Top 12 Auto Claims Adjuster Skills to Put on Your Resume
In auto claims, the crowd is busy and the bar is high. A sharp, well-rounded skill set on your resume signals speed, accuracy, and judgment—proof you can steer messy claims toward clean resolutions and keep policyholders informed without losing the plot.
Auto Claims Adjuster Skills
- Estimating (CCC ONE)
- Negotiation
- Xactimate
- Audatex
- Customer Service
- Time Management
- Mitchell Estimating
- Solera
- Documentation
- Analytical
- Claims Management
- Fraud Detection
1. Estimating (CCC ONE)
Estimating (CCC ONE) is a core platform for building accurate vehicle repair estimates after a loss. With deep parts catalogs, labor times, and photo/AI tools, it speeds up damage assessments and keeps figures consistent.
Why It's Important
It delivers a standardized, precise way to scope repairs and costs. That means fewer supplements, faster cycle times, and fair settlements that hold up under scrutiny.
How to Improve Estimating (CCC ONE) Skills
Dial in your estimating with focused habits:
Familiarize: Work through the training modules and sandbox cases. Learn profiles, line types, and audit rules cold.
Capture detail: Use photo estimating and AI suggestions, then verify panels, ops, blends, and OEM procedures before locking totals.
Stay current: Track release notes, attend webinars, and refresh on OEM position statements and calibration requirements.
Compare outcomes: Review supplements and shop feedback to spot your blind spots—missed ops, overlap, better refinish choices.
Repetition: Practice mock claims for speed without sacrificing accuracy.
How to Display Estimating (CCC ONE) Skills on Your Resume
2. Negotiation
Negotiation, for an adjuster, is the give-and-take that lands a claim where it should be—clear terms, solid rationale, and agreement that respects both the policy and the loss.
Why It's Important
It trims cycle time, protects indemnity dollars, and keeps customers feeling heard, not steamrolled.
How to Improve Negotiation Skills
Make your case and keep rapport intact:
Prepare deeply: Know coverage, limits, exclusions, facts, and past patterns before any call.
Listen for interests: Surface what the other party truly needs—transportation, speed, clarity—then solve for that.
Explain the why: Tie decisions to the policy and evidence. Plain words. No jargon fog.
Use empathy: Acknowledge stress and inconvenience; it lowers the temperature and opens options.
Stay flexible: Offer creative paths (alternate shops, partial advances, well-supported totals) within guidelines.
Escalate wisely: Recognize stalemates early and route to leaders or specialized units with a crisp file summary.
How to Display Negotiation Skills on Your Resume
3. Xactimate
Xactimate is primarily a property estimating platform. Some insurers use it around auto-adjacent work—hail events, ancillary structures, or mixed losses involving vehicles and property. If your team touches those edges, the skill travels.
Why It's Important
When deployed in auto contexts, it provides standardized estimating, line-item transparency, and cleaner handoffs with property teams.
How to Improve Xactimate Skills
Get faster and more precise:
Take formal training: Work through beginner to advanced sessions and certification paths.
Practice scenarios: Build estimates for varied severities and perils to cement assemblies and pricing nuances.
Learn shortcuts: Hotkeys, macros, and custom preferences shave minutes off every file.
Templates: Create reusable templates for recurring scopes to ensure consistency.
QA your work: Compare estimates to invoices and final settlements; adjust your approach where gaps show up.
How to Display Xactimate Skills on Your Resume
4. Audatex
Audatex powers damage estimating and parts/labor decisions, streamlining auto claim estimates and aligning with many shop systems.
Why It's Important
It supports accurate, consistent assessments and helps close claims faster with fewer back-and-forths.
How to Improve Audatex Skills
Level up without slowing down:
Stay updated: Keep current with software releases and database updates.
Training: Complete formal courses and advanced modules to master lesser-known features.
Integrations: Link with claims and body shop systems to reduce rekeying and errors.
Custom workflows: Configure profiles, rules, and preferences to mirror your process.
Feedback loop: Track supplements, review cycle-time metrics, and refine estimating habits continuously.
How to Display Audatex Skills on Your Resume
5. Customer Service
Customer service is the steady voice and timely follow-up that turns a stressful accident into a manageable process.
Why It's Important
It builds trust, keeps expectations realistic, and lifts satisfaction—key drivers of retention and reputation.
How to Improve Customer Service Skills
Small shifts, big impact:
Be clear and prompt: Explain next steps, timelines, and what you need—no surprises.
Lead with empathy: Recognize the disruption. It calms conversations and reduces friction.
Streamline: Simplify forms, use e-signatures where allowed, and minimize handoffs.
Be proactive: Share common answers up front and anticipate bottlenecks (rental, parts delays).
Keep learning: Refresh on policy, estimating, and communication techniques regularly.
Ask for feedback: Use surveys and callbacks to find weak spots and fix them.
How to Display Customer Service Skills on Your Resume
6. Time Management
Time management is juggling investigations, estimates, calls, and settlements—without dropping any threads.
Why It's Important
Handled well, you move more files with fewer errors. Customers get answers sooner. Teams hit targets.
How to Improve Time Management Skills
Make the clock your ally:
Prioritize: Separate urgent from important. Hit high-impact tasks early.
Set deadlines: Put milestones on the calendar and protect those blocks.
Batch work: Group inspections, calls, and documentation to limit context switching.
