Zendesk Marketplace for integrations.

4. Use Omnichannel Support: Offer support across multiple channels (email, chat, voice, social media) but manage them all from Zendesk for a seamless experience. Check Zendesk Support Suite for options.

5. Train Your Team: Ensure your support team is well-versed with Zendesk's features. Regular training and updates can improve efficiency. Zendesk offers training and certification programs.

6. Gather Customer Feedback: Utilize Zendesk Surveys to collect and analyze customer feedback for continuous improvement.

7. Monitor and Optimize Performance: Use Zendesk Explore for analytics and reporting to track support team performance and customer satisfaction, enabling data-driven decisions.

Implementing these strategies can significantly enhance the efficiency and effectiveness of your Zendesk Business Support setup.

How to Display Zendesk Skills on Your Resume

6. Google Analytics

Google Analytics is a web analytics service that provides businesses with insights into their website traffic, user behavior, and marketing effectiveness, helping them make data-driven decisions to support and improve their online presence and strategies.

Why It's Important

Google Analytics is crucial for Business Support because it provides detailed insights into website traffic, user behavior, and conversion rates, enabling businesses to make data-driven decisions for optimizing their online presence and improving customer engagement.

How to Improve Google Analytics Skills

To enhance Google Analytics for Business Support, follow these concise steps:

1. Set Clear Goals: Define specific, measurable objectives Google Analytics Goals to track conversions and important actions.

2. Use UTM Parameters: Tag your URLs with UTM parameters for detailed campaign tracking.

3. Enable Site Search Tracking: Understand user intent by tracking site searches. Learn how with Site Search Tracking.

4. Implement Enhanced E-commerce: Gain insights into user behavior and conversion patterns by enabling Enhanced E-commerce.

5. Configure Event Tracking: Track interactions like downloads and video plays with Event Tracking.

6. Custom Segments and Audiences: Create custom segments to analyze specific user groups and apply these insights to improve targeting.

7. Regularly Audit and Clean Data: Ensure data accuracy with regular audits and filter out internal traffic.

8. Leverage Google Analytics Academy: Continuously improve your skills and understanding of Google Analytics through Google Analytics Academy.

By applying these strategies, businesses can significantly improve their use of Google Analytics, leading to better data-driven decisions.

How to Display Google Analytics Skills on Your Resume

7. Slack

Slack is a business communication platform offering organized chat rooms (channels), direct messaging, and tools for collaboration, designed to streamline and enhance team communication and productivity.

Why It's Important

Slack is important for Business Support as it streamlines communication, centralizes information, and enhances collaboration among teams, leading to improved efficiency and productivity.

How to Improve Slack Skills

To improve Slack for Business Support, focus on these key strategies:

1. Integrate Tools: Streamline workflows by integrating CRM, project management, and support ticket systems directly into Slack.
2. Automate Responses: Use Slackbot for common queries to provide instant support.
3. Channels for Key Topics: Create dedicated channels for specific support topics, ensuring focused and efficient communication.
4. Use External Communication Features: Leverage Slack Connect to securely communicate with clients and vendors outside your organization.
5. Training and Guidelines: Offer regular Slack training and establish clear usage guidelines to optimize team efficiency.
6. Feedback Loop: Implement a feedback channel or use surveys to constantly gather suggestions for improvement from your team.

By focusing on integration, automation, organization, external communication, education, and feedback, you can significantly enhance Slack's effectiveness for Business Support.

How to Display Slack Skills on Your Resume

8. Trello

Trello is a web-based project management application that enables business teams to organize tasks, track progress, and collaborate on projects using boards, lists, and cards.

Why It's Important

Trello is important for Business Support because it enhances organization and collaboration, enabling teams to efficiently manage projects, tasks, and deadlines in a visually intuitive platform, thus improving productivity and workflow.

How to Improve Trello Skills

To enhance Trello for Business Support, consider the following concise strategies:

1. Integrate with External Tools: Connect Trello with other business tools like Slack, Google Drive, and CRM systems for seamless workflow and centralized information.

2. Automate Repetitive Tasks: Utilize Butler to automate common actions such as moving cards, creating tasks, and sending notifications, reducing manual effort and increasing efficiency.

3. Enhance Security and Control: Implement Enterprise-grade security features including two-factor authentication, board permissions, and advanced administrative capabilities to protect sensitive information.

4. Customize with Power-Ups: Add Power-Ups specific to business needs like time tracking, reporting, or custom fields to extend Trello’s functionality and tailor it to your workflow.

5. Utilize Templates and Labels: Create custom templates for repetitive projects and use labels for easy categorization and prioritization, streamlining project setup and tracking progress efficiently.

6. Offer Comprehensive Training: Provide training sessions and resources to ensure all team members are proficient in using Trello and can leverage its full potential for business support tasks.

Implementing these strategies can significantly improve Trello's utility for Business Support, making it a more powerful, efficient, and customized tool for managing projects and tasks.

How to Display Trello Skills on Your Resume

9. Asana

Asana is a web and mobile application designed to help teams organize, track, and manage their work and projects, enhancing collaboration and productivity in a business environment.

Why It's Important

Asana is important for business support because it enhances team collaboration and project management, ensuring tasks are completed efficiently and on schedule, thereby increasing productivity and organizational effectiveness.

How to Improve Asana Skills

Improving Asana for Business Support involves leveraging its features for enhanced collaboration, organization, and efficiency. Here are concise steps with relevant resources:

1. Customize Workflows: Tailor workflows to your support process. Use Asana templates or create custom workflows to ensure tasks flow smoothly from one stage to the next.

2. Integrate Tools: Connect Asana with customer support tools (e.g., Zendesk, Jira) using Asana integrations for seamless information sharing and task management.

