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What does an NOC Manager do?

Learn all about NOC Manager duties, skills and much more. Get expert advice on how to become an NOC Manager.

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Brenna Goyette
Certified Professional Resume Writer, Career Expert

Published 3 min read

A NOC Manager is responsible for the day-to-day operations of a Network Operations Center (NOC). They oversee a team of NOC technicians who monitor and troubleshoot network issues. The NOC Manager ensures that all network systems are running smoothly and efficiently. They also develop and implement policies and procedures to improve the NOC's performance.

NOC Manager job duties include:

  • Overseeing the daily operations of the NOC
  • Ensuring that all SLAs and KPIs are met
  • Managing and developing the team of NOC analysts
  • Monitoring network performance and capacity
  • Proactively identifying and resolving network issues
  • Escalating critical issues to the appropriate teams
  • Creating and maintaining documentation for the NOC
  • Generating regular reports on NOC performance
  • Liaising with other departments to ensure smooth operations
  • Participating in on-call rotation

NOC Manager Job Requirements

An NOC Manager is responsible for the day-to-day operations of a network operations center. They must have a bachelor's degree in computer science or a related field, and experience managing a team of network engineers. They must be able to troubleshoot network issues and have strong customer service skills. Certification in network administration or management is preferred.

NOC Manager Skills

  • Leadership
  • Communication
  • Organizational
  • Planning
  • Problem solving
  • Decision making
  • Delegation
  • Team building
  • Conflict resolution
  • Motivation
  • Empowerment

Related: Top NOC Manager Skills: Definition and Examples

How to become an NOC Manager

The role of an NOC Manager is to oversee the network operations center (NOC) and ensure that it runs smoothly. In order to become an NOC Manager, one must have experience working in a NOC and have a strong understanding of network operations. In addition, the ability to lead and manage a team is essential.

The first step to becoming an NOC Manager is to gain experience working in a NOC. This can be done by working as a NOC Technician or Engineer. Once you have gained enough experience, you can then apply for a managerial position.

When applying for a managerial position, it is important to highlight your experience and skills in your resume and cover letter. In addition, you should also be prepared to interviews so that you can demonstrate your knowledge and abilities.

Once you have been hired as an NOC Manager, your primary responsibility will be to oversee the daily operations of the NOC. This includes ensuring that all systems are running smoothly and that any issues are quickly resolved. You will also be responsible for managing a team of NOC technicians and engineers. In order to be successful in this role, it is important that you have strong leadership skills and are able to effectively communicate with your team.

Related: NOC Manager Resume Example

Related: NOC Manager Interview Questions (With Example Answers)