Use tools: Leverage claims systems, reminders, and checklists to keep momentum.
Cut noise: Mute distractions during deep work; reserve slots for emails and messages.
Delegate: Hand off admin tasks where possible so you can focus on decisions.
How to Display Time Management Skills on Your Resume
7. Mitchell Estimating
Mitchell Cloud Estimating (formerly UltraMate) delivers parts, labor, and procedure data with modern workflows, including scanning and calibration guidance where supported.
Why It's Important
Accurate estimates, OEM-aware procedures, and clean shop handoffs lead to faster, fairer outcomes.
How to Improve Mitchell Estimating Skills
Sharpen your command of the platform:
Train end-to-end: Complete core and advanced courses; practice on complex losses.
Track updates: Follow release notes and feature rollouts, especially around ADAS and calibrations.
Learn from peers: Exchange tips with estimators and DRP partners; compare outcomes.
Practice: Build speed with shortcuts and customized profiles.
Use support: Escalate oddities, suggest improvements, and document recurring issues.
How to Display Mitchell Estimating Skills on Your Resume
8. Solera
Solera provides a suite of auto claims and repair solutions—Audatex estimating among them—designed to connect carriers, shops, and data in one tight loop.
Why It's Important
It boosts estimating accuracy, coordination with repair facilities, and overall claims throughput.
How to Improve Solera Skills
Make the ecosystem work for you:
Follow industry shifts: Keep an eye on repair trends, parts availability, and total loss thresholds.
Master the software: Explore learning centers, tutorials, and job aids until advanced features feel routine.
Deepen technical knowledge: Strengthen understanding of vehicle systems, ADAS, and repair procedures; pursue relevant certifications.
Elevate communication: Tighten scripts and emails for clarity with customers and shops.
Organize your day: Use task boards or simple lists to keep files moving in order.
Network: Compare processes with other adjusters and estimators; steal good ideas shamelessly.
How to Display Solera Skills on Your Resume
9. Documentation
Documentation is the backbone of the file: photos, statements, reports, estimates, notes—organized and complete so decisions make sense.
Why It's Important
It supports fair outcomes, speeds reviews, and satisfies legal and regulatory requirements. If it isn’t documented, it didn’t happen.
How to Improve Documentation Skills
Make your files bulletproof:
Standardize: Use templates and checklists to ensure all required elements are captured.
Be specific: Describe damage precisely, include measurements where relevant, and time-stamp photos.
Leverage tools: Store everything in the claim system with consistent naming and tags for quick retrieval.
Photo discipline: Multiple angles, VIN and odometer, clear lighting, and close-ups of key areas.
Keep learning: Refresh on documentation standards and regulatory changes periodically.
Write cleanly: Short, factual notes that explain the why behind decisions.
How to Display Documentation Skills on Your Resume
10. Analytical
Analytical skill is the habit of examining facts, patterns, and policy language to reach sound, supportable conclusions about coverage, liability, and cost.
Why It's Important
It keeps decisions fair and defensible, reduces leakage, and spots trends before they become problems.
How to Improve Analytical Skills
Strengthen your judgment muscles:
Think critically: Challenge assumptions, consider alternate explanations, and test your own conclusions.
Study data: Learn basic data analysis so claim metrics and patterns tell you something useful.
Track industry knowledge: Follow changes in laws, repair methods, and safety tech.
Master your systems: Get fluent in claims platforms and reporting tools to surface the right information fast.
Practice problem-solving: Work through scenarios and post-mortems; refine your approach with feedback.
Reflect: After tough files, document what worked, what didn’t, and what to change next time.
How to Display Analytical Skills on Your Resume
11. Claims Management
Claims management is the end-to-end handling of a file—triage, coverage, investigation, liability, estimate, negotiation, and close—cleanly documented at every turn.
Why It's Important
It drives accuracy, cost control, and customer confidence. Done right, it keeps the promise in the policy.
How to Improve Claims Management Skills
Make the process hum:
Use the tech: Lean on your claims platform, rules, and automations to reduce manual steps.
Train continuously: Refresh on policy forms, state regs, total loss handling, and salvage processes.
Build SOPs: Standard operating procedures reduce variance and speed onboarding.
Prioritize service: Clear timelines, set expectations, and keep stakeholders updated.
Audit and improve: Review files, track KPIs, and adapt processes based on findings.
How to Display Claims Management Skills on Your Resume
12. Fraud Detection
Fraud detection means spotting false or inflated claims—patterns, inconsistencies, and networks that don’t add up.
Why It's Important
It protects premium dollars, keeps pricing fair, and defends the integrity of the claims process.
How to Improve Fraud Detection Skills
Sharpen your radar:
Use analytics: Score claims for risk factors, analyze trends, and flag outliers for deeper review.
Machine learning: Where available, apply models to surface suspicious patterns across large datasets.
Link analysis: Map connections among claimants, vehicles, providers, and prior losses.
Text review: Systematically scan notes and statements for contradictions or copy-paste telltales.
Structured triage: Build criteria for when to escalate to SIU, request EUOs, or seek additional documentation.
Secure records: Maintain auditable, tamper-resistant documentation and clear chains of custody.
Train often: Keep current on fraud schemes and red flags; engage with NICB and internal SIU resources.
How to Display Fraud Detection Skills on Your Resume