3. Automate Repetitive Tasks: Set up Rules in Asana to automate routine tasks (e.g., assigning tasks, setting due dates) and focus on higher-priority work.

4. Use Dashboards for Insights: Create Asana Dashboards to monitor the team's progress, track key metrics, and identify bottlenecks in real-time.

5. Enhance Communication: Utilize Asana’s communication features (e.g., comments, @mentions) to keep discussions centralized and accessible, reducing the need for external communication tools.

6. Regular Training: Encourage regular training sessions and the use of Asana’s resource center for the team to stay updated on new features and best practices.

7. Feedback and Iterate: Collect feedback from the team on the Asana setup and continuously iterate on workflows and processes to better suit evolving business needs.

By effectively utilizing Asana's features and continuously adapting to your team's needs, you can significantly improve operational efficiency and support quality.

How to Display Asana Skills on Your Resume

10. Adobe Photoshop

Adobe Photoshop is a digital imaging and graphics editing software widely used for creating, enhancing, and editing images, artwork, and design elements in various business contexts, including marketing, advertising, and visual content creation.

Why It's Important

Adobe Photoshop is essential for business support because it enables professional-quality image editing, creation of marketing materials, and branding consistency, significantly enhancing visual communication and promotional efforts.

How to Improve Adobe Photoshop Skills

Improving Adobe Photoshop for Business Support involves enhancing both the efficiency of the software and the productivity of the users. Here are concise strategies to achieve this:

1. Training and Resources: Invest in professional training for your team. Adobe's own tutorials and learning resources are a great place to start. Encourage regular learning to keep skills sharp.

2. Customization and Automation: Customize Photoshop according to business needs. Use actions and scripts to automate repetitive tasks, saving time and reducing errors.

3. Upgrade Hardware: Ensure workstations meet or exceed Adobe's system requirements. High-performance computing speeds up tasks and improves efficiency.

4. Plugin Integration: Incorporate plugins and extensions that streamline workflows. The Adobe Exchange offers a variety of business-oriented tools.

5. Collaboration Tools: Use Adobe's cloud features and third-party tools to facilitate file sharing and collaboration. Adobe's Creative Cloud enables seamless teamwork.

6. Feedback System: Implement a system for feedback on Photoshop workflows within your team. This can identify bottlenecks and uncover opportunities for further improvements or training.

7. Professional Support: Consider Adobe's professional support options for businesses to quickly resolve issues and minimize downtime.

By focusing on these strategies, businesses can significantly enhance their use of Adobe Photoshop, leading to improved productivity and creativity.

How to Display Adobe Photoshop Skills on Your Resume

11. Tableau

Tableau is a data visualization tool used in business intelligence to help organizations analyze and understand their data, enabling better decision-making and support.

Why It's Important

Tableau is important for Business Support because it enables efficient data visualization and analysis, allowing businesses to make informed decisions quickly by transforming complex data into actionable insights.

How to Improve Tableau Skills

To enhance your Tableau skills for Business Support, focus on the following concise strategies:

1. Master the Basics: Begin with Tableau's official training resources to solidify your foundational knowledge.

2. Advanced Training: Dive deeper with advanced tutorials for complex data visualization techniques.

3. Data Preparation: Improve data accuracy with Tableau Prep. Tableau Prep helps in cleaning, shaping, and preparing your data for analysis.

4. Community Engagement: Participate in the Tableau Community Forums. Share insights, ask questions, and learn from experts globally.

5. Dashboard Design: Focus on optimal dashboard design for business insights. Best Practices guide by Tableau offers key principles.

6. Stay Updated: Keep abreast of the latest features and updates by regularly visiting Tableau’s New Features page.

7. Data Storytelling: Learn to tell compelling stories with your data. Resources like the book “Storytelling with Data” by Cole Nussbaumer Knaflic can be invaluable. Her website, Storytelling with Data, also offers numerous resources.

8. Certification: Consider obtaining a Tableau certification. This Certification Guide outlines paths and benefits, enhancing both skills and credibility.

By integrating these strategies into your learning plan, you'll significantly improve your Tableau proficiency for Business Support.

How to Display Tableau Skills on Your Resume

12. Oracle Cloud

Oracle Cloud is a comprehensive cloud computing service offered by Oracle Corporation, providing servers, storage, network, applications, and services through a global network of Oracle Corporation managed data centers. For Business Support, it offers scalable resources and cloud solutions to support business operations, including data management, application development, business analytics, and enterprise integration, enabling businesses to innovate faster, improve customer engagement, and streamline business processes with reduced IT complexity and cost.

Why It's Important

Oracle Cloud is important for Business Support because it provides a comprehensive suite of cloud services, including SaaS, PaaS, and IaaS, enabling businesses to innovate faster, improve customer engagement, scale according to demand, and reduce costs through efficient infrastructure and platform services.

How to Improve Oracle Cloud Skills

To improve Oracle Cloud for Business Support, focus on the following strategies:

1. Enhance Training: Provide comprehensive training for your team on Oracle Cloud services to improve efficiency and problem-solving skills.

2. Leverage Oracle Support: Utilize Oracle Cloud Support services to quickly address issues, access advanced resources, and improve system performance.

3. Optimize Cloud Architecture: Regularly review and optimize your cloud architecture for performance, cost, and scalability to meet business needs efficiently.

4. Implement Automation: Use Oracle Cloud’s automation tools for routine tasks to reduce errors and free up resources for strategic projects.

5. Stay Updated: Keep your systems up-to-date with the latest Oracle Cloud innovations to leverage new features and improvements for business advantage.

By focusing on these areas, businesses can significantly enhance their Oracle Cloud experience and support capabilities.

How to Display Oracle Cloud Skills on Your Resume